Freedom Underground Plumbing

Trang N.

I called and Freddy came out the same day to give us a quote. We previously had problems with our sewer backing up and wanted a clean out installed. His crew installed the clean out, did a scope, and Freddy gave us some options regarding repair. Freddy was patient when explaining our options, and we decided to go with him since prices were reasonable and we liked his expertise. We also knew our water line needed to be replaced eventually, and we also went with Freedom since Freddy provided an incentive to do both. I would definitely recommend Freedom Underground for your sewer and plumbing needs!

Trevor D.

I received a couple of huge water bills from the city, so I called Freedom to see if they could help me figure out what was wrong. Turned out that I had a busted water main that was draining toward the street, so there were never any telltale puddles in my yard. Freddy gave me an estimate and got me on his schedule for the next week. Rain caused some delays, but they came on the next business day to install a temporary above-ground line so that I wouldn't be wasting water (and money). When they came out to do the repair, the crew was quick, did a great job, and kept my yard almost entirely intact. A few days after the main was replaced, I realized that my sprinklers weren't working, so I got back in touch and Freddy sent a couple guys out the next day to get those back online. Overall, my experience with Freedom Underground was very positive, and I would absolutely recommend them to anyone who needs to get some underground plumbing work done. Thanks, Freedom!

Stephen F.

Freddy and his team (Alex, Marlene and the crew) are very professional and experienced. They completed the sewage pipe offset retrofit, and cleanout installation with city permit in a very timely order. Even finished the repavement matching the original pebble surface that no other I called for would do. He even fixed a broken garden pipe and patiently explain about the sun exposure issues and offered helpful suggestions. I am completely happy with his service, honesty, fairness and workmanship.

Tasha B.

We had an extremely positive experience with Freddy and his team dealing with the most challenging situation we have faced as homeowners. I called with a crisis on a weekend and his team showed up on Monday morning to diagnose and offer solutions. The quote was fair and he was very transparent about all of potential issues. The work was completed professionally, on time and on budget. Freddy checked in with us daily and was always accessible to answer our questions. I trust Freedom Underground Plumbing with all of my plumbing needs and highly recommend them for yours. It was truly a pleasure to work with the entire team.

B D.

I don't write many reviews, but wanted to recognize Freddy and team for their outstanding work. We started out with what I thought was a pretty straight forward underground main line leak and it turned out to be a rat's nest of issues caused by the original plumbing installation. Freddy was patient and fair throughout the process over three days - even coming himself on a Saturday, as we found the each ""surprise"". Freddy got the right people here at the right times and kept our water flowing through the majority of the project. They fixed things the right way stayed on the job until it was complete and verified. My advice if you have a underground plumbing issue is make one call - to Freddy. Problem solved.

Mark B.

We had a water leak in the main line that feeds our house. Freddy came out and gave us a quote for the repairs. We choose Freedom Underground over the others because of the response we received and the professionalism demonstrated by the owner. They arrived when they said they would, performed the repair, cleaned up the area after the work was performed and did a fantastic job! Will definitely recommend them to others.
Update: Found a broken water line to our sprinklers. Called Freddy and he had his guys come out and make the repair. No need to look anywhere else people......choose the best!

Akiki A.

I'm sure we're not the only homeowners that got the run arounds and games from Freddy and his assistant. Perhaps our job wasn't big enough for them; they simply should have said no to the job. But they played games, wasted our time and people should be warned. We wanted to support a local service and were initially pleased that we found someone local to help us hydrojet a storm drain. The problems began almost immediately after Freddy provided a quote. It took two weeks, texts, and emails to finally get a written quote. During that time, a quote for another client was sent to me and then it took a couple more calls and emails to get the right quote by email. Once the quote was received, we asked if they could come out on a certain date about 1.5 weeks later. Literally no response. So we assumed they weren't interested. Lo and behold, I get an email the day before the date, for which we had asked, from Freddy saying he could show up the next day. A call to him, and later another email, confirmed he would be here. But he also said the job may take longer than one-hour. No problem. We arranged with our employers to work from home that day only to receive a text from Edith - AT the time that Freddy was supposed to be on the property. She texted, Freddy is waiting to confirm the new price. ""That wasn't discussed"" I wrote back. ""We have a quote and Freddy said he'd be here now. I'm waiting outside for him"". Another text, Freddy said you were going to check with other people . . . (we live in a smalll HOA). ""yes, I wrote to Freddy and he confirmed in email he received that we'll be here."" Then she writes, he's had to go to an emergency site and doesn't know how long he'll be there, he can come tomorrow morning."" . . . Well we got the picture. They weren't going to show up after all. First it was some odd question about price, and needing to confirm that we'd be here, and then oh, now Freddy is at an emergency. We had arranged to work from home and Freddy had confirmed he'd be here. I told them to let us know when they could reschedule. And btw, doesn't Freddy have crew members? We never heard from them again. It's been over a week. This is really is unfortunate given all of the great reviews. When people show you who they are, believe them. This shows how Freddy does business when he decides he doesn't want to do the job.

B C.

Mr. Porras and his team were great in helping us to replace our water line to the house. They coordinated well with the driveway paving team as the line went under the driveway and organized the inspection and clean up as well. I truly appreciate their willingness to work around the paving team's schedule and Mr. Porras' availability by phone, cell and email. Made the experience so much easier and less stressful.
From the perspective of cost, his estimate was definitely reasonable and most important, he detailed all of the job items in his contract.
I will definitely work with Freedom Underground Plumbing for future work.

Gary G.

Freddy came the first day to check out the water leaking issue even on Saturday. He promised to come back on Monday to check out sewage issue using camera as I thought that might be the issue. By the time he came on Monday, HOA is also looking into the issue. He even didn't charge any service fee(that's quite unheard) though HOA decided to fix it. He is my go to person for the future water leaking related problems.

James S.

Freddy and crew are awesome. If I could give them ten stars I would. I had my septic tank back up over the holidays. We had no idea where the septic tank was. I called a local septic GC nearby and I got nowhere (Told me, let me know when you find your tank and pump it out then I will come and inspect??). I reached out to Freddy and he was great. He came out on a Saturday to try and stick a camera down our drain pipe to find the septic. It was blocked. His crew came out the following Monday and saw cut my sidewalk, hand dug down 3 ft to find a clogged orange burg pipe. They ended up having to saw cut the floor of my pool pump house and dig (by shovel) down 4' to replace all the bad pipe. I didn't think it would be possible. They were like surgeons only removing what they needed to expose the work area. I was amazed at how fast they were able to dig and find the problem.
We discussed with Freddy and decided to expose the septic tank and put risers on it so now we know where our tank is and can pump out if needed. They also installed a cleanout to allow future maintenance if needed. Very professional job and price was very reasonable. If you need help with a septic or underground pipe. Call Freddy!!