Freedom Plumbers

Arthur W.

I had two issues on my property, a septic tank on one house that needed pumping, and some wiring, float switch issues on the older house. Even though neither was an emergency, I had an appointment set up for two days after I called, with both crews scheduled to arrive in the same time window so I didn't have to miss two days from work. Mike got there first to look at the float/wiring issues, and was quick to determine that the issue was beyond his skillset, and called the office to set up a appointment with a higher level technician. To be very clear, his handling of a problem he could not quickly fix is a shows a high level of honesty and integrity that is unfortunately missing in some companies. This situation could have been used to sell all sorts of repairs or parts I didn't need.
After Mike left, the pumpers showed up. No issues at all, a quick, clean service and some valuable insight on my system, how it works, and the overall effectiveness and ""health"" of the tank. (never had a septic system before moving here)
Between email notices and a couple text messages, I was kept well informed of when they were arriving, a very good communication system.
I will not hesitate to call Freedom again whenever needed.

Joseph M.

I waited a while to post this review to put Freedom's solution through its paces, but I can say with absolute confidence that this company has saved our basement.

Freedom worked with us to resolve a sticky situation with our garage on our older house. The garage leads directly into a nicely finished basement, but is below grade, and the measly drain (pipe too small) in front of the garage just couldn't handle the water from heavy downpours. Freedom did an excellent job installing a channel drain across the length of our garage, integrated the new drain into the old drain, and added a sump pump/sump pit in the garage to pump the water out into our dry creek and out to a storm drain.

The solution works flawlessly - it's been drier than last year so far in 2021, but we've gotten some major summer downpours and the sump pump has worked hard to keep our garage and basement dry and clean. Because they integrated the pump with the old gravity drain, the pump only works when it really needs to. They also added a backup battery system to the pump with a low-maintenance sealed marine battery.

This was an expensive solution which involved jackhammering and pouring new concrete but they worked with us to offer what we think is a great price - way cheaper than digging up our entire driveway to lay new pipe. Thanks very much to Dave and the team at Freedom Plumbers for their creative and professional work. No more sandbags!

J P.

Excellent, excellent work! They replaced my water main/service in 1 day and had the holes filled in and concrete poured the next day. While I initially thought the price was high, it was a stellar job well worth the money, done by a group of conscientious folks that were great to deal with. Everyone I worked with was very professional and courteous and always kept me up to date about how the project was progressing: Jose, Nemo, Josue, Douglas, Luis, TJ & Joe. After each day of work, they cleaned up after themselves so well that you'd almost never have known they were there. The trenchless pipe install method worked really well and quickly. I was able to stay in the house during the whole project because they made sure I had running water for as long as possible until they had to cut it off for the pipe replacement and hookup. Knowing I had a -20- year warranty on their work and on the pipe itself left me feeling better that I would be in good hands if anything were to occur in the future. *The only reason I knocked off 0.5 stars from the review was the scheduling process. I got my estimate pretty quickly but I had to call multiple times to get the job scheduled. More communication would've been better. Also, nearly every email I received was automated with a ""From"" address that had a no-reply email (but it did allow replying, which automatically went to a different address).

Before accepting the estimate, I did even more extensive research than the first time I used the company. I verified that all licenses were up to date at every agency they supplied numbers for. I read every single review I could find on every site, including the Better Business Bureau (no complaints found!). I researched the history of the company and its owner Ricky Salinas. In the end, I felt confident that I had made the right choice in choosing Freedom Plumbers for this extensive project.

Day 1: TJ and his assistant removed the old water heater (I took that opportunity to replace my 20 year old model) and capped off the pipes so I could still have running water. Jose and Nemo arrived to do the water main replacement work. There was a misunderstanding with my estimate, which was made for PVC, but I actually needed a copper line because the house electrical was grounded on the pipe. Ricky approved the use of copper while honoring the original estimate price. Jose knew I would need photo evidence to provide to the water company to get them to adjust my bill after the repair, so he would always contact me when it was a good opportunity to capture various stages of the project.

Day 2: Douglas and Josue arrived to fill in the holes from the boring machine and help with the concrete replacement inside and out. Working with the man who did the concrete (sorry I did not get his name), they did a beautiful job on the new sidewalk section replacement, as well as filling in the hole in my concrete slab. It was perfectly level and ready the next day for the installation of my new water heater.

Joe arrived in the afternoon to check a shower that had low water pressure. He was able to narrow the cause of the issue and we made a plan for the next day to do the work, which would involve cutting into the drywall on the other side of the wall from the shower assembly.

Day 3: They returned to remove the protective lumber and tarp while the concrete dried overnight. They even put down some mulch and grass seed around the disturbed sections of lawn near the water meter! My new water heater was installed by TJ and his assistant. I had warm water when they left and hot water not long after.

Joe returned to finish the work on my shower. He had to cut a hole in the drywall on the other side of the wall, but he cut as little as possible to do his work and recommended I install an access panel instead of all new drywall (which I did about 2 weeks later). I had picked out a nice upgraded shower head and matching faucet handle the night before and he installed all the new parts, including a water diverter that required some work on the copper and PVC pipes. Hooray hot water and good pressure!

Dmitry V.

Freedom Plumbers were prompt, professional, and completed the install of my sink in no time. Reasonable price too. Highly recommended

Michelle P.

I recently inherited my grandparents' house in Annandale and didn't know anything about its septic system. I also live half way across the country, so it's extra challenging for me to take care of the house and to find reliable companies that I can trust when I need help.

After having a horrible experience with another local septic service, I called Freedom after seeing the other reviews on Yelp. What a difference! They were responsive, friendly, and professional. They inspected and emptied the tank, and my handyman and I were so happy with their service. I'll definitely use them again and highly recommend them!

Ernie S.

I hate to write bad reviews but these guys just wasted two of my days in a row. Set up an appointment for a 12-4 window yesterday to replace a shower valve. They call me after 3pm to say no one is coming, ask if I can change it to 12-4 today, I say sure. I sit around today, waiting, they call after 2, this time the guy is working on a water heater at another site and ask if I can move it to MONDAY. I tell her, nope, cancel it, you guys wasted two days in a row.
You'd think if a vendor messed up one day they would put me at the first call the next time slot, but they don't care. Worse, to move me to 4 days later after that is a joke.
There are TONS of plumbers on Yelp and I feel back now that I didn't give all these others a chance at my business because clearly they are hungrier than this company. Hope they don't treat everyone like me.......

Caligirl ..

We hired Freedom Plumbers to conduct a septic inspection on a house we were looking to purchase. I received a prompt response to my Yelp inquiry and confirmed the inspection for the next day. Throughout the entire process Ricky and his team was extremely professional and thorough. They found a couple belly's in the piping that needed prompt repair. Ricky worked with Dept of Health to ensure repairs made were up to code. He was able to work with the inspectors to ensure the inspections were done in a timely to ensure it would not delay closing on our new home. I wish I could give 100 stars for the service we received. Thank you again for everything! Highly recommend Freedom Plumbers.

Erin J.

Would give 10 stars if I could. After three plumbers from another service came to check out my not-draining bathtub, I was ready to replace the pipes. I scheduled this with the other company. They simply *didn't* show up on the day service was schedule.

So I called Freedom Plumbers. They sent two plumbers out the next day. They arrived within the service window, and said they really didn't think the pipes needed to be replaced. They sent a third (same day) who did manage to snake the drain clear. We are talking a $300 service versus $2,000 service. I would have paid the money, had it been necessary, but am very pleased it wasn't necessary and that Freedom Plumbers arrived when they said they would and managed to solve the problem in an efficient manner.

Thank you!

James F.

Called in the morning, they dispatched TJ within a few hours to correctly diagnose and resolve my kitchen faucet issue. TJ is an absolute professional and skilled plumber. No pressure trying to sell me a product; I felt TJ was honest and could be confident in his recommendation and fix. TJ wore all the protective gear (shoe covering, mask, gloves), was respectful of my home, and cleaned up the area after he was done. Pricing is fair and I would definitely hire this company again for any future plumbing needs.

Crystal G.

I have never really needed a plumber before and didn't know where to start. We had an intermittent foul odor from our sink that I was fed up with so I reached out to Freedom Plumbers vía their Yelp consultation request.

It was a Sunday and a non-emergency, so I got a response back early Monday to give them a call. I explained my issue and they put me on the schedule to come out the next day.

Cool cool. Joe arrived after the courtesy call I received stating he was on his way. He respectfully stood back from the door, mask and shoe covers in hand, we each said our greetings and then donned PPE so he could enter.

After my husband and I explained the problem we ran into the issue of, ""Can't reproduce the problem while the person that could fix it is there."" Joe did his very best to get the problem to surface, but in the end we had to shrug and chuckle at the lack of anything to fix. He gave recommendations for how to clean out the disposal that we could do ourselves.

I wrote a check for the dispatch fee (very reasonable) and Joe told us to call him again if the problem resurfaces.

Great experience for what it's worth. Nice gentlemen and easy process over the phone. Will call again in the future.