Freedom Plumbers

Ernie S.

I hate to write bad reviews but these guys just wasted two of my days in a row. Set up an appointment for a 12-4 window yesterday to replace a shower valve. They call me after 3pm to say no one is coming, ask if I can change it to 12-4 today, I say sure. I sit around today, waiting, they call after 2, this time the guy is working on a water heater at another site and ask if I can move it to MONDAY. I tell her, nope, cancel it, you guys wasted two days in a row.
You'd think if a vendor messed up one day they would put me at the first call the next time slot, but they don't care. Worse, to move me to 4 days later after that is a joke.
There are TONS of plumbers on Yelp and I feel back now that I didn't give all these others a chance at my business because clearly they are hungrier than this company. Hope they don't treat everyone like me.......

Caligirl ..

We hired Freedom Plumbers to conduct a septic inspection on a house we were looking to purchase. I received a prompt response to my Yelp inquiry and confirmed the inspection for the next day. Throughout the entire process Ricky and his team was extremely professional and thorough. They found a couple belly's in the piping that needed prompt repair. Ricky worked with Dept of Health to ensure repairs made were up to code. He was able to work with the inspectors to ensure the inspections were done in a timely to ensure it would not delay closing on our new home. I wish I could give 100 stars for the service we received. Thank you again for everything! Highly recommend Freedom Plumbers.

Erin J.

Would give 10 stars if I could. After three plumbers from another service came to check out my not-draining bathtub, I was ready to replace the pipes. I scheduled this with the other company. They simply *didn't* show up on the day service was schedule.

So I called Freedom Plumbers. They sent two plumbers out the next day. They arrived within the service window, and said they really didn't think the pipes needed to be replaced. They sent a third (same day) who did manage to snake the drain clear. We are talking a $300 service versus $2,000 service. I would have paid the money, had it been necessary, but am very pleased it wasn't necessary and that Freedom Plumbers arrived when they said they would and managed to solve the problem in an efficient manner.

Thank you!

James F.

Called in the morning, they dispatched TJ within a few hours to correctly diagnose and resolve my kitchen faucet issue. TJ is an absolute professional and skilled plumber. No pressure trying to sell me a product; I felt TJ was honest and could be confident in his recommendation and fix. TJ wore all the protective gear (shoe covering, mask, gloves), was respectful of my home, and cleaned up the area after he was done. Pricing is fair and I would definitely hire this company again for any future plumbing needs.

Crystal G.

I have never really needed a plumber before and didn't know where to start. We had an intermittent foul odor from our sink that I was fed up with so I reached out to Freedom Plumbers vía their Yelp consultation request.

It was a Sunday and a non-emergency, so I got a response back early Monday to give them a call. I explained my issue and they put me on the schedule to come out the next day.

Cool cool. Joe arrived after the courtesy call I received stating he was on his way. He respectfully stood back from the door, mask and shoe covers in hand, we each said our greetings and then donned PPE so he could enter.

After my husband and I explained the problem we ran into the issue of, ""Can't reproduce the problem while the person that could fix it is there."" Joe did his very best to get the problem to surface, but in the end we had to shrug and chuckle at the lack of anything to fix. He gave recommendations for how to clean out the disposal that we could do ourselves.

I wrote a check for the dispatch fee (very reasonable) and Joe told us to call him again if the problem resurfaces.

Great experience for what it's worth. Nice gentlemen and easy process over the phone. Will call again in the future.

Marsha M.

I got home yesterday and discovered sh!t all over my utility room floor. I just purchased this home. Moved in two weeks ago. The warranty hasn't kicked in yet so I was worried about the out-of-pocket cost to get this fixed.

I called Freedom and Bruce was dispatched. He ran some diagnostic tests of the outlets to rule out an electrical problem then did a few other things before using his machine to clear the line. He then flushed the drain with hot water twice and all was well in my world again.

Bruce did great work. He was very professional and explained everything he did and ways to prevent another blockage. He also offered suggestions and opinions throughout the process. He was very relaxed and calm which was reassuring for me. He was mindful of containing the sh!t to that space and nothing was tracked onto the basement floor.

He offered to call a team to clean up the mess but I told him I'd take care of it. Thankfully the company gives military discounts so that helped the price a bit. I am very happy with the work and result. If I'm ever in need of a plumber again (hopefully not for this issue) I'll definitely work with the warranty company to have Freedom come out again.

Pam N.

Love Freedom Plumbers!!!

Tyler and Joe replaced two shut off valves and two hose bibs for me today. They were on time, polite and wore PPE gear which was greatly appreciated. I am a Very happy client and I highly recommend this company!!!

Pam
Centreville VA

Mike W.

Freedom did a great job on the plumbing part of the repair of our main-line and it was a difficult job. However, they did not completely replace the ground cover or mulch around the area of my bushes that had to be removed. My wife and i both separately spoke to their representatives when we noticed this issue and requested they return and resolve the issue. It would have been easy for the grounds crew to put down the dirt and mulch. This never happened and resulted in 3 of our bushes dying and the cost to replace and re-landscape appears to be significant.

Sarah H C.

Ricky and his team saved us! Discovered a break in a pipe pushing sewage into the kitchen right before quarantining hit. Freedom diagnosed, located, and fixed the break in 2.5 days and charged a very reasonable amount. Great and friendly communication throughout. So very happy to have working plumbing!!

Anh S.

My appointment was between 2-4pm to fix a leak in the basement. They called at 3:30pm to say they couldn't come out. I took the afternoon off and they expect me to take another afternoon off because they don't know how to manage their time better. This is not the first time they've handled their schedule poorly.

In a previous job, they kept delaying and delaying their arrival until past the expected timeframe. Because the plumber came late, he did a crappy job in fixing the pipe but by 7pm, we didn't want to argue over the job.

We won't be using this company anymore