Frazier Plumbing Service

Emily F.

Caleb was recommended to me by my real estate agent after they had positive experiences working with him. My initial experience with him was positive. He was fairly priced, responsive, and seemed very knowledgeable. I hired him to install a hot water heater, run plumbing for a new bathroom to an addition, including toilet, sink, and shower as well as rough in for an existing bathroom shower and to install a new sink in the existing bathroom with exposed plumbing. In the beginning, as long as Caleb was actually on site I was confident the work was being completed in a competent manor. As the project went on, Caleb stopped coming to do the work himself or alongside his colleague, Brad. Brad frequently worked alone and would communicate that he was going to correct something we found that was done improperly only to then leave the work incomplete. He would frequently report that caleb was off fishing for the weekend and rarely showed up on job sites they had taken work for. I repeatedly ask for smaller issues to be corrected and would randomly get a response from caleb that it would be addressed. The existing shower plumbing was cut too short by Brad and not anchored to the studs. Once the fixtures were installed by my contractor, we immediately noticed that there was large pools of water coming out from under the wall where the fixtures were and a leak springing from the backside of the tub faucet nearest the tile. We recently learned that bc the plumbing was cut too short that the faucet wasn't properly attached and the water supply not fastened so it was rattling and spewing water all behind the wall into the laundry closet and subsequently under the bathroom wall into a pool on the floor. Calebs employee Brad and another """"colleague"""", David, came to install the sink with exposed plumbing in the existing bathroom. They showed up at 1:30pm on the day they said they would arrive and didn't have any materials despite knowing the nature of the project for which we had discussed and walked through several times. He told me that there was a game on and he wouldn't work past 5pm so it probably wouldn't get completed. They made 3 trips to Home Depot and when they finally came back, David was profusely sweating to the point I offered him a towel. He was too large to fit in the bathroom and left blue jean marks on my freshly sheet rocked and painted bathroom and knocked the corner sheet rock work off the walls (I have photos). They used hoses that were too long and made the sink stick off the wall in a way that made the fixture leak water onto the floor. They left all the tags on the hoses and exposed plumbing fixtures which were so tightly shoved behind the sink and against the wall, we had to remove the sink to get them off to replace with proper parts to alleviate the leak. While they were onsite, Brad told me it wouldn't work bc I was """"too particular"""" even though they'd already agreed to the work. Once the fixtures were installed in the new bathroom addition, the shower began to back up after a few uses and the adjoining toilet in that bathroom began to gurgle and fill up. My contractor, who is not a plumber, tried to plunge the toilet and shower to alleviate the issue. While using the shower, my son tried to flush the toilet in that bathroom and the same issue came up again. We reached out numerous times to caleb to seek help for the issues with no response. Caleb finally responded to numerous texts from my father pleading for help. He responded after several hours saying, """"Calm your drunk ass down. I'll deal with you tomorrow dumbass"""". He later said, """"I can't help. Too busy."""" I'm floored and disgusted. I paid Caleb $6k to do the work and after they got the check the work and communication was completely unprofessional. I have completely renovated my home and have had my fair share of bad contractor experiences (even a tile worker who left midway and stole tools from us and disappeared). I wouldn't recommend working with this company to anyone. I have documented all the texts, emails, and photos of their work.

L B.

This is a real review. I challenge Yelp to post it and not hide it. -Frazier Plumbing came to our rental house in Dekalb County, Georgia fall of 2015 to fix a clogged kitchen sink. They were prompt and reasonably priced, but they did not check in the easy-access crawlspace after snaking the kitchen sink. They had poked a hole in the drain pipe beneath the sink, which leaked into the crawl space, causing pools of dirty water and a musty smell that got worse over about 4 months. They wanted a lot of money to replace the pipes, and never admitted their mistake. We got a second estimate from our long-time, very honest plumbers, Morningside Plumbing. Never a problem with Morningside. They guarantee their work and do it right the first time.

Chris M.

Top notch service at reasonable prices. Mr. Frazier has done several jobs for us now. Highly recommended!

Stacy M.

I am so glad I found this plumbing company! We relocated to the Atlanta area less than a year ago with hopes of NOT needing a Plumber however, the home we purchased is was built in 1944 and subsequently we have been in a few relationships with home repairs and service companies as we get to know our new city... We have used Frazier Plumbing now on 3 different occasions and could not be happier! Last week my Water Heater busted and we were forced to make some quick decisions. The guys from Frazier took great care and offered a variety of solutions. In the end we opted for a new Tankless water heater and had it installed in the basement area which freed up new space in a closet where the old unit was in the laundry room! So excited for all the new storage space and never running out of hot water! I recommend Frazier Plumbing to anyone!

Teri K.

I hired Frazier to replace the faucets in four bathroom sinks. They did a great job for a very fair price. Also, we ran into a little bit of a snag with the new faucets that I chose and bought myself, but Frazier was patient and worked with me to get past the problems without even charging extra.

M D.

I Called Fraizer plumbing to come to my house due to a leak in my yard from a pipe near my water meter. I telephoned on a Thursday and left a message. On Friday, I got a call saying """"all of the plumbers were out"""" and that I would get a call from one of them to schedule an appointment in a couple of hours. On the following Tuesday I called back and said I still did not get a call...I got the same response. I never received a call. Not pleased with the company or customer service for that matter.

Anthony M.

My hot water heater finally kicked the bucket and I called Frazier. The Guys were out at 2 the next day and replaced with an updated heater by 5. My wife basically said I was cheap given my first heater was the cheapest Lowes carried in 2004 and I was afraid she and the Frazier guys were going to crush my wallet. I was fine with another bottom of the line heater that could last another 10 years. Bottom line is I received a great price, well under my assumptions, and the new heater looks like it belongs in the new millennium. The Guys even made friends with my wife's over protective canine. Thanks for the great work and fair price.

Kat V.

Caleb was a no call, no show! An hour after my appointment time, Tim called and said that he """"had the invoice for my job but he had been held up"""". I already called another plumber. Apparently the main telephone line at Frazier is for emergencies and anything that isn't an emergency gets handed out to their plumbers with no follow up. Why bother making an appointment at all? I had to rate it bc Yelp is how I found them...moving on....

D H.

I recently decided to purge some old spices from my pantry, and I opted to pour them down the disposal rather than in the waste basket. Didn't occur to me that I would soon be clogging the sink so soundly that nothing worked. We called Frazier as the """"backup"""" to a heavily advertised plumber near us. Needless to say, they weren't on time or really that interested in our business. When the guys from Frazier showed up, they quickly got to work, unclogged the sink and then neatly returned all the cleaning supplies (my husband had pulled out when he pulled apart the plumbing in our first attempt to repair on our own) back under the sink!!! It is common courtesy, I guess, but not a common occurrence in my experience. We would recommend them on both experience and results.

Carter B.

Scheduling is a little unusual, you have to talk to a couple of people, however, once I got the appointment set Caleb arrived reasonably close to on-time. He fixed the leak in the supply line on my side of the meter in my front yard. He was careful not to destroy the grass and was quite pleasant! Work was accomplished in about 30 minutes and he cleaned up everything nicely. I was very pleased with the service and the price was reasonable compared to what say, Superior Plumbing would have charged. BTW, this was also accomplished on a Saturday, no extra charge. I'm satisfied and feel comfortable recommending Frazier Plumbing to you.