Frasier's Plumbing, Heating, & Cooling

KD R.

If I could give a minus ratiing for this company- I Definitely would. I waited to post my review til after our landlord got an inspection from Another heating company- as she has already posted her review.
I have to say that I am honestly appalled at the service we received from this company- not only were we lied to and told erronious BS over and over- the service guy was extremely pushy & RUDE Of course the office and the management are going to back him up and make every attemppt to justify what he told us- that there was Carbon monoxide coming from our furnace and to shut if off immediately. WHILE he waited for a reply as to the fact that the furnace in our landlords house was also having issues (very expensive ones) AND what did she want him to do. Mind yyou it was negative temperatures outside- so of course imminent decisions need to be made- Thank God for the Pine Lake Fire Dept. - who came to check it right away. NO carbon monoxide!! Imagine that! So we were not one of the FIFTH people that week to NEED a new furnace. Having had both furnaces inspected thoroughly by another Company- our minds are now at ease. No issues with either furrnace and both are working properly. THANK GOD for honest, reputable companies. Needless to say we will be doing all our business with them in the future. I do not and would not recommend this company to anybody.

Deah C.

This is a very long review so please be patient.
First the good stuff---I wasn't home some years ago on Christmas night when my furnace died. Frasier's was the only company who answered the phone, put heaters in my house so the pipes wouldn't freeze and installed a new furnace within a day in a half.
I paid a lot for this efficient furnace and had problems with it heating my home. I had different technicians to my home in the following couple years to correct the problem. Eventually things improved but were never as good as my previous furnace (from another company.) The plus is that they were always prompt, always cleaned up and tried to correct the problem in a mannerly way.
Because the warranty was only good if I had it inspected and cleaned every year by Frasiers, I bought their yearly service contract for both my home and a rental house I own.
Last week I was out of town when Gene came to my home. He called me shortly after arriving and said he saw the filter cover was not on tightly and a fan was making a clicking noise. I told him I probably didn't close it well when I last changed the filter. He said that can be a problem and perhaps the clicking noise is from dust on the blades. I asked him to call me back later when he was done with both houses for an update.
A couple hours later he called me from his truck in my renter's driveway. He told me about a couple problems with my furnace and the cost to fix them, but more importantly that there was carbon monoxide in the renter's house. He could try and find a new heat exchanger for $2500, but he was't sure he could find one or if they still made them, or I could get a new furnace. Which did I want?
I asked him how often this happened , and he answered ""there were 4 in the past 2 weeks. I then asked him how the problem was solved and he answered that they all got new furnaces. hmm
It's winter. One is told they have carbon monoxide. They could die. Pipes freeze. Is there time for a second opinion?
I told him I would speak with my renter and get right back to him.
After I spoke with my renter, I called Gene back and told him we decided to get a second opinion. He then asked me for my credit card as the date on the one on file expired. I told him I was in my car, didn't have the card with me and would call Frasiers with it as soon as I got home,in less than two hours.
He said , ""if you were buying groceries they wouldn't let you leave the store without paying for them.""
I was appalled. I repeated again that I was in my car without the card and would call Frasiers back and hung up on him. I have been a customer for many years, always paid my bills and was shocked at being talked to this way.
Gene turned off the furnace and left.
My renters called the fire department who came, restarted the furnace and took three different readings at different intervals ---all reading 0% carbon monoxide.
When told about it, Frasiers offered another technician to come back for another reading. My renter agreed and Shawn took a reading in the plenum inside the furnace which was 19 parts per million at start up and went to 0 in a few seconds There was no carbon monoxide in the home or in the duct work.
He also turned off the furnace and left.
To be clear, a carbon monoxide detector will go off at 40 parts per million after 10 straight hours. 19 parts per million inside the furnace at ignition is next to nothing. There was no carbon monoxide in the house.
I then asked Frasier's manager if the technicians get compensated for each furnace they sell and if the fire department was wrong in their findings.
He didn't answer my first question but did answer that the fire department probably doesn't take a reading inside the furnace.
Probably not--no one I know lives inside a furnace.
After first posting this review, there was a response from Frasiers, saying no one ever said there was carbon monoxide in the house. That is untrue. Gene told both my renter and myself this and stated on the invoice there was carbon monoxide leaking into the home. Frasiers response also said the carbon monoxide was in the ductwork (which goes into the home). Once again,that is untrue. I was never told it was in the ductwork (only in the plenum inside the furnace for seconds at ignition)
On the second visit , after the fire department had come, Shawn took pictures of the heat exchanger and found two pinholes and a small tear at a seam. I appreciate this as it is a sign of an aging furnace that will need repair or replacing in the next couple years. It didn't create carbon monoxide in the home.
If you or anyone you know is getting an inspection from Frasiers and feel a need for a second opinion if told you have carbon monoxide, call the fire department.
Who would you rather trust? Someone who sells furnaces for a living or the fire department?

Kim S.

unfortunately we had trusted Frasier's Plumbing, Heating, & Cooling company with our heating. They came on Dec 19th to do the annual check were here over an hour saying everything was in great shape no issues. We left on the 20th to pick up our kids and their families they were flying into chicago. We have a nest so we turned the heat up to 70 3 hours before they were going to arrive. We arrived and the house was at 50 degrees... So we have the partner plan and we called 2 hours later they were out and said the heat exchanger was bad.. WE JUST had it replaced in October a year earlier.. UGH they said they could not really help us until Monday! it was Friday night. And then they said they did not know if the warranty would cover it.. WHAT it was less than two years old and we still had another year on our furnace. either way we needed heat. So we called them on Saturday so see what was going on? In the mean time I turned all the heated floors on and bought heaters.. . On Saturday we were told they would get back to us on Monday if it would be covered.. WE called Monday and no update they charged us 288 to look at it on Friday. AMAZING SINCE IT WAS fine on Wednesday.. Jon was in pain and I took him to the ER he had 2 broken ribs so I was in the ER talking to the tech who was just running up the bill. Why checking everything that the other tech on Wednesday had just checked.. AND he said he could not leave without me giving him my credit card info. So it is now Dec 30th and NO WORD from Frasier's we called 5 or 6 times. Then we called Bob at Badgers who came out. And confirmed that the heat exchanger was bad. He said he was sure Frasier's would honor the warranty.. WELL we can not wait any longer the electric heat is costing way more and is not really safe to use long time. Bob offered some heaters that we could use.. NICE why didn't Frasier's offer anything. Bob came back out on Friday and measured the furnace we will order a new one. BEWARE of FRASIER'S!!! Please Don't let this happen to you!!! Bob at Badgers 715-891-2595 and Pat Crum for Plumbing both Honest and will be there if you need them!!
STILL NO WORD FROM FRASIER'S they promised to call me back on Friday Dec 28th but AGAIN NO CALL. I canceled my Preferred Partner contract needless to say.. I believe they owe me $$$$ the furnace says they will credit you 100 if they are not out within an hour of your call they were not.. PLUS they changed me 288.. And I paid on the the 19th for the other tech to clean and check the furnace that was 191.... OMG THEY ARE BAD NEWS.. Share this with others who live in this area!!

Dr. R Z.

This company is without question the most reliable and knowledgeable HVAC/PLUMBING company in the entire Northern part of Wisconsin. They provide wonderful regular service as well as spot-on emergency service. I've been using them for 20 plus years and have always been delighted. Today's service call by Gene and new hire Joe was very timely and their diagnostic ability was fabulous. They don't leave until the job is done and perfectly performed. This whole company and BOTH THESE SERVICE MEN KNOW THEIR STUFF!!!!!!!!!!!!! R D Zimmerman MD. Phelps,Wi.

Diane A.

Woohoo is right! Fantastic service from Frasier's today (as usual)! Prompt response, email profiles of the technicians doing the service, and pleasant, organized people in the office. Email copy of the invoice and quote for possible additional services.

I couldn't be happier with this experience with Frasier's!
Thank you!

N R.

If you need timely service, Frasier's provided that when we called due to furnace that did not ignite when thermostat was turned up. The technician was polite, had a good personality and got work done in timely fashion.
I did not give a 5 star due to labor costs. There was a $99 service charge to come out to diagnose, & another $99 to come out to replace an igniter they did not have in stock. The diagnostic charge was $69. They do not give you an hourly rate for labor. So we had to pay $168 for diagnosis on his 1st visit, whether we used them or not. So we decide to have them order and install part. The fellow was on site a maximum of 45 min to install part. Our total bill was about $520. $257 for travel & diagnosis, and remainder for part & labor. When I later looked up part, it could be found for about $50. So it seems labor charge runs about $260 for 45 minutes of work. I need to find someone that is up front about labor charge and doesn't charge $99 for mileage for each visit when the technician lives in my community.
+++

John K.

Charged $1500 in July 2016 to clean out and trace sewer line location. They left with the sewer line clogged and traced the sewer line to the wrong street. Also handed me additional 3000 quote to replace the sewer to the side walk which may or may not fix the problem. After consulting with the city, I had X Rooter come in and blow the line open for $280. X-Rooter thought Frasiers were wrong in locating line. Bring in another plumber this spring when problem returned. They dug up my driveway and yard on Fraiers info. No sewer line where Fraisers stated. By shining a flashlight down the clean outs determined sewer line runs opposite direction of what Fraiser claimed with a camera and Sonar.

Melodee W.

Gene was very thorough and explained everything. He even offered information on seasonal pricing packages and yearly inspection discount plans with monthly nominal fees...He offered a logical fix to what could be a complicated issue...I am impressed, he would be my first call for plumbing/heating/a/c and hot water heater issues!

Robert H.

My 91 year old stepfather lost heat in part of his heating system. He called Frasier's and the service technician said that his entire heating system needs to be replaced and wrote out an estimate of $7,500. I suggested he get a second opinion. He called another company and the problem was a sticky valve which he replaced for $100. I found out the service technicians get a bonus for the amount they sell. I think the Fraiser guy thought my 91 year old stepfather was an easy mark. If you need to call these guys, make sure you get a second opinion.

Linda A.

We had an emergency flood in our lake home. Frazier's was the only plumber in the area to answer the phone in winter conditions. Several companies that I left messages with never got back to me. Colton was at out house in about 25 minutes. He went above and beyond to get the water turned off. The water turnoff was in our basement which was flooded with 3 ft of water. The water was freezing, and yet he waded through it. He then was equipped with the drill to drill holes in the door to let the water out since the door was swollen shut. Great company! We used them before to install a furnace in the dead of winter, and other fixes, and they were always prompt and efficient.