Fraser's Plumbing

Treena M.

Fraser's plumbing Company
""SCAMMERS ""
On Friday 18th 11:22am
Fraser (owner) asked me what I need & to send pix to his cell phone of the bathroom.
He gave me a quote over the phone.
He said it was a estimate of about $500 for the scope of the work that I explained to him another contractor friend of mine told me was needed.
Day 1
~I received a call on
Monday 21st around 8am from a guy saying he was the plumber with Fraser.
I said oh I thought he himself was coming & he said oh no he's too old and laughed.
His worker and I went over EVERYTHING that needed to be done.
Scope of work:
*Change shark bites on shower / tub valve
*Install bathtub
*Install small access panel in ceiling below

I ask what exactly does it cover & where is the invoice and he told me everything we went over would cost $800-$900 (and would take only 2 days)
He said he said he can bring the invoice tmw. And let's get started.

He spent about 3 hours redoing the shower valve.
He said that I needed a couple more items so I rode to a Home Depot with him and paid for a few more copper elbows etc.
On our way back I asked again about how they expect the pymt and he said cash or credit card then he asked me to write down my email address & then said Fraser Plumbing Co. will email me the invoice for $900
(The Worker said the new bathtub was damaged, he called Fraser's son & said he was doing work in the area and was going to come by, they loaded up the bathtub on his pickup truck & we took it back to Home Depot.
Home Depot exchange the bathtub
Fraser son left...So me & the worker loaded the bathtub back onto his pickup truck and brought it back to my house.

DAY 2
Worker arrived 1 hour late, no call or anything Tuesday morning around 10am. He rechecked over the valve installation and added a couple of extra clamps to pipe.
Mr Fraser (owner) called stating he was outside & ask if he could come in.
A friend text & told me to make sure that he follow the valve instructions for tile installation purposes.
I told him that my friend that had installed it previously (using shark bites which they said is all wrong) said he allowed enough space for tile and that his worker moved the valve back to a much further position in wall.
He stated that time is money and I'll have to pay extra (I told him NO, that his guy moved it back from the original position & that my friend based it off of instructions that came with the valve for tile installation)
He went back in forth with me for awhile about it.
Mr Fraser made small talk & asked what exactly do a do for a living and when I told him he said ""Oh you make a lot of money"" (smh I didn't even comment)
Mr Fraser & his worker then went to the garage and got the bathtub.
He kept asking about the size of the tub. I told him a contractor measured for it & that it will fit.
Then they finally installed it.
Mr Fraser stated it is a lot of work and that it's a $2,000 job. I told him that before his worker even started that he evaluated the job and told me a price of $800-$900
He did not comment.
Then I told Mr Fraser that he told me the other day, over the phone an estimate of $500 based off of what was needed & pictures (And when his worker said NO not enough)
I just wanted it done. So I was ok with that and agreed to pay $900
(especially when he explained it was more a fair price for job)
Mr Fraser left,
his worker then said he had to leave to get something for the bathtub from a better hardware store and said that he would give me the receipt.
(which I did not receive)
When he returned I asked how much for the part, he said $64)
He stayed and worked for about 30 minutes. He said he was leaving because he needed a helper to help with something on tub and didn't have anyone. Then left around abruptly around 3pm.
On his way out he said that he'll be back in the morning around 9am.
I text Fraser (owner) and requested the invoice for $900 when his worker left and did not here anything from him yet.
Wednesday 23 DAY 3
Mr Fraser & his worker showed up together.
They connected the bathtub drain.
Then he made a few jokes and asked for payment of $1,000 for work done & parts.
From what I've learned since they left.
The job is not complete.
They just threw it in without a bed of mortar, it's to far away from forward studs and not secured properly against the studs with shims.
I've put the tile install on hold because I want to make sure EVERYTHING is done right.
And I just found out from another plumber that the handle on the valve was not installed properly. I called Fraser's plumbing two times and I have not received a call back. JUST BAD SERVICE!

Paula S.

I hired this company because they were available same-day and I had an emergency plumbing issue. Everything went pretty well until the end of the job when I was quoted a random price and given no receipt. Of course I refused to pay until I had an itemized receipt in hand and Greg acted like I was being so difficult.

By his ""estimate,"" I was charged $400 more than the parts for 2 hours of labor so I guess they charge $200 PER HOUR FOR LABOR. Wow I should have been a plumber. And I still have yet to see an itemized receipt.

Kathy H.

Well I have to just reiterate what excellent service I had from Frasers Plumbing!!! Greg went out of his way to help me! I work a lot of hours and couldn't be home for all the work I needed done (I purchased an old home with shoddy gas pipes). I gave Greg a key.. they came on several occasions to do all the work and everything was left neat and in order when they left!! I just want to add in response to the poster who doubts the validity of this review contact me! I am not related and have not been paid for this review! I am just a single person who trusted the reviews on yelp and took a chance.. and glad I did!

so I have to update my review. My previous experience with Fraser's plumbing was great! That being said I called Greg in June to come over and look at my sprinklers as I had three sprinkler heads that were not working. Trusting my previous experience I asked him just to go ahead and fix the sprinklers for me. He didn' get back to me until the end of July but came and replaced my sprinkler heads. When I asked him how much I owed him he told me $175 which I thought was pretty outrageous! when I got my credit card bill he had charge me $245!!! My mistake was trusting him and not getting a pre-written estimate. when I called him to question the charge He told me that didn't include materials and there was a credit card fee! He told me that he would give me a discount if he ever did work for me again! Well that is not happening.. ever! I just had a gardener come by and he's charging me $75 to change all the other sprinkler heads because two more are broken. Don't trust Frasers Plumbing!

Stan H.

2nd time I have used Fraser. My water heater was rusting out and leaking in my garage. I called to set up next day service and received service in 30 minutes. The Heater was still under warranty. They handled the exchange and installation it took 3 hours total and no downtime. Repairman (Andrew I think) was efficient and personable. They are in midtown which is centrally located.

Monica L.

Thank you for wasting my time. After calling half an hour before my appointment and confirming it, I had to seat for a whole hour waiting for the technician to arrive, which he never did. I called three times and that left a voice message and still they never got back to me.

HE L.

In general, they are good. They came here very quickly and their worker was very warm-hearted. He helped me repair toilet as well as pick up much hair from bath. Howevethey don't have very detailed and clear price list so I felt a little surprised when the guy charged me 85 dollar after he just poked my toilet twice by a stick.

Darryl B.

I called SoCal Gas to request a service technician to light the pilot for our heater today; I was told the next available appointment is on Jan. 5th--a whole month later. Not wanting to freeze for another month, I called Fraser's at 10:55am, and by 11:40am, the work was completed. The phone representative was extremely courteous, and the technician was similarly great. Cost was reasonable too! I had called Sears right before, and the cost of the mere diagnostic was more than what I paid Fraser's. I definitely recommend Fraser's.

Ballard D.

Greg was a miracle worker! Showed up in less than an hour and fixed our old fixtures that we thought were broken for good! We will definitely be calling him again in the future.

Tiffany Rose Or Akeem S.

They were great. I own an income property and two tenants were having a difficult to deal with backup of their shared sink drain. They came by within an hour on THE SAME DAY at no extra charge and promptly handled it. I will be using them from now on.

Noel M.

I called Greg at Fraser to repair the shutoff valve for the washing machine. The cheap plastic valve had broken off. I live in a loft downtown, and to Greg that must have seemed like he was going to the moon. First he,was an hour late. Then he complained about the parking (I had to go downstairs to literally lead him to a parking lot). He didn't bring the right parts and had to come back the next day. Again over an hour late. He has a van but for some reason he doesn't even have a tool bag or tool belt. Does mot instill confidence.He charged me $175. I should have charged him for taking up so much if my time. DO NOT USE COMPANY.

I suspect the reviews that are 5 stars are fake.