Frank's Plumbing Company

Rich E.

Contrary to the reported experience of others, I had no trouble returning an expensive ($50) faucet valve stem for full refund. When I bought it, I did ask if I could return it if it wasn't the right one. They said yes and we're good to their word.

N D.

Since moving into our new home in January, we have had five plumbing emergencies ... and each time Frank's Plumbing has come out immediately to remedy the problem. They are fair in price and thorough in their work. I appreciated their time explaining the problems to me. I recommend Frank's to anyone needing plumbing work, and I know I will continue to use them in the future.

Nancy O.

Franks Plumbing is awesome! Jim came out the same day I called. My kitchen sink was stopped up and he took care with my wood kitchen floor, cleaned up after himself. He showed me what was going on and gave me advice to help in the future. He also fixed the hose to my dishwasher which was kinked and my outside cleanout. It was great that he pointed these things out so I would not have to call him back. I would highly recommend Frank's, they are honest and I will use them in the future.

Patricia O.

This was my second time using this service.
They diagnose the problem, give an estimate with advice, and then fix the problem. They arrive on time, work quickly and are very curtious. I value the honesty.
Fixed a leak in the second story bathroom, and replaced a faulty toilet.
Replaced apparatus in the downstairs bathroom.
I would definitely use them again.

Eric C.

Our water heater went kaput over the weekend. We used Frank's a couple of times in the past few years for far more simpler items with no problems so we decided to use them again. I called right away at 8am, when they opened on Monday, and the guy who answered, Jim, was as friendly and as professional as they come. He gave me the flat, all-inclusive fee that I would expect to pay and he was able to fit me in that day. He then gave me a two-hour window of when to expect the guy to arrive, which he did. They use a plumbing industry brand water heater (Bradford White) that comes with a 6-year warranty. The unit was probably not the cheapest (or the most expensive), but that wasn't what I was going for. What I did get was worry-free, ease-of-mind service which Joel provided. He was awesome. Since our water heater is located inside our house, he took great care not to damage our newly laid out wood floors and tile. They were quick, and cleaned up everything as they went along. Would definitely recommend Frank's for your full-service plumbing needs.

Traci M.

Very good service and fair prices too. Came out at the time I was told they would be here fixed the problem and was less then I expected to pay. I couldn't be happier with there service. I am happy to say they will be the only plumbing company I will use from now on.

Natty L.

These guys are terrible and a total rip off! I'm a girl and admit am not very handy I had a spicket that was leaking and I just wanted them to replace it with a new one when I got the bill they charged me for the replacement but also charged a extra 100 bucks, it didn't add up so I called Frank and asked him what it was for? He said it was the cost of his employees drive time LOL! They are located down the street from me! I asked him very politely what he meant and he proceeded to be a total jerk after that and lectured me about how I shouldn't expect his plumbers to pay for gas out of their own pockets to come to me to provide their services. If every customer expected that his plumbers would basically be doing their jobs for free. When he was done with his long drawn out speech I said I didn't understand why the charge was 100 dollars though considering they are right down the street from me... Don't bother with these guys (I would of been better off attempting to my fix myself) They are are really extra nice as long as you don't ask them any questions and as soon as you do they get real nasty there is no lead into it either but they act like you are crazy for daring to ask them anything if something comes up questionable and Frank the owner is the worst of them all. Honestly zero stars from me I will never go with them again or ever recommend business there way.

Suzie S.

Very professional and followed up with my tenant in a timely manner. They took care of the issues and even though it was a small issue treated it important. I will definitely be using this plumbing company for all my properties!

Jane M.

Today I had a clog in the main pipe draining into the sewer from my home. I called Franks and Jim came over within just a few minutes. He looked all throughout my house and checked every place which could be causing the backup. He figured out exactly what needed to be done and gave me complete instructions on how to fix the problem. He even let me borrow the tool for the job. I did it myself and the next time I need any plumbing job done, Franks Plumbing gets my business!!!

Parker J.

They look nice until you need to return something or you just want a little bit of simple, additional advice. When I first stopped by with a problem of a leaky faucet, they told me to try replacing one of the parts, which I did. They were pretty friendly about this actually. However, when I returned with the news that the faucet continued to leak, they were not happy with the fact that I wanted to return the part they sold me because that was obviously not the problem. They tried to say that it may be a part of the problem. But how would I know unless I exchange only 1 part at a time? I am a believer in scientific reasoning and having only 1 independent variable at a time. Thus I wanted to buy the other piece and return the previous piece they sold me (which did not resolve the problem). However...

By this point, they were reluctant to give any advice...and it felt as if they were trying to push me into a corner so that the only option is to ask them to stop by. And I am pretty sure I saw some anger in their eyes when I asked to return the item(and I had a very good reason for asking to return it).

However, 1 star for existing and since I haven't used their plumbing services. And one more star for accepting the return eventually (although very reluctantly and with hidden anger).

They look nice but I am not sure if they actually are nice. Won't be returning.