Frank's Mr. Plumber

Dawn M.

For some reason, my house gets upset when we go out of town during the holiday season and something always breaks. This year it was my eldritch horror of a hot water heater. I couldn't figure out how to turn off the gas to it to even attempt to let the gas clear and try restarting the pilot, so I looked up emergency plumbers on Yelp.

Frank was the only one to return my Sunday evening call, and when he couldn't Facetime me through the process of turning off the gas, he stopped out at no charge to take care of it for me. He also quoted me several options for replacing the 18 year old behemoth.

His crew was able to come out the next day to install the new heater. The guys were very polite, professional, and did a great job. They went the extra mile to keep the floor clean, laying down cloths on the rug on the path in / out of the house, and the basement where they did the install was left clean. They also fixed the old, non-standard plumbing attachments, and explained to me everything that was done, and how the new heater worked.

Frank called that evening to check on the install, which he didn't have to do and was very thoughtful. His office also called the next day to check in again.

It's honestly the best service I've had from any home repair company and I wouldn't hesitate to use their service again the next my house throws a tantrum.

Susan R.

This Spring, our home needed a new bubbler system installation. I, of course, called Frank's Mr. Plumber since prior work I had done by Frank's Basement Waterproofing was excellent. After waiting for the ground to settle from the 70' pipe excavation, I decided to hire a landscaping service to restore the disrupted area of lawn. While the landscapers were working, the slab of sidewalk concrete that Frank's had to dig under to install the pipe incurred several large cracks. Frank, himself, came to inspect the damage. He promptly returned and replaced the broken slab with a new poured one! I couldn't be more impressed. This is a man who obviously stands behind his company's work and is also very personable, yet professional. I couldn't be happier and would use them again and again. Thank you, Frank's! --- sar

Eileen S.

Not super reliable! lthink they try hard but fall short of their promises. They aren't organized and struggle to follow through. They are trying to funnel too many business through one company heating and cooling , plumbing , Franks landscaping. All the same not focused

Markeita B.

I had an awful grease backup in my basement so the drain needed to be snaked actually saw the sign to this company on someone's lawn and after calling others companys they offered free estimates which I loved (it gives you a chance to see if you can afford the job) Im so happy I went with this company Excellent service Bryan was great !!!! He answered questions,didn't mind my husband or I coming down to check on him, troubleshooted our issue and was able to give us a reason why our problem keeps happening, he even gave me an estimate on getting the problem fixed (which was reasonable and I will be getting taken care of after the holidays) Plumbing Problems Call these Guys A1 Service

Donna T.

I have been having water coming in my basement for at least 5or more years. When it would rain the water would come in the corner of the basement. I had a plumber look at it and told me I needed to clean the crack between the floor and wall that's why the water was coming in. I did everything and it didn't matter. I called Frank's Mr Plumber and Frank Sr. came out and he figured out what was going on, he opened up the floor by the wall and drain tile. He stated that the water was not getting to the drain tile. So now I can say I didn't get any water in the basement when I ran the water outside by the back of the house and the water went in the drain tile. I would highly recommend Frank's Mr Plumber very happy customer

Greg L.

Frank's Mr. Plumber provides excellent service. I had an issue on a weekend and they came right out. Warranty work because I bought the hot water tank from them originally. No upsell or nonsense, came and took care of the issue, that was not there fault. Valve went bad on tank. Appreciate the honesty and reliability.

Elizabeth W.

This is a company I worked with many times on many houses over many years. I really wanted to like them and did find the basement part of the business very good. The plumbers and the energy workers were quite bad. First of all they are expensive. I will give them credit on being available quickly, but I had frequent call backs to fix problems they either created or only solved temporarily. The basement people actually recommended foaming for insulation when there was a house-long gap between my crawlspace and open deck (the deck had been replaced and the house suddenly much colder. On more than one occasion they told me work was completed and accepted payment only to find out the work was never done. I've spoken to Frank many times over the years and he always promises to fix issues. I think he genuinely intends to do so, but his workers are inconsistent at best. I finally agreed to give him one more chance about a year ago to fix a leaking toilet he had charged me to fix but hadn't fixed. He had said he was going to do the work himself and the tenant was favorably impressed. A few months later the toilet is leaking again after he got paid a lot of money for a second time to fix it. I find out that he again sent one of his workers and didn't do it himself. I have waited over a year to write this review thinking either he would notice that I have stopped calling him or that the toilet would start leaking again and I would realize it wasn't the fault of Franks. Neither happened. I am happy to report my 11 houses are in the hands of a much more competent plumber. If you need a quick but expensive fix to a small problem, this company can be good. If you need anything big or serious or if you aren't there to supervise their work, there are a lot of good plumbers in town. Buffalo is moving up in the world and good vendors of all kinds are moving in to help. No more needing to depend on companies like this. Yay!

Harvey B.

It is good when a local business responds to a criticism and provides a solution. In my situation the owner of Frank's Mr. Plumber listened to my criticism and offered an acceptable professional mitigation. I would contact and recommend Frank's Mr. Plumber in the future.

Matthew C.

We recently had storm water backing up in our basement coming up from the floor drain. We called the after hours emergency service line and an actual employee of the company answered the phone, not an answering service. Within 1 hour the owner of the company himself was at our house to help us get the situation remedied. We were very impressed that the owner came out as his emergency on call workers were already at another residence. He came out himself so we didn't have to wait. He was there working in the rain to snake out the drain. He was timely, clean, professional and the cost was amazing.

This is the second time we have used Frank's Mr. Plumber and, if we have any future needs, this will not be the last time. I would highly recommend Frank's Mr. Plumber to anyone in the Western New York area should they need plumbing work done.

Matt C. from Tonawanda

Suann S.

Unbelievable, in this day and age where you can't trust anyone it seems, this company is amazing from the phone staff to the owner. As a woman, alone, I just expect to be taken for granted and these guys don't. Plan and simple they are the best plumbing, basement waterproofing company in the area. Remember you get what you pay for and plumbing is not something I ever want to deal with so pay for good service and get long term security for your plumbing work. They dug my sump pump, replaced my hot water tank and lots of pipes. I highly recommend Franks' Plumbing!!

Suann Schuster