Franklin AC, Plumbing, & Electrical

Terry E.

I want to give a shout out to Franklin heating and air this company is the most honest company I have ever had come and work on my heat and air!They have the most Respectfull Associates and Willingness to help .Tyler Almond,
Tyler Martin, Tyler 3 Jackson Harris,Dalton Scales,Angel and Glenda. Also james the service manager They are fast to respond and very knowledgeable.If you need this type of work done Franklin Heating and Air is who you call.You won't find a better Company to work on what ever you need.Thank You all so very much! Number one in my book!Quality work for sure!

Emily B.

Honestly I'm never using another company again. I've used Franklin on multiple occasions for repairs on my old furnace. They were willing to work on my older unit to keep it running when most other companies just tried to force me to replace. Unfortunately, the unit finally died a few weeks ago and I needed to replace. Franklin came out really fast to give me a quote. I had received a quote from another company that was DOUBLE what Franklin quoted. Franklin also really explained everything that would need to be done and had transparent pricing.

They were communicative and came back within two days to install my new unit. The team that came out went above and beyond to make sure the install was done well. They even helped me install a part that was missing on the unit that caused a really bad leak from my AC a few years ago. They installed a new thermostat and helped me check for any rebates. Honestly they went above and beyond what I was expecting. They charged me exactly what was quoted and had great payment plan options.

Every person I've been in contact with has been friendly and efficient. I'm so happy with their service. They made a big home repair feel easy and stress free. Highly recommend.

Kiki M.

Our heater stopped working, right as temps dipped down into the 40s. Tyler came out and had the problem diagnosed in a matter of minutes - a faulty wire that connected the thermostat to the unit. I'm pretty clueless when it comes to HVAC and was worried it would be a much bigger, pricier issue. And he could have easily insinuated such and I would have paid it. I appreciate the honesty and the prompt service. If we have issues in the future we will not hesitate to call Franklin again!

Debra D.

These folks are on top of it!!! The carry American Standard products! They stalled an all new HVAC system in our house so we rarely ever have a problem, but when we have a concern they are on top of it immediately! I won't ever use anyone else.

Tricia B.

I had initially given a 5 star review, but I had to change it. I wish I could give a 4.5 because these guys have made good on their word and fixed the issues. Its the fact that I had to call them back out a couple times that is irritating and took from the 5 stars.

I had my HVAC installed by Franklin last month after reading numerous reviews on brands, who carried the different ""top 5ish brands"" and then the reviews on those companies. After having quotes and dates etc, I decided to use Franklin. They came out and installed my new HVAC, removed the old within just a couple days. I rescheduled last minute because the rain had me having anxiety about them tracking tons of mud in and my dogs being in and out all day.

At first I was a little mad because they had to move the electric shutoff box thing on the back of the house (which I was not told about) and left a big open, ugly hole where they moved it. Also, inside the furnace closet, though the ceiling was damaged from a previous leak, we didn't have a huge gaping hole up there. When Franklin was done, we had a decent sized hole in the ceiling in the furnace closet.

I called them the following day and they had someone come out here to ""inspect"" the work done. They put on a box on the back of the house to cover up the unsightly hole that was left, and they put a metal ring thing around the top of the vent in the closet to cover up the big hole into the attic. ADDITIONALLY, the guy didnt even have to do this, but he got on top of my house to make sure that the exhaust from the furnace thing was correct on the roof.

I was grateful for the fix, but I feel like that should have been done in the first place without having to call them back.

Then, when I turned on my A/C for the first time, it wasn't blowing cold air. The condenser wasn't coming on. I thought we had shut off all the breakers and turned them back on (which didn't resolve it). So, I called them to let them know the condenser wouldn't work. They sent someone out immediately, and the breaker that controlled the condenser was the only one that was unlabeled in my panel, and it was off *facepalm* I think the guy that came to fix things after the first time, probably shut it off and forgot to turn it back on.

The ONLY reason for the slightly lower review is, I really shouldn't have had to call them back out. HOWEVER they have redeemed themselves and made good on their work.

Carol B.

Colton was prompt, through and courteous. My husband and I couldn't be more pleased!
We will recommend Franklin Heating and Air to everyone we know.

Pending M.

Exceeded expectations! Communication, knowledge, service and professionalism are the foundations Franklin Heating and Air is built on. Every interaction, even when I cancelled last minute on the first appointment, was handled with grace and thoughtfulness. I felt heard and that I got an honest assessment.

My highest recommendations for this company.

Tim R.

Franklin repaired our AC when others said I needed to replace.
$145.00 later I'm very satisfied.

Monique L.

I made a call earlier today to see if they could send someone out to take a look at the duct work in our attic. My husband had noticed that there was a sagging in one portion of it that led to a couple of rooms where we have issues heating and cooling them. They were able to come out later today and take a look and address the sagging piece of duct work in our return air system, as well as adjust some of the baffles in the airflow to help regulate the temperature in those rooms. The price was very reasonable as well! 10/10 Would Recommend.

Nicholas R.

On a 100 degree day our air conditioning system quit working. I called and of course they were booked up. One of there technicians lived relatively close to our house and stopped by on his way home. Located and fixed the problem. ABSOLUTELY AMAZING! I personally will never use another.