Frank Wood & Son Plumbing

Lisa E.

My toilet was damaged by another repair company hired by the home warranty and these guys were great in getting it resolved and handling the warranty company for me as well.

Mark E.

Very good communication with their office stating when they could perform the work and their arrival time. Showed up on time, installed my whole house water system, but had a small leak as I noticed the next morning. I called them, they came back out promptly and took care of it. No big deal, things happen, as I am a business owner also. Will definitely use them again. Mark E.

Peyton G.

Started seeing discoloration on the second floor ceiling in the vicinity of third floor bathtub. Concerned that it was a leak in the drain line we contacted several plumbing companies, and Frank Wood Plumbing understood the urgency of the situation and responded quickly. Luckily the problem was not a leaking bathtub drain line, but a clogged AC drain, and we were able to resolve the problem quickly. Frank Wood Plumbing's charges for this emergency call were quite fair and reasonable. Thank you!!!

Troy M.

I had a bathroom plumbing leak and Jeff came out to give an estimate. When the work was done, had a handyman complete the drywall and install a new vanity. The original estimate included the vanity install and the bill came out at the top end of the estimate and they didn't install the vanity. I inquired with Jeff because I thought the handyman services were included in the final bill. Unfortunately they were not and I was overcharged by quite a bit. I even texted Jeff since I never heard back from him and he once again did not reply. He mentioned 2 visits which was incorrect as they only came out once (other than the estimate visit) and came out to be about $500/hour. Although I appreciated the quickness in resolving the issue, the fees were way overpriced. I would at least expect some kind of reply, one way or the other, but never received. I had a horrible experience with a previous plumbing company and was glad for the quick assist and planned on using Frank & Sons going forward, but without customer concern and being overcharged, I will have to look elsewhere.

Erica M.

I s heckled a technician to give us an estimate on a water heater. It is located in a peculiar location outside the house with a small building around it to protect it from the elements. I explained that a panel would need to be removed by removing the screws to gain access to the existing heater. The technician did not want to take the extra time to remove the screws and as a result snapped the panel in half. He assured me it would be fixed the next day. 3 days later I called and spoke to an owner and he assured me it would be fixed (without apologizing). It has been 2 weeks and my existing water heater is still exposed to the elements because they have not repaired the damage. I am so disappointed that this company who has been our go to for plumbing needs for the last 5 years has behaved with complete disregard for the customer.

Boniface O.

Very good service. Came on time and work was completed as promised. Excellent customer service.

Susan M.

They communicated well to schedule the appointment. The technician, Joe, came and installed our new toilet. He did an excellent job, was friendly, professional, courteous, and even cleaned up after himself and took away our old toilet AND the box it came in. Great job, JOe!

Dave L.

A very responsive, friendly, & professional local plumbing company...received quick, efficient, & fair-priced same day service! :)

Stacey S.

I rarely leave reviews unless the work was very high quality or very low. I'm happy to say that Frank Wood (Jeff in particular) was HIGH. Had an emergency call late on a Sunday night and Jeff made sure it was handled that night.  Great to work with. I like to do my homework when it comes to the trades and repairs.  If you need a plumber *save yourself some time and $$$ and call Frank Wood Plumbing.

Melissa L.

I hade an appointment for Frank Wood Plumbing come out to look at 2 problems. The technician first went to the wrong house because """"Drive"""" was put into their system instead of """"Circle"""". Luckily he called me to tell me he was there. When I told him there was no one in my driveway, he realized he was at the wrong location. After arriving at my home, he fixed one problem and told me that my second problem was related to the first so fixing the first problem should also fix the second. Needless to say, it wasn't fixed. I called to have someone come out to fix the second problem and they sent someone who called himself an estimator, told me he couldn't fix it and would be back on Monday to fix it at no cost since they didn't fix it the first time they were out and I have paid for that service. Monday came and went with no contact from the company. I called to complain and they assured me that someone would be getting in touch with me. I told them I would be leaving on Thursday to go out of town, one hour before time for me to leave, still no one had shown up. Again, I called to complain. While out of town I received a phone call scheduling service for today between 8-12. Shock, no one has shown up or called and it's after 12. I complained to company who said that the technician was changed to this afternoon because of rain but """"I guess he forgot to call you.""""