Frank Wood & Son Plumbing

Troy M.

I had a bathroom plumbing leak and Jeff came out to give an estimate. When the work was done, had a handyman complete the drywall and install a new vanity. The original estimate included the vanity install and the bill came out at the top end of the estimate and they didn't install the vanity. I inquired with Jeff because I thought the handyman services were included in the final bill. Unfortunately they were not and I was overcharged by quite a bit. I even texted Jeff since I never heard back from him and he once again did not reply. He mentioned 2 visits which was incorrect as they only came out once (other than the estimate visit) and came out to be about $500/hour. Although I appreciated the quickness in resolving the issue, the fees were way overpriced. I would at least expect some kind of reply, one way or the other, but never received. I had a horrible experience with a previous plumbing company and was glad for the quick assist and planned on using Frank & Sons going forward, but without customer concern and being overcharged, I will have to look elsewhere.

Erica M.

I s heckled a technician to give us an estimate on a water heater. It is located in a peculiar location outside the house with a small building around it to protect it from the elements. I explained that a panel would need to be removed by removing the screws to gain access to the existing heater. The technician did not want to take the extra time to remove the screws and as a result snapped the panel in half. He assured me it would be fixed the next day. 3 days later I called and spoke to an owner and he assured me it would be fixed (without apologizing). It has been 2 weeks and my existing water heater is still exposed to the elements because they have not repaired the damage. I am so disappointed that this company who has been our go to for plumbing needs for the last 5 years has behaved with complete disregard for the customer.

Boniface O.

Very good service. Came on time and work was completed as promised. Excellent customer service.

Susan M.

They communicated well to schedule the appointment. The technician, Joe, came and installed our new toilet. He did an excellent job, was friendly, professional, courteous, and even cleaned up after himself and took away our old toilet AND the box it came in. Great job, JOe!

Dave L.

A very responsive, friendly, & professional local plumbing company...received quick, efficient, & fair-priced same day service! :)

Stacey S.

I rarely leave reviews unless the work was very high quality or very low. I'm happy to say that Frank Wood (Jeff in particular) was HIGH. Had an emergency call late on a Sunday night and Jeff made sure it was handled that night.  Great to work with. I like to do my homework when it comes to the trades and repairs.  If you need a plumber *save yourself some time and $$$ and call Frank Wood Plumbing.

Melissa L.

I hade an appointment for Frank Wood Plumbing come out to look at 2 problems. The technician first went to the wrong house because """"Drive"""" was put into their system instead of """"Circle"""". Luckily he called me to tell me he was there. When I told him there was no one in my driveway, he realized he was at the wrong location. After arriving at my home, he fixed one problem and told me that my second problem was related to the first so fixing the first problem should also fix the second. Needless to say, it wasn't fixed. I called to have someone come out to fix the second problem and they sent someone who called himself an estimator, told me he couldn't fix it and would be back on Monday to fix it at no cost since they didn't fix it the first time they were out and I have paid for that service. Monday came and went with no contact from the company. I called to complain and they assured me that someone would be getting in touch with me. I told them I would be leaving on Thursday to go out of town, one hour before time for me to leave, still no one had shown up. Again, I called to complain. While out of town I received a phone call scheduling service for today between 8-12. Shock, no one has shown up or called and it's after 12. I complained to company who said that the technician was changed to this afternoon because of rain but """"I guess he forgot to call you.""""

Cheryl R.

The Frank Wood Plumbing company provided a complete estimate and they arrived timely on the day they said they would be there. The men were efficient, neat and cleaned up all debris from the water heater replacement. I would recommend them again.

Del L.

The guys hooked up our new in line commercial water heater and upgraded the kitchen gas lines quickly, and cost effectively. They also did a great job coordinating with the other subcontractors in making everything proceed and finish smoothly.

K S.

The positive about this company is they did give me an appointment within a reasonable amount of time. The negatives: 1) The service person who arrived was very unconvincing he knew what he was talking about. 2) I was told if the job involved one simple fix, which may have been the problem, he could perform it at the appointment. He did recommend the simple fix as one solution, but he couldn't do it at that time, as they told me he could. 3) He diagnosed the problem and told me someone would have to come back to do it, and sent an estimate of about $500. 4) I had another company come out and neither thing Frank Woods Plumbing told me was a problem was a problem, and the second company explained to me why....and also told me if it was what they said, they would charge me $165....and I didn't tell them what I was quoted. 5) The second company fixed the problem in less than an hour, neither things Frank Woods told me where the problem was actually the problem and it was fixed for $150.