Frank Wood & Son Plumbing

Teri Y.

Technician showed up on time, seemed knowledgeable. Needed a water faucet replaced. It was sweated on and tight as well as painted over. I feel it should just been cut off and replaced but tech tried to sweat it off for more pipe to work with. Took over two hours and still had to cut it. Their hourly rate is very high and was not explained prior to work being done. The tech did ok but I feel took to long to complete. And he had to go get a faucet from Lowe's you would think they carried replacement parts in the truck. I was also charged for his travel time to/from Lowe's. Will not use again or recommend due to hourly rates. I will say that Frank Wood called a few days later and said that he had reviewed my bill and that it was too high for the service that was rendered. He did adjust the bill to a lower amount and was very gracious and apologize for any inconvenience that I had. I think that was very nice of him to do and a follow-up on. It gave me a better outlook on his company.

S. Leigh G.

Jeff and his team came to our home about 4 hours after we called in with our issue, which was fast. Their level of knowledge with what they do was clearly demonstrated, as they quickly resolved the issue. They were friendly and engaging, while being professional and courteous. Frank Wood & Son Plumbing is now our go-to plumbing company and I highly recommend you make the same change! Thank you again Jeff! .... Renee & Diane

Joe S.

My toilet was damaged by another repair company hired by the home warranty and these guys were great in getting it resolved and handling the warranty company for me as well.

James K.

I s heckled a technician to give us an estimate on a water heater. It is located in a peculiar location outside the house with a small building around it to protect it from the elements. I explained that a panel would need to be removed by removing the screws to gain access to the existing heater. The technician did not want to take the extra time to remove the screws and as a result snapped the panel in half. He assured me it would be fixed the next day. 3 days later I called and spoke to an owner and he assured me it would be fixed (without apologizing). It has been 2 weeks and my existing water heater is still exposed to the elements because they have not repaired the damage. I am so disappointed that this company who has been our go to for plumbing needs for the last 5 years has behaved with complete disregard for the customer.

Minx M.

The guys hooked up our new in line commercial water heater and upgraded the kitchen gas lines quickly, and cost effectively. They also did a great job coordinating with the other subcontractors in making everything proceed and finish smoothly.

Les W.

Overcharged and poor workmanship. They took advantage of my wife being home alone and overcharged her for the work.

Meredith W.

The Frank Wood Plumbing company provided a complete estimate and they arrived timely on the day they said they would be there. The men were efficient, neat and cleaned up all debris from the water heater replacement. I would recommend them again.

Teresa M.

I had a bathroom plumbing leak and Jeff came out to give an estimate. When the work was done, had a handyman complete the drywall and install a new vanity. The original estimate included the vanity install and the bill came out at the top end of the estimate and they didn't install the vanity. I inquired with Jeff because I thought the handyman services were included in the final bill. Unfortunately they were not and I was overcharged by quite a bit. I even texted Jeff since I never heard back from him and he once again did not reply. He mentioned 2 visits which was incorrect as they only came out once (other than the estimate visit) and came out to be about $500/hour. Although I appreciated the quickness in resolving the issue, the fees were way overpriced. I would at least expect some kind of reply, one way or the other, but never received. I had a horrible experience with a previous plumbing company and was glad for the quick assist and planned on using Frank & Sons going forward, but without customer concern and being overcharged, I will have to look elsewhere.

Dwayne R.

A drain pipe under my home broke filling my kitchen with a foul odor. A professional crew named Chris and Danny came out and had it fixed quickly. Chris and Danny were motivated, very courteous and friendly. I appreciate and highly recommend Frank Wood and Son for your plumbing needs. I could not have had a better experience than I did with this crew. Many, many Thanks. The review says San Francisco when I live on Panama City Beach

Elie M.

Very good communication with their office stating when they could perform the work and their arrival time. Showed up on time, installed my whole house water system, but had a small leak as I noticed the next morning. I called them, they came back out promptly and took care of it. No big deal, things happen, as I am a business owner also. Will definitely use them again. Mark E.