Frank Webb Home

Marjorie H.

I worked with Emily at the Needham showroom. She was wonderful..very helpful, very knowledgable, available , and friendly. I could not have asked for a better experience.
I looked around a lot and felt that this showroom offered many different choices in different price ranges.
All around, a great experience!!

Frank H.

This place gave me heartburn and they don't even serve food.
They have nice things here and some of them are even reasonably priced , but the whole sales setup there is maddening. You ask the price of an item and the salesperson disappears for 15 minutes to look it up on the computer. If you don't like the price and you ask about another line...same deal. Gone for 15 minutes. Over and over again. No consistency of pricing either. You can be quoted one price by one salesperson and on another day it's a whole different price. And way too much attitude all around. Very cranky and moody salespeople. They do have some nice things but overall it was not a pleasant experience. I would say go to Splash or Daddario.

Kevin M.

Extremely poor customer service experience. We were given false details regarding pricing and lead time of our order for shipment. Felt like the representative we worked with really didn't care whether or not we received our order a) correctly or b) in a reasonable time frame. Currently waiting for sink to arrive more than 3 weeks from order date (told 7-10 days originally) and still no idea of delivery window. Problem seems to be due also to FW Webb organization as a whole.

The showroom is enticing but don't be fooled into patronizing the bath center when there are far better options out there.

Liz D.

Spoke with Jason on Monday before closing to buy a specific vanity. Came in on Tuesday morning with my 2 little kids to buy it and it had been sold. Basically told me oh well and to call a different Frank E Web.

Nora H.

We've ordered items quite a few times. Very good quality things you can buy and see in person. But communication is really not that great. We have contacted numerous times to ask about order status and 3-4 different reps said they will call us back with update and never contact us back. We have to go ourselves and pick up whatever came first. Asked again status on missing items, they said they'll contact us and again disappears. We have requested quote on various toilets but still haven't heard from rep who promised to send us quote. Very good quality products with very spotty customer service.

Stacey O.

My husband and I are building on the Cape and renting in Melrose in the meantime. Doug has been the most helpful person to us in the process. He educated us about appliances and forwarded every and any quote we needed. When an issue came back on the liner of the range hood vent we bought special order, he credited us in full even though it was our contractor's error in what they told us to buy. Doug is a gem and I would highly recommend his expertise to anyone make a large number of decisions at one time!!

Kun C.

Please do not waste your time and money at this place. My wife and I wandered around their showroom for a while two days ago and NO ONE asked if I needed help or even looked at me. My wife finally told to one lady but she did not move from behind her desk stand up and also did not offer any further help. So all I can say is...I'm not sure who their clientele is or how they are able to stay in business, but I won't spend my money or time at this place. We tried to talk to other service rep ladies but we were also not greeted or helped until we flagged down someone to ask questions and even then we were treated as if we were disturbing them.

Based on their price range, I assume that they would provide very good services. Unfortunately, very poor customer services. We would not come back to this place.

Kathleen R.

So happy with my service, I love being able to go into a store and browse and not be badgered by sales people. When it came time and I had questions, my sales person spent a lot of time with me. The show room is great, and she was able to get me a great deal on some items that were discontinued too. My sales woman was extremely knowledgeable in all the products I asked about for our full renovation of two bathrooms. The cost is a bit higher than home depot, but I knew this going into the showroom. The products I purchased were better than what Home Depot has at their warehouse. The last item to be shipped to our house was the toilet, and the tank lid had a hairline crack at the top, I called FW, they immediately put in an order to replace, no charge. I highly recommend stopping by if you are thinking of remodeling your bathroom.

Jacqueline C.

I gutted and expanded my bathroom. I added a steam shower with lights and speakers and an Acryline air tub. Everyone who worked on my bathroom has asked for pictures because it looks beautiful. The salesperson who helped me from start to finish was Gina. She was so helpful in every way. Some things went wrong with my plumbers breaking small parts and Gina was able to replace the parts no problem. She is so knowledgeable, professional and helpful in every way. My impression of Frank Webb is they are all very helpful because whenever I needed something everyone at the Needham store went out of their way to help. This is a great store with beautiful products and exceptional customer service. The showroom is beautiful too.

David R.

Avoid, avoid, and then avoid some more. One of the worst experiences I've ever had with a home reno. The only reason I didn't give 1 star is because they were reasonable about making up for their mistakes. They have a nice showroom but there is a serious disconnect between the ordering stage and delivery stage. Multiple items came through either incorrect or damaged and reships came in again either incorrect or damaged. Do yourself a favor and go somewhere else.