Frank Webb Home

Krista A.

We have had a wonderful experience at Frank Webb. Working with Ellie for our bathroom remodel has been an absolute pleasure. In particular, she has been very responsive at every turn whether it was helping us pick out fixtures, making time for another visit to the showroom, quick replies to my emails, or keeping us updated on orders. She helped make a daunting task not daunting at all. I highly recommend Frank Webb and in particular, Ellie.

Joanne P.

I called ahead of making the 20 mile trip to this location to take a look at two kitchen faucets that I was told over the phone that they indeed had and even better had on display. I gave the sales rep the exact brand, line and model number for each faucet. I even mentioned the more unusual design of both of the faucets featuring lower profiles and higher than average water flow. She looked them up on her computer and then asked me to hold so she could check that they were indeed there on the show room floor.
I took time out of my work day on the following day to drive there.

They didn't have either one!! The sales person with whom I had spoken to on the phone and then saw in the store said she had put in the model number but a different model populated the screen. I on the other hand have not had that problem when I have searched on line using the exact brand, line and model number. I think this salesperson is so ill trained that she didn't even realize that within a specific line there are multiple designs and that you actually have to look for the specific model number.

From my research, they are higher priced than other places on these two faucets but I thought the sales people would be better trained and more knowledgeable about the products they sell. WRONG!

My suggestion is to find another place to shop. I am!

O B.

We had our house renovated and we purchased almost everything (shower, faucet sets, bath tubs, mirrors, toilets, vanity etc etc) for 4 bathrooms. We ordered through here even if we knew there was a big price premium because we were getting their expertise and just a simpler process. We were wrong. Initial order process was fine, and their showroom is nice, but once the order is in there were so many issues, delays, and lack of communication. There were wrong quantities getting delivered, wrong prices given on multiple items, vanity coming in with a wrong countertop, broken mirrors, and missing items. It was one error after another. What made it worse was that our ""designer"" had such an attitude, no apologizes, no sense of urgency fixing any of the mistakes she made, and would not answer emails even with the huge delays. We demanded her to connect with the store manager and she refused to do so as well so we ended up having to call the store manager ourselves and we had the store manager handle everything at the end. Store manager was helpful it shouldn't have come down to this. There was really no point in paying all the premium cost since we got 0 expertise (actually it was like paying extra for all the mistakes, delays, and the attitude). Heads up for any of you reading this review. I would take the business somewhere else. Hopefully other nice stores like Splash will have more responsible and responsive designers.

Melissa K.

ZERO stars. I cannot even put into words of how bad of an experience I had here with this business. I wish I had read some of the reviews before visiting. After months of putting ideas together and finally getting out to start working on my home project, my excitement was put to rest the moment I got to the door here. I was greeted abruptly at the door with "" Do you have an appointment"" No hi, no welcome, not even a smile. I did not have an appointment and it does not state you need one. The tone of the woman was extremely rude and very unapproachable and made me feel as though I was bothering her. She let me in as there was no other customers in the store ( I wish I ran ) and I worked with a blonde woman who was very sweet. I wish I could recall her name. This woman was turning my experience around until I hear the original woman, again rudely, screaming for someone else in the showroom. So unprofessional and such an awkward moment. How this lady is able to speak to people in this way and how she has a job working with the public is beyond me, then I find out she is the store manager. Needless to say I feel bad for their customers as well as staff and I will not be back. Thankfully there are plenty of options to go for bathroom appliances in my area, save yourself the time unless you want to be verbally assaulted. To the corporate office, you should work on your interviewing process, if people cannot have basic human decency stick them behind a computer not in the face of people.

Lauren B.

Before visiting, my husband and I carefully read the website to ensure this location was open for walk in viewing of the showroom. The language on the website is as follows:

""COVID-19 Update: All Massachusetts showrooms are open for in-person one-on-one consultations. We recommend making an appointment before your visit, but walk-ins are still welcome.""

When arriving however, we were told that walk ins were NOT taking place. To have driven 45 minutes and arranging our day around this visit to then find out that walk-ins were not taking place is ridiculous.

One of their associates did try to accommodate our visit which was appreciated by giving us a panera gift card however, it only shows that this has happened before and yet the message on the website still communicates incorrect information.

Update your website ASAP.

Han Nah S.

I would give 0 star if I could. Rude, uninformative staffs, i don't understand why they made appointments with themselves in the first place if they do not want to work with customers. Never coming back !

Kate S.

My contractor connected us with Janice at Frank Webb, and I highly recommend her! Not only was she great with helping me find what I was looking for, she prioritized finding the best price point every step of the way, was so understanding when I changed my mind at the last minute (twice!), and called to follow up when it turned out the light fixture I had selected was too large for the space. Then she even emailed me with another option that ended up being perfect. In general their showroom is excellent because you can see so many options, but Janice was really the key to a great experience!

Rita G.

This place is amazing and the service is even better! I worked with Dianne and she is an expert! She is very aware of every product and style that is out there. She listens to your ideas, guides you through the process of sorting through the choices and finding the best results- a room that you are excited about every time you go into it! They sell beautiful high-quality items for reasonable prices. They make the process so much easier and enjoyable!

Alan R.

Better late than never! After less than satisfactory service and negative experiences at Republic and Ferguson, I kicked myself for not thinking of Frank Webb Home sooner. Only minutes away and next to Panera Bread as a bonus. They have a wonderfully organized showroom displaying all the brands you'd likely consider. It's not a store with products mixed and matched all over the place, with no one available or willing to help you out. We've had a wonderful experience working with Megan on our project renovating two bathrooms. She is patient, knowledgeable, easy going (did I say patient) and full of ideas and alternative suggestions when needed. She has been responsive to emails and phone calls and welcoming on each of our visits (not the case with the other 2 vendors). Can't say enough good things about this store and Megan. If you are a homeowner, this is the place to go!

Sarah S.

I was looking for a new kitchen faucet but when I was talking to the employee all I could hear was Toby Keith belting out the song of his people from the speakers. I could barely hear the employee over the southern twang blasting in the showroom. Please reconsider the music and volume levels in your store as it is supposed to be a nice showroom, not a honky tonk.