Frank Gay Services

Danielle S.

DO NOT HIRE FRANK GAY! If there was a way to rate this 0 stars, we would. This may be long but needs to be out there. We purchased a family plan which included twice annually toilet maintenance. Scheduled one of these for 6/27/23 as well as having an existing sink faucet replaced with same brand/model as a handle was sticking. Inquired when scheduling if there were any additional parts we needed to purchase for sink as we had the replacement here. Answer was '...no, the technicians have parts on the truck'. Ok...GREAT. Upon arrival, the technician was surprised, it was his 2nd day alone (not his fault) and intended this to be regular maintenance for the toilet and was surprised with the sink. After shutting the water off, identified there was a part he needed that he did not have on the truck and had to go to the supplier (30 min each way). Came back, started to assemble and advised us, there were parts for the bottom of the faucets that did not come with and we would have to order, we would be without the one sink and they would have to come back...BUT WAIT! We asked in advance if we needed to order anything and advised by the call center, they have all the parts on the truck that would be needed. Inquired if he could call the supplier to see if they had the parts, he did, they did, another 60 min round trip. The sink is put together and now onto the toilet maintenance. Mind you...as mentioned, there are NO issues with the toilet at this point, flushes fine, fills fine, just a little whistle when it's filling but since we purchased the plan and have 2 annually, we are going to go ahead and use one since they will be here. Next thing we know the tank is being taken off..?????!!!! Technician went to check to see if he had the correct bolt sizes on truck.... All seems to be done after a grueling 5 1/2 hours. WE turned the sink faucets on prior to technician leaving, no water. He fixed that. Flushed the toilet, it flushes. Again, the process took about 5 1/2 hours. Fast forward to 2:15am 6/28/23 when I went to the restroom.....only to find the toilet room and starting into the main bathroom area COMPLETELY FLOODED! Immediately shut the water off. Water was coming from the bottom of the tank. Spent the middle of the night cleaning this up and contacting Frank Gay back. We asked for a manager to call us, advised they receive a task and someone would call us back to discuss. NO CALL. Received a call from scheduling about 7am 6/28/23 someone would be out about 8. Upon arrival, the technician identified differing size bolts used in tank. Repaired. Flushed the toilet 3 times, works, tank not leaking..all seems good. Fast forward now to 4:00amEST Thurs 6/29/23...Get up, use the restroom. Toilet room 3/4 way flooded! Shut the water off again, begin the clean-up a 2nd time. Did not hear from anyone so called back, advised soonest someone would be out today is 12:00 ish due to a department meeting. So here we sit after paying OVER $1,000. for routine maintenance and faucet replacement with a bathroom we are unable to use, no call from anyone in management and no idea when someone will show up. I'm not sure how Frank Gay can be ok with this. It's horrible and expensive. I highly recommend finding someone else. We now will be down 2 full days for something that should have taken at BEST 2 hours. HORRIBLE!

Joelle S.

My AC was leaking (although working fine) so I called Frank Gay. A young guy came who said he'd never seen a unit like ours before (I live in a big condo complex downtown) and claimed the whole thing needed to be replaced. Hours after he left we realized the AC stopped working and there were some bolts he never put back on. We called Frank Gay back and they sent an emergency technician out late that night. He discovered the first technician had left the breaker off in the closet. He said our unit didn't need to be replaced. Luckily they refunded me for the services. We called Seasonal Air per the recommendation of my property manager and they knew exactly what was wrong, fixed it immediately, and confirmed we don't need to replace it. Call Seasonal Air instead!

Eli R.

Refuses price estimates . I asked them and they refused. Why they refuse a price list or estimates is shady

Sean B.

STAY AWAY from FRANK GAY!! I have used this company more than once though the years and each time I have paid an exorbitant amount of $$ for extremely easy services. I will NEVER use them again for anything. Our last service call simply to add a/c coolant to a system that is barely 2 years old. Tech insisted there might be a leak so he checked for leaks and found none, nada. Ended up costing me a whopping $700 for a 10 minute service call. Utterly ridiculous!

Dale L.

I had a simple kitchen sink snake job the average in my area is $225 and they charged me $530. I thought I'd give them a try I own 10 rental houses over 25 years and the most I've paid was around $200, be were there twice the cost. I can honestly say I won't ever use them again.

Michael A.

Our kitchen sink only has one drain, which is connected to the garbage disposal. We were experiencing water backup issues that would only resolve when the disposal was running. I decided to disassemble the pipes myself and found no visible clogs. When the technician from Frank Gay arrived, he suggested that over time, grease and debris could accumulate in the pipes under the house and mentioned snaking them would resolve the issue. I expressed my doubt, mentioning that the house was only 5 years old, and there couldn't be enough buildup in the 1-inch pipes to cause such problems. I also emphasized that the garbage disposal only drained when turned on, indicating that the issue might be with the disposal itself. However, the technician quoted a price of $535 for snaking the pipes, which I complained about but ultimately agreed to since I couldn't do it myself due to the length of the pipes. During the snaking process and cleanup, the technical was overselling the snaking process, which ultimately didn't do anything to alleviate the problem. It was later determined that the disposal needed to be replaced. The technician then proposed an additional charge of $100 for the replacement. I was frustrated, considering the fact that their initial assessment was entirely wrong. I should have followed my instincts and purchased a $125 disposal from Home Depot and installed it myself. Eventually, the technician installed a new disposal and reduced the charge to $489, which I still consider an exorbitant amount for a problem I diagnosed, and then they left without attaching my dishwasher pipe to the disposal. I want to share my experience with others who may not be as knowledgeable in this field: Frank Gay WILL OVERCHARGE YOU for their services. I don't mind paying for a service, but to hire experts in this field and you're expecting them to diagnose the problem first, and they're not able to do it, and then I'm overcharged is unacceptable. If someone from Frank Gay wants to discuss this, please provide me a Name and a direct number to discuss further. Don't leave a message to call us, and then I'm stuck in your phone tree on hold for 45 minutes - that's not attending to the problem. UPDATE: 5/24 - Frank Gay's representative called me today, and we discussed what happened with their services. I reiterated that the technician was doing his job, but disagreed with their service fees, so they offered to refund $100 within 15 days of signing an official document and updating my post, which I'm doing. I appreciate them following up and trying to make things right.

DéAnne M.

They overcharge way too much. I told them no after they quoted me $700 to unclog a toilet. No thanks. I had to pay $39 for nothing. Rip off.

Jose C.

Used this company 2x, Should've learned from the first time. Had an issue with my Water heater. Unit was installed 2018, I was told by the tech thay they couldn't do maintenance on the unit and it will have to be replaced. Anything over 4 years, they won't do an maintenance. So I was given 2 quotes. Both very expensive. For me to buy unit and they replace and do work and other for them to bring their own and install. I decided to call another company. Issue was a faulty wire going into unit. This is why a small maintenance check won't hurt... sorry but definitely saved a little less then $2k. Never again...

R C.

Would be a zero review if that was possible, this company took advantage of my Mother. Will not finish repair with out all money owed. First she had to replace water heater charged $2200 if we got our own water heater. Secondly that wasn't even the reason there is a water leak. Charged an additional 7800( first half of amount) busted opened concrete block in wall and concrete floor both areas are small 1'by 2' . After inspection call repeatedly to have wall and floor repaired 6 weeks later received an email stating to fix holes it would be an additional $948, we had to move washer and dryer back first time we use water is leaking from same spot, called Frank Gay company they stated they couldn't even send someone to look at it without additional $7800, yes that's a total so far over 17,000, and yes I think they are taking advantage of my elderly Mother

Camille S.

My toilet and bathtub started backing up on a Sunday night at 9pm. I called Frank Gay Services and they picked up immediately and scheduled an appointment for me the next day. The technician Keith was there at 8:30 AM and stayed for most of the day, ensuring that the clog was fixed before he left. There was more work than what I imagined, however Keith was professional, friendly, courteous, and extremely efficient. He had to dig up the front yard and when it was done, there was no evidence of any kind. I will recommend Frank Gay Services to everyone I meet.