Frank Gay Services

Natalie W.

If you decide to use their plumbing services ask for Curtis. He is a hard worker and gets the job done. He's the only reason I gave two stars. Customer service was not acceptable and getting an estimate for a job proved to be a nightmare. Thankfully Curtis came out, quoted a fair weekend price, and fixed our clogged drain on a Saturday morning after another plumber from their company did not come and quoted a different price. After many phone calls and talking to the manager, we were offered a discount for the job, and were satisfied with the job Curtis performed. He had to snake the drain from our roof to unclog it. Unfortunately, we had water damage in our kitchen overnight because the first plumber did not want to come out at 5:30 to fix the issue. He said if we waited till Saturday 8-12:00 the price is cheaper because it's considered regular working hours. He said he'd be at our house around 9am to unclog it. He did not show up. Frank Gay had Curtis call us and we agreed for him to come. He was there at 12:30 and stayed till around 2:00 working on the clog. The other plumber in their company ruined our impression of the company and has put a negative view of their services. He should not be employed by Frank Gay. Thankfully, young Curtis was able to mend fences and do the work promised. Had we not pushed and called many many times, we would NOT have had a good outcome. So, be wary, if you do call on them, make sure you know who is answering the call. Some of their employees are not trustworthy. Buyer beware.

Chris O.

I recently had Frank Gay Services replace the main electrical service panel on the side of my house. The customer service I received from the office was absolutely terrible. Brian, the electrical manager was very rude and dismissive. He made me feel as if I was bothering him with my questions. Secondly, the estimate I received for the work did not reflect on the final invoice I was given. There were additional charges that were not disclosed to me that showed up on the final bill. The only reason why I'm giving this review two stars instead of one is because the service technician, Steven Garcia, was absolutely great. He was very friendly, thorough, and knowledgeable. I was very impressed with his workmanship - he was so detailed that he put a level on the new service panel to make sure it was hung straight.

Dawn T.

We had plumbing problems in 2 bathrooms. Francisco and David came out and evaluated our situation. Francisco does not give up. I had seen him encounter so many obstacles with our 30 year old outdated plumbing but he never gave up. Not only are both bathrooms fixed with new fixtures but they left my bathrooms totally clean!!! I mean it. When was the last time you had excellent service, pleasant plumbers, and fair pricing all in one. Again I must say, my experiences with Frank Gay were not always this way. However lately with my air conditioning and now my plumbing, I am so impressed by the new Frank Gay Services. Francisco and David, I didn't have your last names but I believe anyone who is lucky enough to get you for their plumbing needs will be very happy. Thank you both so very much!!

Allyssa T.

Called to get electrical work done and a quote for another project. They sent someone within that hour! His name was Lucius and he was very nice and explained everything in detail. He did great work.

Gayle S.

Our experiences with Dave and Skip, the principals on our bathroom(s) remodeling was above par, work was taken over from another contractor and the balance of the job was beautifully finished. All plumbing jobs have been handled beautifully and when asked by friends we always recommend this company, again repairs have been done flawlessly. We contracted through them for our exterior house painting, again, excellent, workers pleasant and efficient. My highest recommendation!

Michelle R.

We were experiencing a lot of electrical issues in our home and, to be perfectly honest, I was dreading the call because I knew this wasn't going to be cheap. Frank Gay services dispatched Saul to our residence. Although at first glance he may appear a little rough, he is extremely professional and very qualified to do the work. He spent 3 1/2 hours at our home, assessing every issue, and would not quit until he found a remedy. He offered us options and educated us through the entire process. If you call for electrical services, ask for Saul!

Bari H.

Negative stars! Such a very dishonest company, they more than tripled the price of all materials they brought at home depot! I actually saw the receipt the plumber accidentally left laying on my counter top. Then I went to Frank gay's office to dispute my invoice and witnessed frank gay, the owner speaking very horribly to what I assume is his receptionist at front desk and then cursing at a man cleaning the """"atrium"""", if you could call it that, was in horrendous condition. The President Frank gay is is not a nice man and definitely does not respect his employees. I'll NEVER recommend or use his company again

Mike B.

Ron Flowers did an excellent job repairing my outside hose bib. He knew exactly what had to be done and completed the job in less than two hours. He was pleasant to work with and very informative about each step of the repair. I would not hesitate to have him handle any future plumbing needs. Ron advised me before beginning that the job could cost $369.00-but maybe less. I was told by the office that the charge for the service call was $169 to come out. Then there was to be a $99 per hour, but the $169 would be applied to the hourly charge. After the two hour job the bill was still $369.00 less 10% for senior citizen. I am pleased with the response time and the quality of the service but the office needs to be more clear and accurate about the charges. No problem with Ron. He was exceptional.

Beatrice M.

What do you think of paying almost $1,000.00 for installing a water heater under warranty. when I complained to tech he called the office and they offered me a senior discount, why didn't you do this before handing me the complete invoice?? Later in the evening of the installation a woman called from your office and I was told that the general manager and owner would give me a call. Didn't happen, I called and spoke to Paul and he said I have to have the invoice in front of me to discuss (hello the tech called you about the invoice), let me get the invoice and I will call you right back. I signed the invoice under protest and now seeing that you do not want to call back I am going to the Better Business Bureau, Channel 6 and Consumer Fraud Department for Orange County and see if I can straight this invoice out with their help.

Elizabeth F.

Liars. All I have to say. They came out, barely looked at my leak and then said I needed all new pipes for $2,000. I called the manager complained and they sent a second tech out. He damaged a pipe by smashing it with a shovel and fixed it. I called another larger company who fixed it, were amazingly helpful and charged me $200 and said my pipes in the rest of my house were fine. LIARS!