Frank Gay Services

Kim D.

There is no communication between the techs. I had mgr come and write up a job without ever looking at area and then when tech came to do work was told they had to do it a different way and expected me to pay an additional $700. Got a service contract only to find out most of it doesn't apply to us because we have more than one unit. Absolutely horrible.

Tiffany J.

We just got off the phone with a technician and he laughed at our request. We asked about purchasing a part that we knew we needed but he said they would only do a full service call including a diagnostic. We are fine with paying the fee but not the unnecessary things for a part. They are out for your money. 11/21/17 My previous post was over a year ago and someone from Frank Gay just decided to comment that this is a fake post. I swear to it's not. I post nothing but 5 stars for companies because I love to promote small businesses and great customer service. However, we were treated very poorly, which is why I chose to give them 1 star. Instead of contacting me the gentleman posted here saying this is fake. If he would have spoke with me or messaged me and apologized I would have been more than happy to delete it. This continues to support my opinion with them having poor customer service.

Joelle S.

My AC was leaking (although working fine) so I called Frank Gay. A young guy came who said he'd never seen a unit like ours before (I live in a big condo complex downtown) and claimed the whole thing needed to be replaced. Hours after he left we realized the AC stopped working and there were some bolts he never put back on. We called Frank Gay back and they sent an emergency technician out late that night. He discovered the first technician had left the breaker off in the closet. He said our unit didn't need to be replaced. Luckily they refunded me for the services. We called Seasonal Air per the recommendation of my property manager and they knew exactly what was wrong, fixed it immediately, and confirmed we don't need to replace it. Call Seasonal Air instead!

Chris H.

Mr. Walter from Frank Gay promptly showed up when we needed an emergency electrician tech. after a lightning strike to fix a couple outlets. Another random technician also showed up from another company late after he had started working, which was a miscommunication; however, Walter looked out for my Grandmother when the other guy got his feathers ruffled and set him packing. Not only did he get the job done quickly, his demeanor and professionalism was most appreciated and welcome in our dire time of need of service. Thank You Frank Gay Services!

Tim B.

Needed some work done to install a washer and dryer in a detached garage and they did an excellent job!

Avi B.

Stay away unless you want terrible service and high pressure sales tactics. I called them because an AC stopped working. They arrived on time, but then told me there's a slow coolant leak and they would *not* top off the coolant to get it working again - I'd have to wait multiple days without AC for an expensive replacement part. But the tech said the unit was so bad it should be replaced and pulled out a book with options ranging from $11k to $21k. I called a local HVAC company, they topped off the refrigerant to get it running right away and charged me a reasonable price for the replacement part. They said the AC did not need to be replaced at all and Frank Gay was just trying to hustle me. STAY AWAY FROM FRANK GAY SERVICES.

Jesus P.

Unprofessional. They refuse to provide any pricing or rates without paying them to come out. My landlord used the to do a typical hydrojet cleaning of a clog through the clean out outside the house. They charged over $1,200 for a $300 job!

Ernesto M.

STRONGLY NOT recommended. They quoted $1,443 for a job that a Lowe's certified professional charged me $299 for. They state on their website """"Best prices""""and """"Competitive Prices"""". This is the definition of fraud, since I paid a $39 assessment fee for a competitive price and they did not deliver. They state """"100% satisfaction guarantee"""", """"your satisfaction is our guarantee"""", """"unmatched customer service"""". This is another lie. After they confirmed that their quote didn't have errors, they did not reply to my email or returned multiple voicemails where I requested a call from a manager to get a refund for not delivering on what they advertise. When I told their tech that the price seemed excessive and asked for a breakdown, he made a bad joke saying that I would have to pay for a consulting fee. He also declined to give me a breakdown until I paid. The attached pictures are proof of the bad service I received. I politely asked for a refund since they did not deliver and was ignored. 7/25 update: Customer service contacted me the day after I posted this review and offered a refund in exchange for an updated review or removing the review. Jackie was very nice and it took approximately 17 days for the refund to be processed and 40+ days after I was originally charged. While I appreciate the customer service Jackie provided after I posted the review, it is unfortunate that I did not get a response on multiple attempts to contact them via phone call, voicemail, and email until I wrote the review. The website continues to incorrectly state that they have the best prices or competitive prices.

VirtuosoDave ..

Tech. was awesome! Knowledgeable, friendly and explained everything necessary to resolve issue. However, Frank Gay Services is WWWWAY overpriced. Talk about sticking it to the man. My tech. didn't even spend more than $15 in parts, repair to less than 45 minutes (most was glue drying time) and was charged over $500. That's after my Tech adjusted original quote of $750+ He gave me a """"break"""" because he thought original fix was going to take longer. RIPOFF!!!

Justin F.

The technician was great, the repair was fine, but man do they rake you over the coals on fixed labor costs. So bad I can't recommend them to anyone. The hourly rate came out to be more expensive than attorneys. After speaking with service manager, the response was they have to include the business operation costs into it. Well duh, but that doesn't explain 3 times the cost of other people. Chalking this one up to a lesson learned.