Frank Gay

Warren G.

Beware!!! They came to diagnose electrical problem and told me $4000 to fix. Refused thought they were scamming me. Got second opinion and was charged 400 and problem solved. Beware!!!

William B.

Shady employees, Kristopher Castellano charged me 260.00 for a ac repair. I paid and he said he made the repair.. he did not. I tried to call and let them know nothing has been repaired. Apparently they have no record of me paying for any repairs.... So where did the money go ? Now they want 1000.00 for the same repair I already paid them. Buyer beware they are scam artist. And the """" customer service"""" won't listen to your issues even if it's about a employee accepting payment and not reporting it to the company. I should have known when he told me to leave the cash under the rug. But I thought that they were a big reputable company. I was wrong.

Paula F.

They are flat out horrible. Their tech caused over $15,000 worth of damage to my ac system, and they are refusing to pay for the damage. It wasn't an accident. I invited them in for an estimate to move my system out of the attic. Their tech went up into my attic, opened the air handler and proceeded to poke two holes in the coils. For good measure, he stomped on my brand new ductwork. I am hobbled with a bad knee and can't get up the ladder right now. I cannot believe anyone would do this.

Frances P.

Although the technician was professional and polite I believe $298.00 for 15 mins. from start to finish to loosen a gear from a garbage disposal with an """"L"""" wrench is a bit expensive a charge. I was told that is the scheduled customary cost. I still think it's too much.

Reynaldo C.

Requested a service for a clogged toilet and they quoted triple of the price I usually, pay then they asked how much would you like to pay ? Like buying a car. Won't recommend and never calling them again poor of the people who falls in their hands

Doug K.

Came out very quickly for our A/C issue. Said it was the evaporator coil that was bad. $3300.00 repair did it the next day.....about $1500.00 more than quoted from others but that's ok I need it done ASAP. 2 days later A/C not working properly, called they came right out and said it's the motor, ok $850.00 or you can replace the whole system because it's 15 years old and other parts are soon to break down. I just paid $3300.00 for a service and replacement THAT WASN'T THE PROBLEM. So I agreed to replace the whole system for about $6,000.00 more than quoted by other in the tune of $14,899.00 for a 2000 sq foot home, figured they could get the job done quickly and they did . The workmanship was ok, except they never put in a filter on the new system. I called 3 TIMES to get someone out to just install a simple filter......something I ended up having to do myself but after paying a PREMIUM price I should get a filter........nothing but a complete run around. After 4 days someone came by with the filter! Thanks! However when they inspected the filter that I installed they left the access door half open as I noticed later that evening when I got home. The sales person also made verbal promises that never materialized very dishonest person. Definitely NOT worth the ridiculous prices they charge...SUPER EXPENSIVE!!!! PLEASE GET OTHER QUOTES!!!! You will SAVE THOUSANDS!!!!

Peg L.

I need to have a garbage disposal replaced. The cost to have it replaced was $608.00. When I questions the price they gave me 20% off still costing $547.00. The average cost for a disposal is about $150. If they charged around $300 I'd would of be satisfy. Their commercial is for the birds. No wonder they have such a lower review. The technician Mario was nice.

Michelle D.

We spent $25k in an AC unit from Frank Gay in November 2023. In May, when temperatures started to rise, our AC flooded the bathroom and laundry. Turns out the sensor that detects excess water was faulty. The tech that came told us that the $1,500 electric filter we purchased with the AC was not working. In fact, it was never functional SINCE INSTALLED. He said he needed to order a part to come back and fix it. We are still waiting for him. It's now almost September and my filter has not been fixed - so I'm going have to call someone else to come fix it - and getting ready to spend more money to fix the damage to my bathroom floor. I'm cancelling my service subscription and going somewhere else. Don't expect much response from anyone. They just take your message and it seems to go nowhere after you hang up. Spoke once or twice with Abraham (supposedly a manager) and no follow up whatsoever. Good luck getting a hold of him or anyone that can solve anything for you after they leave your house.

Randy J.

I hired Frank Gay to install a new AC unit in my condo, but the experience was disastrous. One of their employees stood on my water heater while attempting to weld the new unit, inadvertently triggering the sprinklers and flooding my apartment and the four units below. Although Frank Gay's customer service promptly advised me not to file a claim, assuring me they would handle all repairs since they were insured, it has been nearly three months, and the work is still incomplete. The repair work completed was of very poor quality, and now Frank Gay is refusing to finish the necessary repairs or reimburse me for my expenses. I would strongly advise against using their services and regret ever trusting them with my repairs.

Reynaldo A.

DO NOT Use This Company !!!!!!!!!do your research on pricing . they take advantage of the elderly . $7000 charge on hydrojet drain cleaning Average cost is $600-1300 for average home.. . and the drains were not cleaned also charge for ptrap repalcement . but didn't replace .. YOU have been warned!!!!!!