Franconia Plumbing

Lydia D.

I am in the process of selling my home and I found a small leak under the kitchen sink. I have used many of the popular plumbing companies over the years (the ones that do a lot of advertising) but I found Franconia Plumbing on yelp and thought I would give them a chance since they didn't have many reviews but the ones that were there were all great.
I can now add my 5 star review to the others and encourage anyone in need a good, conscientious, proficient, professional plumber to call this company. From the time I placed the call, the woman who scheduled my appointment was pleasant and professional. She called me before the appointment as promised and the plumber arrived on time. He found the problem right away and even though it was much more complicated than I initially thought, he made sure to address all the problems, did a complete quality inspection to make sure there would be no further problems and thoroughly cleaned up when he was done. However, what really shocked me was the price when he was done. The price was far less than I would have expected to pay and certainly much less than any of the big plumbing companies I have used in the past have ever charged for anything, no matter how minor. If you want a great plumbing company who will be fair and honest in their dealings, this is the company for you!

Pierre C.

Worse Plumbing place ever. The guy came spent 2 hours he could not figure out what the problem is and we still had to pay. Stay away from these people. I had to call another plumber who charge almost $700 and was able to fix the problem quickly.

Susan M.

Very disappointed with Franconia Plumbing. Was referred to this company by my home warranty. Was told immediately upon arrival that he would have to call my home warranty because it would not be covered. NO SERVICE WAS PROVIDED. I was then told I was still expected to pay $60. I asked why since no services were provided. He tried to say this was what my home warranty required. I contacted my warranty company and was told this is Franconia Plumbings policy. I have never had to pay for services not provided. I have had a home warranty for over 10 years and never paid for services not provided. Is Franconia Plumbing really that desperate that they need to charge for No Service. I will make sure I am never referred to this company again.

Sue D.

They don't answer the phone. They don't respond to messages. I really don't know what quality of work they do, because they couldn't come to my house in a timely manner. People can't wait 3-5 days for a plumber!

LeShandra C.

I had sump pump issues and the plumbers at CroppMetcalfe actually tried to convince me I needed to pay $786 for their consultation and to replace the entire system. Thankfully I remembered I had appliance warranty. I called the them instead and they connected me with Franconia Plumming. Who came out and showed us what was wrong and they fixed it immediately, free of charge. What was wrong? The black float was in the wrong position...the plumber simply moved it to the proper placement.

Also, the technical knowledge, patience and customer service of the woman I worked with to schedule my appointment was out of this world. She called a few times to get more info and troubleshoot some things prior to my appointment.

Since we didn't know what the issue was, maybe the two CroppMetcalfe plumbers didn't know either. Makes you wonder why they were there for a sump pump call at all...Oh and that Cropp visit costed me $86.95 to almost be ripped off. Thank you Franconia for being honest and extremely helpful.

Rebecca F.

I cannot recommend this business enough! I have used them personally for my home as well as for my business. They are professional, helpful and go above and beyond to fix all of your plumbing needs. I have been more than pleased with both the service and the prices. They are an honest, trustworthy business. Give them a try for your next plumbing need, you won't be dissapointed!

KD T.

Franconia has helped me fix a leak that was going on for over 1 week. I first used another company thorugh my home warranty- they came out- saw the leak coming out of the drywall ceiling- went upstairs- saw there was condensation ont he AC unit- said it was an AC problem- collected deductible and left. Didn't even cut into my drywall! I called AC guy out- paid $$- told it was not AC problem- plumbing problem.
Called home warranty company again begging for another conpany to come out- I did not want to use the first company that totally failed. Then I spoke to Sandra from Franconia. She does have an accent which may be hard ot understand- and I was so frustrated with the events up to date I thought I was going to flip out- but Sandra was so nice and really tried to meet my scheduling needs. She is fantastic.
Plumber came out 2 days later... very nice guy with a good attitude. He looked into the ceiling (I cut the hole myself to let air through in fear of mold)- checked out the AC unit area- and said it was the condensor drain and that it needed to be snaked. He said it was not covered by the warranty- but I didn't care at that point- I just wanted it fixed! I said do whatever needs to be done- I'll pay with a credit card. He snaked it and left- saying the issue was fixed! Fingers are crossed... but that there is a real plumber folks!

Natalia S.

My sump pump was acting up. Sandra, the office manager was very prompt and polite. First she gave me a couple of things I could try and when the issue happened again, she got a tech scheduled for a visit the next day. Chris was fantastic! He answered many of my questions including why plumbers are so expensive. You read these reviews and people seem to be paying more than seems reasonable. Franconia Plumbing is not going to rip you off because they are not commission driven and they will do their best to provide you with an estimate over the phone to begin with. Because my sump pump was at least 10 years old, we decided that it was best to replace it. Chris didn't take any money for the diagnostic visit and instead I paid for the job when the replacement was made. Same great reliable sump pump, made in the USA. Who am I calling next time I need a plumber? Without a doubt, Franconia Plumbing.

Carolyn W.

We had a leak in a galvanized pipe that was in a very difficult/tight location (surrounded by water pipes, electrical wires, joists). The plumber from Franconia Plumbing made this difficult job look easy. He cut the pipe in two locations and put on a new fitting. It looks really good, very neat (I was surprised) and most importantly, we can use our upstairs bathroom sink again. The plumber was courteous, informative, and cleaned up thoroughly after he was finished with the job. We are going to have Franconia Plumbing come back out to do some other plumbing work because we were so impressed. Finally, we have a plumber we can depend on.

Tessa R.

I was assigned Franconia Plumbing through my HMS home warranty. They were able to come out the next morning and fix the issues. Technician was timely and efficient. The second time we had to use our home warranty just one month later for another pipe issue, I requested them again and once again they were timely in making and appt and showed up on time and did good work. Would definitely use again, professional staff and easy to schedule they buck the stereotype of home warranty assigned professionals.