Franco Belli Plumbing & Heating & Sons

Silvia L.

We got help fixing our plumbing issue by Chris and Yohya. They were able to fix a mistake made by a previous handyman. They were fast, efficient, communicative and knowledgeable. Would recommend to anyone needing plumbing service.

Eric Z.

I hired Franco Belli Plumbing to perform several plumbing tasks in my house. I found their customer service to be very responsive. I had 2 experienced, clean and professional plumbers at my door on time only 24 hours after I requested them. They were able to fix my toilet and stop it from continually running. In addition, they added a larger cast iron radiator in my family room. The room is now much warmer. The plumbers then had to order parts to replace the sump pump in my basement. They returned the next day and replaced the sump pump. It too is now working properly and I've had no further problems. All of their work was performed cleanly and within the allotted time. I won't hesitate to hire them again in the future. Do yourself a favor and give these guys a chance. I'm sure that you will satisfied and that they will exceed expectations.

David R.

I live in Brooklyn and have used Franco Belli Plumbing to fix plumbing in my co op apartment. Franco Belli Plumbing is always responsive and affordable. Thank you Franco Belli Plumbing.

Joey O.

This place has great reviews but horrible expierence. I call to make the appointment last week for today from 8am-12noon. Get up early today, waiting for the plumber to come to my home and 1230pm rolls around no plumber, I call the office, no apology after I explain to him the situation. He tells me he will call plumber to see what the hold up is. 45 mins later no call back. I call him the office again. No apology again, puts me on hold comes back and says I need to cancel with the actually plumber not the office. Meanwhile I made the appt with the office.. what??? I got angry telling him I wasted a whole morning waiting when I have a million things to do and you can't cancel the appt for me, his response, again no apology and says you made the appt with him I can't cancel it. He was cool as a cucumber, not a Care for how fucked up this all is. Wow all I got to say.
..................

In response to your response. Your office guy gave me no care in the world that I stood home from 8am- 1pm waiting for your plumber. No apology, no feeling bad. I felt dropped and not cared for. That's not customer service. I understand freak accidents happens like heading to the Hospital but the way it was handle (the customer service) is what I had the problem with. Then telling me I need to get a hold of the plumber myself to cancel because he put me hold and he tried to reach him and couldn't. And saying I need to cancel with plumber because I made the appt with him when really I made the appt with the office. I even told your office guy before I hung up on him that I will be writing a negative review on Yelp, why didn't he try to call me back and clear things up with me, make it right? No call back.

Fairren D.

Told me to call back in two weeks so I did. Big mistake! The guy over the phone would not let me speak and he was extremely rude. I couldn't even set up an appointment without giving my credit card information up first. I was just treated like they didn't care to help me and were so overwhelming popular that they didn't need my business. All I wanted was for someone to come check out my heater. It was just very disappointing.

Josh B.

FRAUDS-DISHONEST
I started to change the float system in my toilet tank got it all drained and old removed and hit an impasse. I called the company which forwarded me to a cell phone. I told him the issue, asked him a price. I had the equipment already (brand new float and flapper combo) has already taken the tank apart and old float and flapper our. He told me if I had the equipment it would be 175+tax. I agreed. He told me to call the front desk and give them my credit card. I did such and he sent over a worker.
The worker was respectful and neat and did a great job. But he told me he had to use his own equipment since he was responsible for the job. I told him to use mine or take mine since I just opened it and won't have use for it.
He completed the project. It worked and still works great.

Four days later I get a charge for 275+. I email/call and text him. He tells me to call the store for a reason and then calls me and said it's because they used their own equipment. It was a forced issue. I asked for a refund 100.00. I told him I would dispute the claim for 100.00 because I was willing to pay the agreed to cost not a billed one he made up. I NEVER SIGNED A RECEIPT FOR 275+.

NEVER DO BUSINESS WITH INDIVIDUALS LIKE THIS. Good riddance

Jenn B.

Manny and Frank did a great job helping remove an old radiator and cutting and sealing a floor pipe. They were easy to work with, and explained everything they were doing, on-time, and responsive. So glad I found them after another local plumber never showed to our appointment, and some others wouldn't give me a price estimate without charging me to come out. I'd recommend this company to anyone.

Vincent M.

As I sat in a hair salon waiting for my wife to be done I observed a plumber greet an employee with a courtesy not often seen. He was clean and unobtrusive as he did his job without intruding on customers. The respect and quality of work, especially professionalism, is what will prompt me to request Stratos for any needs that may arise in my houses.

Peter C.

We had an issue with our apartment where the hot water coming from the shower only lasted 5 minutes max! Serge and his helper came and diagnosed the issue and provided a detailed explanation on how everything works. He told us that we needed a new gas regulator on our hot water heater.

We had just bought the house last year, so he suggested that we get a new hot water heater (plus gas regulator) under warranty. Franco Belli Plumbing & Heating took care of everything for us! They called the hot water heater manufacturer and got us a new hot water heater under warranty then installed it in 3 hours! Everything works perfectly now! They charged us for 2 hours of diagnostic time and 3 hours for installation.

Great customer service! Definitely will use these guys again and again!

Thanks Manny and Serge!

Ed K.

I had a very mixed experience with these guys. Manny and his helpers seemed like nice enough guys initially. The TL;DR is that they wired the system incorrectly which resulted in a lot of wasted heat and potential damage/wear to a brand new boiler. Manny also wasn't shy about squeezing an exorbitant amount of money from us (far beyond his quote over the phone) and then taking a really aggressive tone with my wife when she rightfully expressed concern about the unexpected cost.

They came to the rescue over the Christmas holidays when my hot water heater sprang a leak. They installed the new hot water maker and connected all of the plumbing just fine. However, the electrician they sent (which they made me pay separately) didn't know what he was doing and wired the aquastat on the hot water maker (which is indirectly heated from the gas boiler) to fire up the boiler whenever it needed to make more hot water. The result was that every time someone would take a hot shower, the boiler would have to fire on full blast to circulate enough hot water to the hot water maker and everyone in the house would bake because the boiler would also make steam as a byproduct that overheated the house. The correct way to wire it would've been to wire the aquastat to turn on the pump to bring in the hot water from the boiler to the hot water maker. Something that wouldn't be rectified until more than a year later by a more knowledgeable plumber. But what really soured our experience with Manny was the way we were aggressively squeezed for a lot more money than was initially quoted. Anyhow, we finally have a plumber we can trust so we count ourselves fortunate.