Fox Service Company

Mike P.

Electrician never showed up on the scheduled date. No calls, no emails, radio silence. Thanks a lot, now I get to wait another 3 weeks to schedule a different company.

Vik M.

I called took out service contract. Appointment for 12-6 . At 5:15 I called to ask where was the tech. He was still in Austin. I cancelled due to traffic and being Friday he wouldn't have arrived until 6:30 or later. Reschedule for 8/12 following Monday. Called at 11:15 to be told I was not on the schedule then told I was. I could not get a straight answer about my morning scheduled visit. Asked for a manager repeatedly Told they were helping other people with problems. I couldn't even get the person to admit my time of appointment had been dropped again . They charged my card for the service contract and so far haven't provided service once when they said they would. Three hours later and no return call from a manager. When I called in I was told they'd have send another email to a manager. I asked them to cancel the service contract, they have to send an email to billing to request it. This has been horrible customer service. The people who field the calls talk in a circle over and over. I would not recommend this company to anyone .

Nancy P.

We were so hopeful Fox was going to be the answer to our problems! After a long slog with a problematic HVAC system, Fox came highly recommended and started out strong. However, the best test of the quality of any person or company is when the stress hits, and sadly Fox has failed under pressure. Despite our paying for the annual plan that gives you regular prevention check-ups, they missed a huge leak. This leak necessitated a new part; we are now going on 2 *months* waiting for this new part, and Fox shares none of our urgency in getting it. The result of this is that our house was ~30 degrees in February and now we are up at ~80 in March AND THEY WILL NOT CALL US BACK. Every time we call we get an answering service, no one will own anything, and the manager who is assigned to us now won't answer the phone or return messages or emails. Three days before the winter storm struck we were supposed to get a temporary fix with a Fox visit, and they no showed, then said they'd come and postponed, then shut down like everyone else and wouldn't even answer the phone. Between flaking us on for the winter storm, failing to prevent the leak, not caring how long it takes to get a part without which the whole system won't work, and apparently refusing to communicate, we are now stuck starting over with a totally new company from scratch. Cross your fingers we get this solved before it's really hot in Austin - and learn from our misery! AVOID!

Susan G.

Got a call back from wayland who was so helpful getting heat to our master bedroom during this record breaking cold weather
I'm very impressed that Fox service went the extra mile to provide this service to their customers. Highly recommend

Molly S.

We own a rental home and discovered - the night before we had a family arriving and in a terrifically bitter cold snap - that our heater wasn't working. Fox - and Eric D. - literally saved us (and the family - who were blissfully unaware that there was ever a problem!). We called around 2:00, and were grateful that Fox had an after hours appointment they could give us that evening (6:00). But about 30 minutes later we got a phone call from Eric saying that one of his earlier clients had cancelled, and would it be convenient for us if he came then. It was incredible - and he was incredible. Super friendly and knowledgeable - figured out the problem in no time at all and promptly fixed it. We couldn't have been more grateful and we couldn't have asked for better service. Thanks so much ya'll at Fox!!!

Jon H.

Problem was a bad 50 amp breaker. Scott quickly diagnosed and changed it in no time. Same day service was appreciated. Perhaps a little pricey but I live a ways from Austin. Will use them again. Scott was professional, courteous, and very knowledgeable.

Vicky C.

My 20 year old HVAC unit has been crippling along since last summer. After a couple of freon recharges and band-aids to keep it moving, I decided to bite the bullet and replace it. I did my homework and had about 5 bids to replace both the inside and outside unit.

Matthew came to my house and talked to me about my options for replacement. He was prompt, professional, responsive, informative and genuine. Matthew explained everything in a way I could understand. I didn't decide to go with Fox right away. He checked in on me without pressuring me to go with their company. I can't say enough good things about his service.

Installation day - Kelvin and Manny showed up on time. They were respectful (my install was in the midst of COVID-19), wore their masks, prompt and did an excellent job on the install. Lastly, I had spray insulation added to my attic. Glass and Angel were the installers. They too were prompt, professional, friendly and did a very nice job with the spray installation. Both crews seemed to be happy with their jobs and enjoy what they were doing. Matthew even sent a pizza for lunch to one of the crews and they were very grateful for that!

Overall my experience with Fox was EXCELLENT! They were not the least expensive of the bids but their price was competitive. I love that they handled the Lennox rebates (which I waited to do this review until I received it) and also took care of the COA rebate process. I felt they did an honest job with professional from start to finish. This was a big home investment for me so I wanted to make sure I went for quality and not for some fly by night company that might not last the 10 years to follow through with the warranty work. In this case, I feel I got what I paid for and I am extremely satisfied and grateful for their service!

J W.

It took a couple of days, and several visits, but the problem was properly diagnosed, and resolved.

Kendel C (manager) was awesome helping with communication. He was JohnnyOnTheSpot!

Richard (Tech) was knowledgeable, polite and experienced.

The job was called on several times because we had electrical and ac issues. But better to be over scheduled than not at all. The invoicing was a bit confusing because at one point we thought there was a cancellation of one part of the job. Richard called and explained it thoroughly and then we were ok.

The communication between the techs and the home office and the customer needs to be a little better so that the customers are in the loop incase something goes wrong, but the overall system works ok.

Good job FOX.

Dolores G.

Good work (Electrical) but very expensive. Highly recommend you shop around and get multiple bids. Lots of good companies out there. I'm wondering if their technicians are on commission or somehow rewarded for up-selling/overcharging.

Edie G.

We had our outside water spicket crack at the seam because we were trying to remove our hose. The soft copper and us messing with it caused the crack. They sent Shawn to fix it and he was awesome! My mother has cognitive issues and likes to talk to people, so she talked his ear off and he never complained and never got snippy with her. He was a great sport and did a beautiful job!
We've had a few of their plumbers come out and they are all respectful, kind and all around awesome people! We highly recommend Fox for any plumbing issue!