Fox Heating Service

Sharon L.

Horrible company to deal with. Had them in 2015 when we put the addition on to our house. Owner came out in Sept and said yes no problem to the job. December he still had not come back or answered our repeated calls. I finally went to his office where he looked at me and said "" your annoying me get out of my office "" Sure did leave and got a new company. Too bad too because the oil delivery guy was great. Then he calls me in Aug and says you have not had your furnace cleaned yet ...... you can imagine what I said to him.

Steve C.

Great service. I have just renewed my service contract with Fox, and the burner service was performed today. The technician was thorough, professional and friendly. After the service was performed, he went over what work was done, as well as telling me anout the overall performance and condition of my system.
This was my 3rd experience with Fox, and all have been excellent.

Josh M.

I am a person who is naturally skeptical and does a lot of research on both the product and the service company. Just before a major holiday, I went to the basement to find water all over the floor coming from my boiler (36 years old). I called the oil company who we contract service with and they came out and said they couldn't do anything to stop it. This began our hunt for a new furnace.

We had 3 companies come out to give us various quotes on a variety of products, one being something we had never heard of (System 2000). The seller of this unit (someone other than Fox) boasted about it's capabilities in saving money. Given this was a sales person, I was naturally skeptical and my wife was convinced he was just trying to sell us an expensive piece of junk.

This set us off on research on what this thing was. I stumbled upon Fox Heating while researching other installers and called and was put through to the owner, Mark Fox. I started the conversation saying we intended to hire another company, but were hoping for some honest information on this system. He spent a while on the call, and as my wife wasn't with me, agreed to take a second call from my wife to answer her questions. Shortly after the conversation with my wife, she contacted me and said she was comfortable with the product. I felt that I should give Mark a chance, and contacted him to invite him over to look our situation. I checked out YELP and saw the 4 ratings, but as stated before, as said, I am a skeptical person and generally feel that people are more likely to post negative rating than positive ones. I know a few people in the industry (commercial installers, that's why we didn't work with them) and began to call around receiving all very positive feedback from these individuals about Mark and Fox Heating. We contacted one of the companies we received a quote from to let them know we were not using them. They asked who we were going with, and when we told him we were using Fox, he stated that he was happy to hear we chose someone who was going to take care of us.

Our furnace continued to leak and given the need to finance, we had to let this process play out. Mark sent over one of his service people who spent 5 hours on a Saturday working to stem the leak, which he was able to do. We were never charged for this service.

His installers showed up as scheduled. They were friendly, didn't seem to mind that I kept looking over their shoulders, and continuously let me know their progress. When completed, they took me through how the furnace operates and answered all our questions. Fox guaranteed their work and the furnace for 3 years (full parts and labor covered as well as yearly maintenance), which was 2 years more than the other seller of the System 2000. (System 2000 has a limited lifetime warranty)

So far my wife and I have been very impressed. I will look to update this review periodically regarding the operation of the System 2000 and any service needs from Fox.

Katie B.

Horrible customer service. Mark, the manager, is extremely unprofessional and condescending to customers. There was clearly a break in communication between customer and on-call technician during the recent frigid temperatures. When the 24-7 emergency line was contacted for support after a pipe burst causing loss of water and heat, I was told it was not an emergency and that the necessary supplies were not in the technicians truck. I was told that the temperatures were raising and my pipe could be repaired in the morning. When I contacted the manager to discus my contract and the incident I was informed that they do not offer 24-7 plumbing services despite offering plumbing on their website and brochure. Perhaps the technician should have mentioned this service was not available in the off hours rather than stating the necessary tools were not in his truck or perhaps mention that he was also not a plumber. The manager, Mark displayed the worst customer service I have ever experienced especially when he stated I never mentioned I didn't have heat to the technician. When I pleaded to him that I even questioned the technician how was a burst pipe resulting in loss of heat and water not an emergency. Mark recommended I talk directly to the technician. What exactly would that accomplish? Any decent manager would offer their apologies for the miscommunication and quickly reconcile the problem, not offer up their valued employee to the line of fire. It is disheartening as a once loyal customer to be treated poorly by such a poorly managed business. I will be taking my business elsewhere.

Greg A.

When I was building my house some years ago they came out to give me an estimate on a heating system. I gave them my blueprint s so they could do a heat loss calculation. They never got around to doing my estimate, when I called them back up Mark asked me who was doing my ac work,told him I'm not sure yet. He tells me if he doesn't get the ac job he won't do my heating job. I tell him I'll choose who I want to do my work,I won't be pressured into anything. I ask the receptionist to please mail my prints back,she says Mark told her no.
I drive all the the way up to stafford to confront Mark and tell him what an a hole he is and get my prints but he's to scared to come out of his office
Receptionist has me my prints and I leave
Seriously don't do business with this arrogant ass

Jane N.

Finally I can attempt to write a review after all these months. This past winter our furnace stopped running, was about 58 degrees in the house when we noticed. The system was only 12 years old and installed by Fox when we built our home in 2003. Our regular HVAC contractor could not get the part to the system so we had to call Fox for the repair call, much to our dismay.

The repairman came out, (he was very polite) and started evaluating the problem. Did I mention it was very cold this particular weekend? The repairman summons me down to the basement to inform me that his boss is pulling him off the job because ""someone in your house gave us a bad review on Yelp."" I asked if Mr. Fox was willing to give up the very high rate of OT we were paying for the call just to make his point. Of course, the repairman was caught in the middle. He packed up his tools and left. He, unlike his boss, was polite and professional. Too bad he was the one who had to give us the bad news. Mr. Fox couldn't even tell me personally.

Needless to say, I was shocked to think that Mr. Fox would be this vengeful. What if we had elderly individuals or infants in the home? It was disappointing.

The good news.....we went back to our regular HVAC contractor and he saved the day! Mr. Fox, you lost out.

Jeremy S.

I have never had better service on my oil burner!! I had my boiler cleaned last week while trying this company. The tech called and told me when he would be by, and they were very nice and asked if I had any issues or questions before they started. I watched what they were doing as I always do, they did more work than any company I have ever had and in a more timely manor. They did their best to clean off their boots even with all the snow and sand. They tested the burner cleaned it off so my boiler looked almost new. I saw that the man even used wax on the boiler! I have NEVER seen another company do that before. I had a few questions about what was being done, and the tech went over everything so I could understand and told me any other helpful information I may need in the future based on my questions. I learned a lot at this service. The tech went over all the test numbers and what they meant as well. At the time the tech told me I should get antifreeze in my boiler based on the fact I burn wood primarily. I didn't even know that was an option! I have had a lot of frozen pipes and the other companies never told me about antifreeze as an option, must have wanted to make the extra money every time it froze. I to my own peril did not listen to the recommendation. I had been having trouble with heat not working because of the cold, and it was -25 f with the wind chill on Friday not only did it freeze but I could see a few places where the pipes had split. I called Fox Heating at about 2:30 AM. Even though I could tell I woke the technician up out of bed he was still very helpful and courteous. About an hour later two techs showed up at my house. They thawed my pipes with a machine, fixed the splits, and the tech went over what temperatures I should keep my thermostat at when it gets cold (again) or to add antifreeze .I am setting up an appointment on Monday to have them add the antifreeze so I don't have to worry about my pipes. But I have never had a company go out of their way to make me feel like they actually cared about more than just getting in, out , and just doing enough... They went above and beyond both times to help me and answer any questions I had beyond my expectations. I would recommend Fox Heating as one of the best companies in their field!! I have read a couple reviews on this site both positive and negative. I am glad I read the good and the bad then formed my own opinion!!! If not I would still be paying for burst pipe calls and my boiler would look all dusty and drab and wouldn't be running as well as it should. I saw the changes he made and what it did to not only the efficiency of the boiler on his test tool, but he even went as far as to show me how it changed with the actual flame in the boiler. Don't listen to the negative posts, read them all and form your own opinion and give them a try!!! YOU WONT BE DISSAPOINTED!!

Troy W.

GREAT COMPANY!!!! I had them out yesterday due to having no heat. The tech that came to my house was very proffessional! He replaced a part and now the house is warm and comfy for my christmas get together. So happy with the service! I would recommend this company to all my friends and family!

Chanel L.

TERRIBLE COMPANY AND AWFUL CUSTOMER SERVICE!! Avoid them at all costs!

They came to clean and tune our furnace and were in and out within 20 minutes. They did not test the air flow or temperature (like they stated on the receipt). They completely sealed off the furnace vent pipe! We went downstairs to checkout the furnace right after they left and noticed that the vent was completely sealed shut. We called the office to make sure this was safe (because in the past, other companies told us to make sure it has good ventilation). The office staff was extremely rude and did not help to answer our question at all. They had the worker who worked on our furnace call back to justify why he sealed off the vent. We asked for a second opinion but the office staff refused to have another technician call us. The woman dismissed what we said and told us the owner would call us back that night. We waited a day and did not hear from the owner, so we called the office again. The woman claimed she never said the owner would call us and continued to refuse our request to have a different technician call us.

We ended up having to pay a second company to come out to make sure the furnace was safe. Like we suspected, it was NOT safe at all! They immediately took the seal off the vent and told us our furnace was overheating due to the lack of ventilation.

Don N.

Incompetent. Liars.

They did the HVAC and plumbing on our new house. Out of over 20 sub-contractors, they are the only ones with which we has problems and they were nothing but trouble. As just a few examples:

Drains are not properly vented and don't drain as they should.

They slopped black PVC pipe goop all over our basement floor, which will be there always.

We have a semi-finished attic and they ran piping in the easiest and least expensive way for them - right across the middle of the floor! That we made them change and run it around the edge of the room.

I visited the project unannounced one day and found one of our HVAC units (destined for the attic) in the living room with the vents kicked-damaged. Obviously, Mark's cracker-jack crew as they were off-loading the unit from the truck tried to kick it across the (plywood only then) living room floor. I told Mark not to install it and provide a new one, but when I came back later that day, the unit was installed and covered up with insulation. I know he used the same one, damaged by his workers. Imagine your car radiator with the fine fins mashed in by some jack-booted ape.

They installed the hot water heater right on the concrete and it has rusted out prematurely as a consequence. Admittedly, my specs did not include putting anything beneath it, but even the well company cared enough to put the holding tank up on blocks without being asked to do so and that tank is still like new.

Tonight I was investigating why one of the upper bedrooms was getting poor A/C air flow and found that the elbow to the leg off the main run was not screwed, riveted or attached in any way. It had been just laid on top. It was hidden beneath the wrap insulation (no doubt, same way as the damaged air handler).

They are a-holes and liars. Do not use or trust them...ever.