Four Winds Mechanical Heating & A C

Maria G.

BEWARE!!! BEWARE!!! HIRE ANYONE ELSE!!!

My home started to have a leak from under the tub area. We were unsure if it was a leak in the wall or under the tub. My warranty company hired Sun City Plumbing to do a leak detection. The technician first said a ""4 foot cracked tile"" to the warranty company. I told the warranty that we do not have a 4 foot tile, Joe @ Sun City changed it to ""cracked grout."" So we assumed they actually did the work, found the issue, and we fixed the tile... that didn't fix it. Instead the leak continued and came through the walls, into 4 rooms, destroyed my carpet (all while I kept telling my warranty company that it is NOT a tile issue).

I called Joe @ Sun City and asked him where the supposed crack was, he told me to email him photos and he'd ask his tech. I did. No reply. I waited... my floor was filling with water, the warranty company escalated the issue.. all while waiting on Joe.

Today, December 13, 2024, I called the warranty company disgusted with the issues... they said it cannot be covered since a ""tile issue"" is not under warranty. I told them it is not a tile issue, it's a leak! And that Sun City misdiagnosed it.

I called Joe at Sun City and asked him about the leak detection and how it was performed. He said, ""we turn on the faucet and look."" How can you tell if there's a leak from a pipe in the wall?!!! Under the tub?!!! In the ground?!! His quick money-grab job has caused me thousands and thousands in damage! Had he of done a proper leak detection back in Mid-November, we would not have all of this extensive damage!!! I AM LIVID!

I called a real plumbing company to come out and do a real leak detection, once they do we'll be able to get this leak FINALLY fixed! INSANITY!!!!

I WOULD NOT RECOMMEND THIS COMPANY TO MY GREATEST ENEMY!

S_K B.

We requested in March 2024 to have HVAC checked because in 2023 the cooling was problematic and we wanted everything fixed. The tech found one problem and fixed it for ~$1200 but ~2 months later the system had another problem. This new problem was because the original condensate drain line was too long and was bottoming out inside the water pump thereby: 1) causing the drain water to back upwards inside the drain line, 2) tripping an interlock that 3) prevented the HVAC coolant from cooling the cooling coils. So we had no cooling.

Sun City tech Malachi came out and immediately pinpointed the problem and trimmed the drain line ~ 1/2 inch and everything then worked fine.
Malachi mentioned this is a relatively common problem.

My issue with SunCity is that we asked for our HVAC to be FULLY examined and fixed but their examination stopped after they found the first problem rather than checking for other issues. We asked for a full check but this simple common problem did not even get looked at.

We asked for a full HVAC check and they overlooked one common problem that quickly caused us problems. I feel they should have noted this other problem during their first examination rather than having a wait and see approach at the customers expense.

Malachi was great and I'd give him 5 stars but Sun City performance for this HVAC examination is just a 1 star.

I paid the $225 emergency fee but think their HVAC exam work we originally paid for was (is) lacking. I'm posting in hopes that future customers do not experience such simple fix problems if and when future customers ask for their HVAC systems to be fully checked. Fully checked out means just that, not find 1st problem and stop checking.

Sun City HVAC examination should have been much better for us so 1 star.

Malachi was great and very informative so 5 stars to him.

I understand no one can see future problems but this problem should not have been missed if the tech was given better guidance on what a full HVAC checkout actually entails.

Gary S.

New Central A/C installed 4 years ago
I had a friend install a 20 foot pipe to remove the water dripping from the 3 foot hose they installed from the evaporator under my house while waiting on a call back from the Victor, the Air Conditioner supervisor regarding installing the above mention pipe.
My friend also noticed there was a HUGH gap with a lot of cold air coming out that should have been closed up when the new unit was installed 4 years ago. No wonder it's 10 degrees colder at my house then it is in Las Cruces.
Plumbing doesn't any better...I was charge $125.00 for an $8.00 part from Home Depot just because it was on the truck. (After complaining, I did get a partial refund.) But... that $125. part wasn't even the problem. The plumber miss diagnosed the problem.
Victor, No need to call me back
SUN CITY, WE ARE DONE WITH YOU!!!!

Jill F.

Sun City installed a new HVAC in our home. They had the best price and installed a Trane unit. Every employee was incredible! They were on time, skilled, respectful, and did an amazing job of cleaning up after themselves. I would absolutely recommend Sun City!