Four Star Plumbing & Air Conditioning

Myrna H.

I walked into my condo after being away for a month. Not only did I find my kitchen/living room paneling buckling, but a leak in my bathroom causing a huge mold problem. FSP came to my rescue. Not only did they find the leak, but did all the mold cleaning that was needed throughout my condo. I could not have asked for better customer service - from taking COVID precautions to taking care of all the issues that kept creeping up. It was a nightmare that I did not think would end. BUT the crews and Daryl Graham were fabulous, professional and courteous. Thanks to a great team that took care of my problems. They are the team to go to and will be the next one I call if needed.

Summer M.

Appointment made with office was easy to book, communicative & reliable as far as making / keeping a service appointment. Tech Justin B. was extremely thorough, communicating by phone multiple times due to me being an out-of-state owner including forwarding multiple pictures. Something simple as properly following access directions and numbers to call, though a small thing, isn't itself even guaranteed today by a lot of contractors. Not all HVAC companies are created equal - and reliable contractors in any trade are tough if not impossible to find today - even being able to talk to someone live is a tall order. Highly recommend Four Star based on this visit hitting all those bases.

Valerie M.

On Friday at approximately 4:30pm, my husband noticed we had no hot water. A quick look in the water heater closet revealed the trouble. Thank God we were home because this could have been bad. Being new to the area, and not knowing who to call, I called a friend for a referral. Her referral was too busy to help and gave me the referral for Four Star. It's not about 4:45pm and I call. A pleasant and cheerful female voice (Brianna, I think was her name) answers the phone, """"Four Start Plumbing and Air Conditioning, How can I make you smile today?"""" I replied, """"You could really make me smile if you can help me with this water heater."""" I proceeded to tell her the problem and she relayed the issue to her supervisor. He came on the line and asked a few questions and we texted him some photos of the unit and the problem. He said he'd send a technician right over. Then Garrett calls and says he's on his way! It's after 5 on a Friday and we were facing a weekend of no hot water and company was expected the next morning! So Garrett shows up quickly and makes sure the breaker is off and we're safe. After discussing our options, he locates the unit we'll need and promises to be back first thing in the morning. Long story short, he's back with help by 8:30am on Saturday morning and by 1:00pm, we have hot water from a brand new hot water heater. Everyone we encountered in our experience with Four Star was professional and helpful and we couldn't be more pleased with the level of service we received! Thank you!!!

Chris W.

John came on Wednesday to quote a new hvac system. Guys, Ryland, Trent, and John, were at house Thursday morning for install. They stayed until it was completed and cleaned up after themselves. Very professional and pleasant. I only use Four Star and will continue to do so. Great company! Rebecca S.

Kate L.

Took advantage of a bad situation! Arrived at Vacation home with Family at 9PM on Dec 28 to find a broken Main PVC pipe spraying water when I turned the water back on. We were desperate to get it fixed as we had our 3 older kids with us getting ready to celebrate the New Year in Myrtle Beach. We called 4 Star plumbing on a suggestion from our HOA. I knew it was a weekend, at night and close to a holiday, so I expected to be charged extra. On the phone they told me an extra 150$ due to an after hours call. One plumber showed up in about 30 minutes. The pipe was exposed - simple to get to, etc. Quoted me over 500$ to repair. He knew we were desperate to get water and had no other choice was my feeling. We paid the $, and it literally took him less than 10 minutes to repair (For 500$!). He did a good job, but I still feel 4 Star Plumbing way overcharged because they knew we had no other choice. Will be looking elsewhere for more integrity from a local business.

Amanda M.

Four Star has done a great deal of work for Eagle Crest Retirement community. Because of this my husband, who is the General Manager, recommended them when we seemed to have a condensation leak in our HVAC unit at home. Robbie was sent the same day and diagnosed blockage in the condensation pump. Even though he suggested replacing the pump, he cleaned the p trap and tubing and it started to function properly right away! He even showed me how to do it myself to hopefully prevent this same problem from reoccurring. He also took the time to assess the entire unit for any other potential issues. Robbie was very knowledgeable and saved us a considerable amount of money, for now at least.... but we know who to call when the need arises again! Lee R

Shannon R.

terrible company! rip you off at every turn! brian's is a liar. will lie straight to your face! in front of other people and then lie about it ! he is a complete and utter con man! and nobody at this company seems to care about him being such a jerk ! i have paid this company thousands of dollars over a 2 year span and yet they still ripped me off!! which all turned out to be over a .29 cent if pcv pipe!! unbelievable !!! jeep your distance and your miney frim these idiots

C S.

I made a service call for replacing water pressure relief valve for the water heater. The technician came in three hours to check for two minutes, then turned off the water heater and """"recommended """" us scheduling to replace whole tank which will be costed 3k in next week. When he's told that we couldn't decide it immediately, he fiercely left after charged us $190 after we bargained from$265 for his diagnosis. He refused to replace the relief valve for we tried to earn couple days to consider it . He left us without hot water, so we have to call another company , spent us another $165 to fix the relief valve finally. And we are glad scheduling tank replacement for May with them. But No Four Star! No More Four Star ! Snobby

Reesia V.

Quality and good price. On time and finished promptly. We had a slight problem and they sent a service man right out in the evening and took care of it. And in the end they had delicious cake delivered to our home. We have used them since we moved to S.C. 14 yrs ago. Highly recommend!

Geoffrey

Wonderful company. We rent condos in Myrtle beach for vacation rental. We don't live locally, so it is nice to know that if there is a problem with the air conditioner unit that Four Star is there in a couple of hours to fix the problem!! They are prompt, professional and reliable.