Four Seasons Plumbing

ken g.

These guys did a 15k job on my house about 8 months ago - essentially replaced two floors of terrible design and outfitted me with two large basins and ejectors along with the whole system. It was long and arduous work in bad conditions. Yesterday there was a malfunction due to equipment failure and they came in fixed everything and left without a hint of a charge. I say honorable work, Four Seasons. Well done. You deserve my five-star review.

Rob R.

I am extremely happy with Four Seasons Plumbing. Brandon was awesome - courteous, friendly, smart - and was extremely helpful in making a plan for my needs, providing me with multiple options. He knows what he is doing and works fast.

Four Seasons Plumbing is a premium plumbing company - they're not cheap, but you are getting what you pay for and costs, based on a fixed fee, are predictable. Some people may be willing to take a chance on a company that charges less, but who doesn't do the high quality work done by Four Seasons or stand behind their work like Four Seasons does. My home is too important to me to a chance.

Highly recommended.

Frank B.

Brandon G was prompt, efficient and very pleasant. Could not ask for a better experience.

Victor W.

Called on Tuesday to have my kitchen drain unclogged that was running slow. Was told they'd be here between 12 and 5 on Thursday. Was called a couple times telling me truck had broken down and technicians were backed up. Finally at 4:30 I was told they would be there in an hour. Told them that was too late and put me on tomorrow after 11:00. Said get to me as early as possible.
Received a call at 1:30 telling me technicians were on 1st call and they wouldn't be there till later this afternoon. Asked for approximate time and she said late. Said I'd call someone else.
Can't say enough bad thing about service.

Marcie R.

I can't say enough positive things about this company from their cheerful receptionist and polite knowledgable plumbers.
It's great they give you the price before they start the work. Their rates may be a bit higher but they guarantee their work.
A special thank you to Ryan for his help. I am in the middle of a gut and renovate. They have been to my home 5 or 6 times and each time done an outstanding job.

Richard K.

These guys were great. They came right out and fixed the problem with my water heater. I thought I was going to have to buy a new water heater so I was pretty happy to find out it was a fairly easy fix. Thanks a lot guys!

Bryan R.

Eric at Four Seasons provided excellent service, showed up in a beautiful truck, was friendly and did the job well. When I called dispatch to setup my appointment, they were courteous and had availability whenever I needed. So why the 1 star? My god the price, the cover up, ridiculous trip charge.

I asked the lady who answered the phone, what do you charge for a toilet install? She said, oh well it's different case by case. This was a lie. The truth was, she didn't want me to hang up on her when she gave me the price. Eric showed me his flat rate sheet - it was $520. Five hundred and Twenty dollars... to do a simple toilet replace, nothing fancy. If I hadn't needed it desperately done for family coming in town for the holidays, I would have told him to go home.

Also as someone else mentioned, there's a non refundable $29 trip charge - so even though I was lied to about the price not being set in stone over the phone, if I would have told Eric the flat rate price they did have was indeed too high, I would have still been charged $29, just for being lied to by his office. Guess what - that $29 also doesn't apply to your final ridiculous bill. So after being charged double what I should have for a toilet instal, I also got hit with the $29 trip charge on top of that, not to mention I live 3.8 miles from their office.

A toilet install should be $200-300. I've flipped a few houses in LA before I moved to Asheville. We had a couple wonderful plumbers. They could knock it out in an hour tops and it was usually in the low 200's. $521 is highway robbery and the bait and switch - its case by case to then hearing there's a flat rate - is almost criminal. Do yourself a favor and go with someone else.

Elvis P.

Too expensive and shoddy work especially for the price. To anyone looking for a plumbing service I suggest asking peers and relatives for someone with more experience and one that doesn't use desperation to price gouge its customers. Herein is my experience:

The service ""tech"" seemed inexperienced and had to call someone else several times to locate an expansion tank that I very clearly explained the location of. The ""problem"" they found was going to be billed in the multiple thousands of dollars if we ended up using them. I called another plumber to investigate and explain the issue. Upon hiring the other plumber (which ended up being 84% less costly) I found that the problem was a different issue that I fear Four Seasons would have been persuaded to bill me for the full amount regardless of what issue presented itself. There is no positive outcome I can think of this situation other than I now know to stay away from this company.

Aloha R.

From the moment Rachael answers the phone, you know there's something special here! Clear idea of the cost over the phone; depending on the urgency a prompt appointment set; clear about getting a call 15 or so minutes before they arrive; and what to expect from the vehicle, uniform and name of the technician who will be coming! And then Damion arrived here in Black Mtn. for the gas leak we had in the basement. Besides knowing what to do, he is a very interesting person as well. He's very personable, fun, has a nice smile and laugh. Did the leak get fixed? Yep! Had to replace a long piece of flex pipe. And we were charged the quoted price. Highly recommend Four Seasons!

Royce E.

A service provider that provides an outstanding level of service combined with a thorough level of technical expertise is a rarity. It has been our experience that Four Seasons Plumbing is just that type of provider.

As part of a toilet servicing call performed by plumber Matthew W. of 4 Seasons Plumbing, we asked him to evaluate our water heater. While there were no immediate issues, as the water heater was nearing the end of its stated useful life we asked him what Four Seasons Plumbing could offer as a replacement.

We certainly were pleased to learn that we could purchase a replacement water heater that conformed to the new U.S. Department Of Energy Regulations, that the replacement was comprehensive as it incorporated related valves and fittings and that it carried with it an extended term parts AND labor warranty along with annual servicing by Four Seasons Plumbing for the life of the warranty.

From the outset of our contact with Matthew W., we were impressed by his professionalism, thoroughness and evident expertise. Accordingly, we knew that we were receiving a premier level of outstanding service as a result of his efforts. Accordingly, we chose to purchase a replacement water heater from Four Seasons Plumbing and to request that he be the plumber assigned to perform the work.

We are currently evaluating options for the replacement of the toilets in our home. Given the expert service received from Matthew W., we immediately looked to the product and installation options from Four Seasons Plumbing.