Four Seasons Heating and Air Conditioning

Bill N.

Four Seasons sold me three years ago a heating/air-conditioning unit and I was told that I had to service the unit twice a year for the 5-year warranty to be valid.
Now the engine needs replacing and they say the warranty for labor and parts expired after one year.
Not was I only deceived by the warranty when the unit was sold, my neighbor paid $5000 less for the exact unit with another local outfit.

Scott G.

it has become very overpriced, expensive, and now with rude customer phone service! Used to be Plumber Advantage and they were amazing lower cost with top quality work, now it's bought by 4 seasons. I told them I needed a simple one peice toilet replaced and they said it's $85 dollars just for ANY plumbing estimate PLUS the cost of the job. My estimate to change one simple toliet was $500! I called yesterday 12/22/24 in the evening to get some pipe work done in the evening and I'm met with a snarky female with an attitude. I'm done, my family and I have spent many thousands over the years with with different houses. SavE YoUR monEy! you are paying very high end costs.

Linda G.

Absolute worst experience! My elderly parents called for service on Friday, 12/6. A technician came to their home, turned off their hot water and furnace, noting in the invoice they needed a replacement pipe ASAP. When my mom called back the next day, after not hearing from anyone as promised, she was told there was no record of her in their system (she already paid $85 for the first visit with a credit card) starting the entire process all over again. Another technician came out Saturday, 12/7, with a part that was the wrong size, they even asked my mom if she had measuring tape they could use. Someone else would need to come out, yet again. His note in the invoice stated that he called a higher up and was unable to get a hold of anyone and literally left it at that. I was on the line with my mom when she called customer service later that day. The customer service rep said there was nothing she could do and that someone would call my mom first thing the next morning. On Sunday, 12/8, after not hearing from anyone that morning (as promised) my mom called and spoke with a supervisor who told her their warehouse was closed and someone would call her Monday. I called the customer service manager, Angel, and explained the situation and how this has been a horrible customer experience from the very start. He was passive aggressive and undermined my feedback. He told me that this was due to ""human error"" and that the technicians were new and needed training. He said he would have an update for me within 1-2 hours. An hour later he emailed me the two invoices, from both visits with notes, and to call him with questions. I called him, he was rude and said that I called him back too soon...although this email said to call with questions. Several hours later at end of business day, he called to say that he exhausted all options and that someone would call me back the next day, but he could offer a $150 for that night - excluding the two nights prior. He again referenced how our experience will be used for training purposes. Told him to cancel the order as we were entering a THIRD night without hot water or heat for my elderly parents. He assured me mother would receive communication and a refund for the $85. I called a local competitor, quickly scheduled an appointment, they arrived at 8am sharp the very next morning, and resolved the issue within 2 HOURS. Consistent with the overall experience, no refund has been made nor attempt for any form of communication. We went with Four Seasons because we thought we would get professional service that was reliable and trustworthy, instead we got the never ending runaround for THREE DAYs and charged $85 in the process. The lack of professionalism and lack of expertise was shocking. How does a business operate like this during winter in the Chicagoland area?

Rich G.

I used this company to fix a furnace in my house, and I had nothing but disappointments. It happened on a freezing day on 12/12/2024(10 degree). A technician came out and ran a diagnosis. Without sharing the detailed outcome, he simply said that the motor needs to be replaced. He charged $1500 for replacement. It seemed too high and I asked for a better price. We agreed on $1170. He ordered a motor and left. The inside house was at 43 deg. The next day, the second tech came out and told me that it would need a new switch. He charged an additional $500. He also said that the old motor may work fine. I asked for a refund and he said he would. He ordered a new switch and left my family in a heatless freezing house. Disappointed there was no sense of urgency or compassion. Just usual business, leaving for the next appointment. Third guy came around 6pm and finally installed a new switch and put the old motor back. He left and took the new motor back with him. My house had heat back after 48 hours. I had the following unpleasant events. 1.The company showed no concern for leaving families in a freezing house, no sense of urgency.  2.price gouging. When the price of a motor was $250-300, the labor charge of $1250 for a 30 minute work seems too ridiculously high. The same thing goes to the switch replacement too.  A switch costs $25-30 but the company charges $450 for a 35 minute labor.  I was with technicians when they were installing them and that's how long it took them.  3.There is no set price for work in this company. Every job is negotiable. I am a retired senior person and some senior people don't negotiate well. It is an open checkbook for the company to charge.  4.I asked for a cost breakdown. However, I was told that it is the company policy of not providing a cost breakdown. No way for consumers to know what the charges are for. Totally lack of transparency.  5.The first guy spent 15 min trying to sell me a brand new furnace, which he should have focused on identifying the problem.  As a result, he made incorrect diagnosis and ordered the wrong part. Some shady contractors take advantage of senior citizens. I had nothing but a bad taste in my mouth with how the company handled my situation.  I truly hope that the company won't take advantage of people in needs.  Hopefully it will take comments seriously to improve its business practice and transparency.

Tim W.

Do not recommend this company

Can i leave zero stars? Only positive is they came right away.

All the bad:
- spent less than 20 minutes looking at my boiler to tell me i needed a new one for $16k. But don't worry they have promos that would knock it down to $12k. And they offer financing- what a great deal!!

- i asked him to send me the quote and information never received

- He wouldn't tell me exactly what was wrong with the unit, just that it was malfunctioning and couldn't be fixed

- he never checked my radiators, never bled the lines or even left the boiler room.

- after he left the problem we had with cold radiators got much worse and instead of only 2 not working, the entire house went cold and none of the radiators would work.

- i had another company come today to give a second opinion and he had it all working in perfect condition in an hour. He said SOMONE closed the valve and that's why it was malfunctioning.

Mala P.

I am extremely disappointed with Four Seasons and their Service, will not recommend them to anyone. Customer Service poor, does not provide proper receipts, wants payment before work is done. Made me wait for 4 hours, no info as to when tech would arrive despite text, tech is on way. CS agent rather rude, demanded they would not service unless someone was present. Charges were exorbitant. I have used them for almost a decade and recommended them for our Community Center, unfortunately very disappointed.

Kimberly C.

This company destroyed our home with faulty installation and repeated attempts to ""fix"" the problem.

First of all, they price gouged us on a new a/c unit. I couldn't believe the size of the unit they installed compared to the size of the last unit. Nothing about the size was discussed at the time of the sale. The sales tech made it seem like he was getting us a deal and even told me the warranty was transferrable to a buyer at the sale of my home, it was not.

The installation started more than six hours later than scheduled and lasted past 1 am on a school/work night. They could not get the attic air handler unit working properly at installation and had to order a part. That was delivered timely. The installation technician for the part arrived late and insisted when he got there it was about to rain and wouldn't be able to complete the work due to the rain even though the unit requiring the part was in our attic. He left and it never rained.

The unit was ""fixed"" within three days of the initial installation. About 8-10 days later we started smelling mold in our house. Couldn't figure out where it was coming from until water started pouring out of our running ceiling fan and spraying throughout our children's bedroom saturating their belongings. At that point we discovered buckling in several areas of our ceilings, walls and flooring.

Over the course of a couple weeks, techs came out to ""fix"" the problem. Each one assuring me they had fixed the problem only for more leaks to start again shortly after. Each time they came they found a different problem with the installation. This resulted in multiple water remediations and roughly $25k in damage to our very small home. Finally they sent a ""senior"" tech out that decided the attic unit should be uninstalled and reinstalled differently. After the reinstall, I was uncomfortable with their assurances that everything was fine now and called the village out to inspect their work. Three code violations were found.

So many mistakes were made during this installation. I think the most ridiculous one though is the lazy attempt to get power to the condensation pump which was left sitting outside the overflow pan. Instead of installing a dedicated gfci outlet to power the pump, they grabbed an extension cord from our property and ran it across the attic to an existing unprotected outlet. That outlet operates on a switch which controls the attic overhead lighting. The only time the pump was working is when the attic light was on. This was never noticed by any of the techs that came out. We figured that out ourselves and reported it to them.

We were unable to use one bedroom and two closets in our very small two bedroom house for almost three months. We had to empty the kids' bedroom and closet and the only hall storage closet and find somewhere off property to store everything ourselves due to the mold and remediation efforts. We had no ceiling and flooring in multiple areas for many weeks and were extremely crowded and stressed while we waited for estimates and their insurance settlement. We were cramped into one bedroom as a family of four for this time and much of my children's belongings had to be discarded. We missed multiple periods of work and our kids obligations waiting around for service calls and repairs. If this were a single incident it probably wouldn't have taken so long but repeated damage occurred.

While their insurance paid the claim, the replacement value was below what actual replacement costs were and the difference was not made up to us. Their money back guarantee is not a real money back guarantee and their offers of additional compensation include no more than a free service check or cleaning for a year.

This is a garbage company with unqualified techs and extremely poor customer service. While I spoke with a couple of kind agents, they have no ability to provide valuable resolutions to the customer. Don't let them price gouge you and complete faulty work in your home. The more people I tell about this situation, the more horror stories I hear in return about this company. I feel so taken advantage of by them. Don't call 8664SEASONS, you will regret it.

Scott C.

Three years ago, we had two complete HVAC systems installed in our 4 story South Loop Victorian Row House. The units came with a 10-year warranty. Last winter (23-24) the basement furnace stopped working at least 8 or 9 times during the windy and cold winter. Techs would come and ""fix the issue, but within a week or two, the furnace would not blow cold air. Finally in March, a ""senior tech"" determined that the furnace exhaust had not been properly installed and needed to be modified to prevent blow back from shutting off the heat.

We didn't use the furnace much after April, but in early November 2024, when we had a cold snap, the furnace again stopped blowing warm air on Sunday. We called and had a tech scheduled to come Monday. The tech was nice and polite, and he determined that a pressure switch in the furnace was not working properly because it was clogged with PVC shavings, most likely from the repair done to the exhaust pipe completed in April. He did not have the necessary part in his truck, so we had to schedule a follow up. Neither my wife nor I could be home the next day, so the part was scheduled to be delivered early Wednesday morning, and the tech would return to complete the repair Wednesday.

We got the delivery Wednesday morning, but when the tech arrived, he noted the part was a tank for an oil burning furnace, not a pressure switch for a high-efficiency gas furnace. He took the part and called the office to reschedule the deliver and have a tech return Thursday. Later Wednesday afternoon, another tech came to the house, asking for the tank that had been delivered that morning. When I told him I didn't have it, he kind of yelled at me, but I told him the other tech had taken it and he should call the office.

That evening a pressure switch was delivered. This was now the 4th night with no heat on our 1st and 2nd floor. Fortunately, it was not below zero, and our kitchen on the 2nd floor has electric radiant floor heat, so we were uncomfortable, but nothing froze.

Thursday morning the tech was set to return between 10am and 2pm (I work from home most days), but while I was in the shower around 7:15am, the doorbell and phone rang. It was another 4 Seasons delivery driver delivering another pressure switch. Wasn't expecting that because it had already been delivered the evening before.

Tech arrived around noon, and I was immediately I was going to be charged $159 for the service call. While I called customer service, I was put on hold for over 20 minutes, and finally the rep called the tech and reminded the tech that all of this service was under warranty. Then the tech advised that the 2 pressure switches they had delivered were the wrong switch and not compatible with our furnace. The tech headed for his truck, and I got ready to head out. As I was leaving, the tech came back and said he found the proper switch on his truck. I cancelled my appointment, and the tech went to work in the basement.

After about 45 minutes I went down to check on the work, and this tech advised that he could not get the furnace to work and there was a different part that was needed. Again, I called customer service, and again was on hold for over 20 minutes before being connected with a different agent. The agent promised to send a ""senior tech"" the next morning, as this was now the 5th night without functioning heat.

Friday morning a tech arrived, and he confessed he was not a ""senior tech."" He went down and diagnosed a different issue that did not involve the new part that had been delivered. Again, I spent nearly 20 minutes on hold with customer service before being connected to a different agent who said they would try to get a senior tech out that day, but it might have to wait until Saturday, when the outside temperature was forecast to be close to 60 degrees.

After the initial appointment on Monday, I was getting multiple text messages asking me to leave a review for 4 Seasons on a linked website. I had held off commenting as the problem was still unresolved, but I finally responded. Within a few hours after leaving a one-star review, I received call from a ""senior tech"" that was on his way to our house.

The senior tech did say the pressure switch being clogged was an issue, but not the only problem. There were some settings in the furnace that had never been properly set after the service in April. The furnace was running when he left that evening, but we then experienced above average temperatures for the rest of November.

I had previously opened a ""claim"" requesting that they replace the entire system after the repeated failures last winter. I again made that request after speaking to customer service and having no heat for 6 days. I received a call and was offered $100 off of an air duct cleaning to compensate us. Which I refused. I said they should do air duct cleaning for the entire house after leaving us without heat.

Valerie R.

Do not use them. Faulty installation and then pay for the errors. Customer service line doesn't work when they come over then you are stuck given next steps.

Justin S.

Not particularly impressed with Four Seasons. Our heat went out on 11/28 which was Thanksgiving. A technician came out on 11/29. He said the gas valve was broken and a replacement would cost $1,500, so he recommended that we replace the entire furnace, and said the best way for us to get heat quickly would be to schedule the install for the next day ($6,300 quote).

I was skeptical so I called a different company for a second opinion (ARS). They also came out on 11/29. The technician looked at the gas valve and said it looked brand new and there was nothing wrong with it. He had the heat back up and running within 20 minutes after re-starting the system. To be fair, he said the unit likely will need to be replaced in the near future as it is 16 years old, but based on the above facts it is hard to not believe Four Seasons was either totally incompetent or trying to take advantage (not sure which one).