Fort Collins Heating & Air Conditioning

R R.

TL;DR: Be aware that rather than a verified tech that works for Fort Collins Heating and Air, they may send an unqualified independent contractor. They will not tell you this is what they are doing, so learn from my expensive mistake and verify whoever shows up. And if they trick you like they tricked me, call a more professional company ASAP to fix whatever the ""technician"" broke.


I actually had three experiences with Fort Collins Heating and Air.

After we initially called to have someone diagnose why the ac kept freezing up, we scheduled an arrival time on Sunday morning. No one showed, called, or otherwise contacted us. We called an hour after the appointment window, and they promised to find out what happened and call back within 15 minutes. After they ghosted us for another hour, we called again and learned the employee never showed up for work. We rescheduled for Tuesday.

The second experience was by far the best. No one showed up, but they at least took the initiative to call us 10 minutes before the window ended. We rescheduled for the next Monday, now 10 days after our initial call.

On the third try someone actually showed, but I learned the hard way that he was an independent contractor, not a Fort Collins Heating and Air employee. He said that cleaning the condenser coils and the blower would fix the issue, and charged us accordingly. Rather than clean the blower, however, he used condensed air through the air return to blow out any dirt. Even before he left a disturbing sound started to come from the unit. He claimed it was not an issue.

When the sound grew steadily worse, HVAC visit number 4 was from another company as I wasn't willing to risk dealing with Fort Collins Heating and Air any further. Thankfully, they were able to actually clean out the blower and also the secondary heating coil before disaster occurred. It turns out when you use condensed air in that way, all you do is force the dirt into the secondary heating coil, which is potentially dangerous.

I have learned from my mistake and will be calling this second company from now on.

Truthseeker W.

Thank you for responding in extra cold weather to fix the leaking water from boiler pipes. Replacing the water valve and a few copper tubes fixed the issue since the boiler is older- 35 years old. Best options available and conversation to restore and no replacement necessary of original boiler. Seriously polite and able to fix it in a few hours. Honest reliable technician and a strong established Company in Ft Collins for both heating and air conditioning. I highly recommend their services both winter and summer. The truth in handling the boiler meant so much ! Thank you!

Brigitte D.

The technician who came to clean my ducts thought he would be doing a normal residential system, not realizing that I have two furnaces for separate parts of the house--something the company usually does over two days. But since I live far out, he rolled up his shirtsleeves and got stuck in. He worked non-stop until late into the evening, clocking several hours of overtime without a lunch break. The work was thorough and he even took extra time to teach me how to change filters and make improvements to my system. Pat deserves more than 5 stars!

Terri F.

Great Company... great service from everyone! They fixed a very difficult furnace equipment situation in our home and were so good to work with in every aspect from responsiveness, scheduling, onsite cleanliness, competence, communication, friendliness, professionalism, and billing/pricing. We were so impressed with the quality of service, that we are now using them for other services, such as plumbing and AC.

David N.

I received my rebate today. I changed my rating from a one star to a five star rating. They did a great job. We are very happy with our systems

Wendy W.

Our air conditioning went out and we called Fort Collins heating and air to come out to see what the problem was.
We got an appointment the very next day.
Alex was our technician found the problem right away and fixed it. We were so grateful to have air again.
More importantly Alex was wonderful in explaining what happened and what he was doing to fix it.
I highly recommend using this company and ask for Alex because you will be in good hands.

Kathy P.

Very reasonably priced and dependable. Good service and jobs are well done. Very professional.

Lauren W.

I have used this company twice and will gladly call them again should the need arise! Eric, tonight's on-call technician, very kindly and patiently walked me through trouble-shooting my furnace over the phone, and now I have heat again!!! Thank y'all for providing such excellent customer service :)

Brian W.

They may not be the cheapest but they are prompt, do good work and provide terrific service. The old saying ""you get what you pay for"" applies.

Mike B.

I referred a client to Fort Collins Heating & Air for a sewer line clean out. FCHAC charged my client a huge fee for almost no work done. My seller received an invoice with a paragraph saying the tech only scoped the line. I confronted the company regarding the invoice and work. They refunded the money, sent a new crew, evaluated the line, provided a video, and charged a reasonable fee for the work. The final result is acceptable and I'll most likely use them again in the future.