Fort Collins Heating & Air Conditioning

Diana P.

Called them for a heater that wouldn't kick on. They came in the window provided. Called when they where in there way. Jason was very professional and knowledgeable about out 20 year old furnace. He found our port off inducer was blocked and was able to drill it out. He was in and out in no time. The furnace is working great. We appreciate the great service and not trying to increase the bill with unnecessary costs! Definitely recommend and will use them again.

Michael S.

FCHAC came out after I did online due diligence for our Heating and Air Ducts Cleaning Service to our home. We moved into a new build in the Ridge at Harmony for about a year. We continued to smell dirt when our Heat or Air Blower came on.

Jen at Customer Service was very precise in her knowledge of their team of service professionals and set expectation along with a competitive price. Not the least expensive but most comprehensive for the identified service.

David from the Service Team arrived on time and took time to go over what he was tasked to complete for the Heating and Air Duct Cleaning. This included removal and cleaning the Blower and AC Coil where construction materials, dirt, and debris that were kicked into the vents during the building process by workers. In addition, during the interior painting, there was evidence that the heater was on during painting of the interior of the home due to the heavy paint that had accumulated on the blower and fins. Don also from FCHAC assisted David and took extra time to fully remove the paint deposits on the Blower.

6+ hours after they arrived, they completed their tasks and walked me through all of the results to my satisfaction. No clean up required by us, David left everything as it was found. Clean.

From beginning to end, Fort Collins Heating & Air was professional and fair in their pricing and No Upsells at the end. How refreshing!

FCHAC will be our source for future services and maintenance. We fully recommend FCHAC to all our Friends and Neighbors.

Jessica N.

Very disappointed to work with this company, they charged you ridiculously.
Have you ever seen any companies charge you when their technician just walked in to business, and it took him 1.5hours to walk back and forward to locate the exhaust fan? 1.5hrs times 125=$187.5 for not doing a work. I was there and talk to the technician, he said he just worked 1.5 hrs only after working hours because I watched the clock, it's reasonable, I had the feelings they would have overcharged me, that's why I confirmed with the tech, I asked ""When do you start to charge me, he said, ""I start to run the clock at the time you agree to me to get your equipment fixed, at 3:30pm, it's fair, so I decided to let him start working on it"", That was exact what he told me, then when getting back to the company, they charged us almost 3hours, ridiculous. Not only that, they charged us 30mins for labor even though My salon opens at 9:30am, they reported they came to do the work at 8:01am-8:38am. What in the world a big company like this does something like this to customer. When I talked to Manager, she just kept saying ""we didn't change for the dispatch time"" we as a customer, we don't really care much about that, that's the thing between their employees and the company. She kept avoiding my point.
Finally, The hours got reported on the invoice and what manager told me so not matching at all. I did calculations it was 4.967hours, she kept telling me 5.7hours. What kind of company does this.
Dear the owner,
Please make it right, it's not a good way to do business like this.
Ridiculous experience. To prove what I said is the truth I will update the invoice number and their report on labour hour if you don't hear anything from other manager or owner.

Kristen W.

So far, I've just scheduled with them, but they were fast, open on Saturday plus they're going to check out my hot water heater and swamp cooler. They have a maintenance plan to save money and get the filter changed and swamp cooler on for summer. Which is great for me as a landlord. They also got me scheduled with their plumber to get some little things knocked off my to-do list. :D Will update if there are any non 5 star issues!

Briah F.

I was referred to FCHAC by another business who couldn't schedule me in. I left a message and go a call back ~a day later (not bad). I explained the problem and they scheduled me for a few days later, between 2-4p. My husband started texting me at 4:10, asking if they contacted me because they were a NO SHOW! I hadn't gotten a call and neither had he, despite the receptionist saying we'd get a text/call when the tech was on his way. I called FCHAC on my way home (~5:15p), wondering what happened and the receptionist was very short/curt with me, as if I'd inconvenienced her because the tech was there now (he showed up about 5:10p). No one called us to say he'd be late, but he did his service and we paid him (via check, thank goodness). The next day, I got an invoice for the service!!! I responded to say I've already paid and asked them to confirm. I got NO RESPONSE! Needless to say, I won't be using this company again.

Colleen C.

I called to ask for a repair of an attic fan and they wouldn't even come out - too busy with air conditioning clients. Not cool.

Melodee B.

Have had them put twice...once for a broken heater and recently for my 6 month maintenance check. I had two different service guys and both did an exceptional job and explained what they were doing.

This is a great company and was impressed that I got great service from two different guys!

William C.

Furnace wouldn't start... called after hours. Pierce Patterson was the on call tech, he was at my door in 30 minutes and fixed the issue in about 20 minutes. Great customer service and helped show me a few tips Incase the issue comes up again. Best heating n air company around! Call Pierce at (970) 484-4552.

Ronald B.

I had a rough time with this company. I used them several time and they were never able to figure out what was wrong with my furnace (just wanted me to keep replacing parts).

I was never able to speak with the owner of this company (I asked). I only got as high as Cody Buse, who appears quite young.

They charge $375/hr for labor and a 55% markup on parts. Unfortunately, their expertise does not match their top-tier rates. Use Good Guys instead.

Kim V.

Good customer service. Jeff is very polite and caring about his customers. Would recommend Fort Collins Heating & Air for service.