Fort Bragg Electric

Dennis H.

Trying to be as objective as possible, since it has been a frustrating three days. Recently purchased a home that came with a home warranty for plumbing, electrical and heating.  American Home Shield (AHS). 
I was out of town, wife informs me the drain pipe from the dishwasher to the drain pipe at the sink is leaking.  Okay, contact AHS on 10/12 @ 9am.  They assigned to Fort Bragg Electric at 9:15.   Supposed to get a call from them to schedule service. 
No phone call as of 2 pm on 10/12, so I contact the company.  Christine quick to answer.  No record of any service authorized.   
Contact AHS.  They will verify request was sent. Contact FB Electric on 10/13 @ 11 am.   Christine, still no record, would you like to to leave voicemail for Mary in dispatch.  Sure.   Left message.   No callback. Contact FB Electric again on 10/14 @ 12 pm.   Sounds like maybe the office manager.  She assures me Mary will call me back. Received call back from Mary around 1:30.   Mary apologizes and states that the request from AHS went to her junk mail.   But she can now schedule it.   Unfortunately can't schedule anything until next Thursday 10/22.   Well, first, there is a way to fix the messages from known sender going to junk mail.   
Now I get that FB Electric might not like dealing with AHS, but then why accept the business?   When they provide such poor service to the end user, they are going to be alienating new homeowners in the area that might very well end up being longtime customers after the warranty expires.

Susan E.

This company was highly professional on all levels. The estimate was on target, working with Mary for scheduling and the process was smooth. Matt and his crew were efficient, respectful and safety conscious. The job was completed as planned and the final invoice was very very close to the estimate. The whole team exceeded our expectations.

Steve S.

Ron did it again! This is the second time I've called Fort Bragg Electric with a tough job, and this is the second time Ron solved it! Each time the problem could have led to expensive repairs, and both times Ron found the issue without major expense. Thanks Ron! Thanks Fort Bragg Electric!

Zelda Z.

Great spot to get stuff for your plumbing needs not in hardware stores. Friendly helpful staff. This is my recent experience -- years ago I had a plumbing issue at night during a party; they came right out; mitigated it, which wasn't an easy venture and I was pleasantly surprised at the price. I thought I'd be paying hundreds and this was not so. Bear in mind it was over a decade ago. Yet, Fort Bragg has plumbing has always been here for my needs and we are lucky to have a stand up business here.

nick g.

These guys are awesome.

They have done a lot for me over the years on the electric side but yesterday the plumbers saved me.

We have a rental property with guest checking out at noon and new guest checking in at 5.

While cleaning, the housekeeper noticed a plumbing issue.

I called every plumber in fort bragg. These guys went to the property and would not leave until everything was functional. Their expertise lead them from the toilet to the septic system to the electric switch and pump system that controls the septic.

Buffalo (the name of the water and pump specialists) went above and beyond to make sure everything was working perfectly before he left. He called me multiple times to keep me updated. He gave me his cell number for weekend problems and he volunteered to check back each morning to make sure our guests were having no issues

Best service I have received in a long time. Trustworthy. Hardworking. Smart.

Highly recommended.

Angie P.

Mary, thank you for always being so polite on the phone. Year after year we use you guys and have no complaints at all both with the electrical and plumbing side of your services rendered.

Today we had Tony out again, such a great guy with a huge smile. Always on time! He fixed 2 issues regarding plumbing in less than 1 hour and that includes him leaving for a part and returning back. What a local contractor said would take removing a floor and a wall was not the case at all. Thanks again FB P&E ! Money and time well saved em sure :)

- Shawn & Angie (2017)

Corinne B.

We just finished the electrical on a minor remodel. Since we are from out of the area, these folks were cooperative with scheduling, placing us alongside a weekend. Mary at the office was great, and when the job changed a bit as we added on, staff quickly got the extra parts of what we needed. Ron and Lyle, our installers were excellent! They made suggestions which made the project complete on time (actually before that) and made the outcome better. Did you know the 'warmest' led lights are 2700? Neither did we, and we would have probably chosen wrong without these guys' great help! Very professional and exceptionally good natured, considering they were working in cold, dim, dusty surroundings. You have an excellent crew here, FBE, and I'd advise anyone to look no further!

Ducky J.

Been waiting since last Friday for them to come back and fix the electrical panel in our duplex haven't seen them yet haven't heard from him don't know what they're doing landlord says he's called them said they would be here today which is Wednesday haven't had power downstairs or upstairs in our third level for 5 days now so where are they

David P.

I had some electrical work done on my property. The electrician his name was James. Very courteous and clean cut young man, represented the company well. Extreme knowledge in his craft. He told me he would be there at 7:45 in the morning, he was there promptly, with everything he needed for the job. He completed the job in record time. If I ever need more electrical work done, they will be the company to call. My dealings with the young lady in the office,her name was Mary, she was a sweetheart,kind and courteous.

Simone H.

So perhaps I'm a little biased, since I've worked here for 10 years. Having been in the electrical trade for over 20 years, it is wonderful and unique to work for a company that values quality over quantity, integrity over profit, and who values community to the extent that this family owned business does. Lots of businesses claim that ""we're a family"" but this one really embraces that philosophy. Their volunteer work, charitable donations, and value of neighborliness makes me proud to be a part.