Forrest Anderson Plumbing & Air Conditioning

Joe C.

An emergency call. Water Heater out and David was willing to move things around to get job done. Well done my family thanks you. Water Heater blew Mom is 94 and hot water is essential to her care. I explained to several other companies and they all would send out a rep. to estimate job and put me on the schedule 4 to 5 days out. Called Forrest Anderson, David listened and was willing to send out a tech within 2 hours. I picked up the unit to be installed and Jovon worked all day and miracles of miracles hot water. These are service companies and Service is the key. Forrest Anderson has my business and whenever asked, my recommendation.

Rhonda P.

Very pleased with the service I received. Javon was up front, honest, and pleasant. Forrest Anderson was originally hired by the owner of the condo unit below me to find where a leak was coming from, it was determined that it was coming from my drain, and since Javon(the plumber) was already out for the problem I was confident in speaking with him that his company would be a good choice to hire for the repair; it was later determined by Javon who used a camera to determine that the HOA may be responsible. Javon took the time to fill out his report so that I may email his findings to the property management company as soon as possible, which was a great help in getting back to the HOA for determination. So, now I wait for the HOA to get back to me. I was impressed by Javon & his skills in determining the true cause of the leak; I will not hesitate to call them again should I need them for any other services they provide. Outstanding customer service, would highly recommend this company.

Susan M.

Worst. Worst ever. A/C out. 9pm at night. Call for emergency help, quoted 127.50 fee. Ok. Guy comes out about an hour later. Says I'll go figure this out. Comes back in , hey your fan motor is out causing it to overheat and shut down. Ok. 944.00 to fix it. Ok. I ask Fabian, service tech, what happens to the service call, oh that's included in the repair, ok. I sign, let's do it. 30 mins or so later, guy comes in and says, I changed the motor but it's still not working. We will call you in the morning with 2 quotes, 1 to find the blockage and 1 to replace the unit.
1000 in cash and we're still sleeping in a 95 degree house, no fix. Took our money and left.

Next morning, I call. Yeah we're working on it. So I pick up the phone and start calling around.
What I learned: 1. Fan motors run 500-700 to replace, 700.00 are OEM and 500.00 are off brand. 2. To clear a potential blockage, 1500-2100, difference is some companies apply that fee to the new unit if it doesn't work and some don't. Some won't unblock it so you have to buy a unit. I found a company who would unblock it and apply 100% to a new unit.

So, right now I'm Arizona, it's tough to find a new unit due to Covid. This company quoted 8700 for a lesser brand because its available not because it's the best for us. Another company said hey we can loan you a cooler for your house and we'll wait the 5-7 days to get a brand name best for you, 8700.

Different company comes out, 4 hours later, 1500.00, Air is blowing cold.

I do owe this company money, I will fully admit that. They did come out and they did install an off brand fan. BUT, I feel a FAIR fee should be paid.

I have an off brand fan. 500.00 installed.
I have an after hours call, 127.50. Fair.

I paid 945.00. I call them. Nope they inform me had I waited 10 more hours till 8am that same fan would have been 600 installed. No one told us that. We slept in a hot house as it is, morning would have made no difference. Although, Fabian clearly stated to a direct question the service call is applied to the repair. Of course no receipt arrived for my cash as I write this.

I asked for a partial refund of this absolutely ridiculous amount stating that gouging people is not how to do business. They declined. I said fine I'll file a complaint with the BBB. I was put on hold and they said they would send me a check for 127.50.

( I did find a quote in my junk mail quoting 2040.00 to see if there was a blockage, another company did it for 1500 and my A/C is blowing cold right now)

Sarah R.

Terrible AC company. They sent a worker out to my place because it wasn't cooling below 80. He said that was normal for ACs in the summertime. I told him that wasn't normal for any AC I've ever had and he just stared at me, confused. He said sorry, it's working great, don't know what to tell you. I got a second opinion and they said the compressor was overheating. Two days later, the AC wasn't working at all. Needless to say, this place is incompetent and doesn't have very skilled technicians. Avoid.

Greg C.

I have used Forrest Anderson for 9 years in my business and my home. They are always on time and use quality components that you don't have to replace again a year later. I tell everybody to use them.

Christine S.

EJ came out the same day I called to make repairs to the water line on my new refrigerator. I also had him check for leaks on the toilet and utility sink in the garage. I always have peace of mind after Forrest Anderson and their technicians come out for repairs or new installs. Thanks again EJ.

Mike F.

Our tankless heater was on the fritz. We had one plumber out from a company with a radio jingle 3 different times and not only didn't get the problem solved but had $500 of equipment installed that we didn't need. Another plumber told us he wouldn't work on our product. I found Forrest Anderson online through a Rheem recommended technician search. EJ came early, got on the phone with technical support, got an answer, took apart our tankless, cleaned it, put it back together and, as of now, he fixed everything.

More than that, though, he took to time to actually work the problem through & through. Forrest Anderson won our business

Naushi H.

I had a clogged drain under my kitchen sink third week of Jan 2020 (Downtown PHX) . I called my community manager who assigned Forrest to look into it. Their technician missed the first appointment but showed up the next day after calling. They spent one hour fixing the clog and removed the clog which they said was found within 3 feet of the sink (so it was not an HOA issue) . To my surprise their sent me an invoice for $355 just for one hour labor. This was a bizarre price which I questioned. Their manager replied that their charge includes travel time from starting point to destination, fuel, machines + labor. These are items never heard of bein included in price. Vendors simply charge for labor and parts - no parts were replaced so it should have been just labor. Upon arguing the price their manager rudely asked me to pay the bill and never contact them again for service in the future. I would never recommend Forrest for nay service. The issue is that the HOA uses them for all complex issues. They are pricy and their staff is discourteous

Jeff A.

The company provided a quick response and the repairman, EJ, was pleasant and did a great job as he always does.

Michele S.

Absolutely Perfect in ALL regards, especially in being honest!
Thank you David and Alex for your promptness, product and performance.