Ford's Plumbing and Heating

Ace C.

Today I spoke with Sandy who schedules the Techs out to job sites. In a nut shell... She was rude and ill informed on any issues that I am having, basically horrible social skills. This, by no means indicates that any of the techs out in the field are like this but does resonate to anyone as the standard of behavior for their employees as she is the first contact for any individual that inquires about services to be done on a site for a potential customer. Now, we go into detail.... I have two Noritz for my home that I developed around 10 years ago. I helped design the plumbing along with all the other things that go along with developing a property and am very intimate about this particular plumbing aspect. I had the Gas company come out to investigate a possible leak. Either way, during the investigative work they found that my Noritz system was releasing 10% natural gas through the vent and as well putting out 3000ppm of CO. Not good, so now we segue into addressing the Noritz system. I called Noritz, explained what was found and the Noritz representative explained that I needed my air to fuel ratio dialed in and that I should have the combustion chamber taken apart and blown out with compressed air by a technician. They referred me to a few subs that are certified to work on their system. I call each one and get to Ford's. Sandy answers the phone politely and we begin the question and answer game. During this back and forth exchange at some point she becomes very rude to the point she says, ""OH GOD!!"" At that point I am at a loss for words. Once I realize she doesn't really care about my issue and really doesn't care about my business then I proceed to inform her on why I am asking so many questions about their services. For example, she mentions a descaling maintenance. I then ask her what that entails. At first she couldn't give me the breakdown and so naturally I ask more questions hoping to get something she might know than just to spout out a pre-generated intro into services. I even asked if I could talk to a technician because I speak their language. She finally pulls out what she referred to as a 'cheat sheet' about the specifics of services. Why didn't she just have that in the beginning? We could have forgone many of the previous questions and maybe she wouldn't have shown her natural behavior to me. Sorry Ford's, but you need to address this behavior. Why, because there was a good chance I was going to drop $$$ into your business. I suggest a class on business etiquette for her. Hell, I got a well informed person who was patient with all my questions and was polite the whole time at Monkey Wrench by the name of Kevin. Sorry we couldn't get past the door on this one to truly rate it on its services.

A. Chira

JL C.

I called Ford's Plumbing when Ron's A-1 Plumbing flat-out refused to correct a problem they left in my kitchen faucet (please see my review.) I had a leaky faucet that resulted in greatly reduced water pressure in the hot water. After two attempts to fix it, Ron's owner called me and insisted that the problem was in the faucet and that they could not take it apart to fix it and that they would not be coming back out.

This led me to find Ford's Plumbing. I called and received an appointment for a free estimate the next day. Riley arrived on time, and let me give a full explanation as to what was happening - instead of interrupting or talking over me, as many service providers do. I explained that Ron's insisted that lower pressure for hot water is typical in any faucet (which surprised him), that they had to jury-rig the water lines to correct the problem, and when that didn't work they refused to take apart the faucet in order to fix it. Riley asked me, ""Why did they refuse to take apart the faucet?"" I had no answer for him.

Riley took a look and within a few minutes told me that not only was there no difference in the lines for the hot water (???), but that the low pressure could be corrected with a simple change of the faucet cartridge. He gave me a very fair price for the fix - $185, could schedule the repair the next day - but explained exactly what I needed to do to fix the problem myself. Five minutes, a bowl of vinegar, and needle-nose pliers to pull out the small plastic piece that was stuck in the cartridge and my hot water pressure was back to normal.

Riley was courteous, knowledgeable, and professional throughout. Even though I didn't have Ford's perform the work, Riley's excellent customer service and fair estimate ensures that they're the plumbers I'll be calling in the future.

EDIT: this situation actually happened last fall; I just found this review stuck in my yelp unfinished folder. Still relevant though - I'm calling them today for another repair.

Carrie U.

Ford's plumbing is the real deal. We had our gas shut off due to a gas leak over New Year's Eve, and Ford's saved us. They were out super promptly, gave us an estimate, fixed the leak and within 5 days our gas was back on. We were very pleased with the efficiency, quality of work and sincerity of this business. They aren't the cheapest guys in town, but they are the best! And, we all know, sometimes you get what you pay for. I'm convinced we went with the right guys to fix our gas problem, and I wouldn't hesitate to call them again in the future for any other plumbing needs we might have.

If you have ever done work on your home, you know, messing with the gas is serious business. You need to hire someone who knows what they are doing. Ford's did a stellar job and we highly recommend them.

Thanks Ford, you guys are awesome!

L C.

I called Fords because of the good reviews on Yelp. We have been having some problems with our gas fireplace. The lady on the phone said they could fix it. I was given a two hour window with a thirty minute pre-arrival call. Since I only work about 15 minutes away from my home, I left work when I received the call. I got another phone call about 10 minutes later saying the gentleman was there. I told them I was about five minutes away, as I was anticipating the 30 minutes before his arrival that I've been quoted. When I got home, I was apologetic but the gentleman was upset that I made him wait that five minutes. I thought this was strange since I had been told a thirty minute warning call, and it was only fifteen minutes since I was told he was coming. It wasn't as if it was 35-40 min. The gentleman then came into my home, took out the logs in the fireplace, got soot all over my fireplace, and said they couldn't fix our problem and the lady on the phone should have told me this. Great. We had to use somebody else, and he gave me the name of someone to use (the referral is why I'm giving more than one star). He then left after a total of about five minutes, and he left the mess all over my fireplace, which I later had to clean up. Not so sure I'd use them again in the future, but perhaps their plumbing services are better.

N. K.

I called Ford's based on their Yelp reviews and 10% first time customer discount to fix a major drain issue at my house. The guy that came out was nice enough. And when he quoted me a price, I simply asked, ""Does that include the 10% discount?"" His reply was, ""No, that will be deducted later."" After the $11,000 job was completed, my card was charged $11,000. Repeated phone calls and emails and just a lot of run arounds and excuses and talk of their paperwork reflecting differently for almost a year, I'm fed up. I cannot and will not recommend Ford's to anyone at all. I would take them to court, but, frankly, I'm just too angry to even deal with it. Shysters.

C. D.

These guys are fantastic. Our heater and water heater both quit within two weeks of each other, so they were out at our place several times around the holidays to get it fixed. Riley is most polite and fantastic at his job. Our landlord is really happy with their service, too. I can't recommend them more than enough. Hot water is working, heater is working, we are happy.

Lizette in the office is also great!

Janet S.

We live in an apartment complex and our bathroom sink was fully clogged and water would sometimes back up. We decided to call Ford's to have them take a look. Reilly showed up on time and when he took a look, he let us know that that this is actually HOA's responsibility since the problem is in the wall. He let us know our options of either calling HOA or he could fix it for $200. We went with calling HOA, but he proceeded to drain all the water for us and removing any debris in the pipe. If we ever have another plumbing issue that is outside of HOA's scope, we would definitely be calling Ford's again.

James W.

I tried everything to do it myself because I knew the high price of plumbing services. After several valiant attempts to fix the problem myself I ended up calling a highly radio advertised plumbing service. After they made several attempts to unclog my drain and looking at my pipes needs they gave me a price that was quite shocking. I was not confident in their price assessment of my plumbing problems or their full knowledge of piping specifics so I called Ford's Plumbing and Heating (FPH). IMMEDIATELY their plumber (Riley) knew how my pipes drained (and not) and where the clog was. They under my house took video footage of piping underneath my house and what needed to happen for proper repair. Now the other plumbing service found one section of bad pipes and gave me a repair/replace estimate for what they found. However FPH discovered a second area that was just as bad as the first area in another section of my home that was also contributing to the main area problem. FPH estimate repairs of both sections of my house plumbing needs and it was LESS than the single area section estimate by the other plumbing service. After FPH gave me their estimate I then showed them the other company's written estimate on paper. FPH never bad mouthed the other company or spoke a harsh word against them. FPH took the high road and simply offered what they do best, truly honorable stance and a company who's plumbers are full on integrity.

Now I knew my house needed a great deal of work and the repair amount was going to be costly for me and especially around Christmas time. So I called FPH and spoke to the owner of the company about my current financial situation. After speaking with him for about 10 minutes it no longer felt like I was talking to the business owner but a friend on the other line who understood. FPH made arrangements with me so I could afford to pay them portions over time and still buy my kids presents for Christmas.

I told my wife that this year she did not have to get me a gift, I got a great gift from FPH because they made Christmas come true for my kids. Thank you Ford's Plumbing and Heating (Riley, Carlos, Robert, and all the office staff). Thank you all and God Bless,

James W.

Erika C.

Seriously, these guys are the best, super professional from start to finish. I called on a Wednesday about connecting a portable washing machine to our bathroom or kitchen sink and they gave me an appointment for the following day. They even asked if I'd like a tech to call in advance so I know they're on the way, which they did about 20 minutes before he arrived. Reilly gave us numerous options for connecting our machine to the water lines in our apartment, citing what would be cheapest for us (even though that meant we wouldn't need his services!) Even though this was supposed to be an estimate, ultimately, he was able to connect our machine properly to one of the lines but still, didn't charge us for the work! Talk about amazing customer service, these guys know how to keep their customers loyal- we'll be using Ford's every time. Thanks again Reilly!

Zach S.

Thank you!! We're renting an apartment and at 12:30 am our toilet started backing up like crazy. My apartment manager called up Ford's to come for an immediate service. Two men came and professionally took care of the issue. They worked for over 2 hours in the middle of the night and didn't complain even once. They were patient, curious, and especially nice and helpful. It is my pleasure to give them a 5 star rating. Highly recommend these guys. Great job!!