Ford's Plumbing and Heating

Debbie F.

I needed to replace a water heater. Interviewed several companies and ended up choosing Ford's because their guy Reilly inspired confidence in me. He explained the options clearly and frankly. So far, so good.

Donna H.

Hired Ford's to fix a sewer line, it was an old clay pipe that I knew needed to be replaced. Previous owners installed the sewer liner which didn't work, ficus roots were still getting in and had annual backup issues. I agreed to have Ford's dig into the line to repair it but it turned into a massive bill.

Cons:
1. They came back multiple times to bump up the cost by thousands of dollars. Went from $6K to $23K. Six days of on-site over a three week period, some communication between Fords and the City. Had to handle direct communication with the City during the last week.
2. Towards the end, the City came in to finish their part of the job and at that point Riley wanted to close out all the invoices even though they still needed to come back and fill in the dirt for their part of the job. Had to insist we hold the last invoice, should not need to ask for this.
3. The yard was a mess, they make disclaimers in their bid that they are not responsible because they will carelessly throw dirt on your grass lawn, killing the grass, when two feet over is gravel or cement. Guess every inch they need to move is extra money.
4. The workers spent half a day under my house trying to figure out the connection between my raised foundation to the sewer line, not realizing the flat foundation in between made that impossible.

Pros:
2 stars instead of 1 for the pros - the workers were always on time at 8 am, updated before and after they left, final work was approved by the City without issue. Office staff was pleasant and helpful.

I would steer clear of this company, will not be using them ever again.

Amy B.

Reilly and has crew are nothing short of amazing. Reilly did a few jobs for us over the last few years, but recently we had to have our entire sewer line replaced (all the way to the city connector). Jorge and Milton were so efficient, so professional, and so nice...those guys can come over to my house any day. When the line was replaced, Jorge and Milton cleaned up the yard and it looks like nothing ever happened. Which is crazy considering the entire line was replaced. It wasn't cheap, but the quality of work was the absolute best. We will use Ford's for all of our pumping needs. We've used many plumbing companies over the years, but none of them come close to the quality of Ford's. Also, they are the only ones who have been completely honest...by showing us the exact problems they encountered. Other companies tried to up-sale us for other services, but refused to show us why. Ford's is clearly the best.

Andy P.

We discovered a hot water line spraying from a small pinhole in a pipe under our house. Of course, we discovered it at 6:15pm on a Friday evening. Brian Riley from Ford's Plumbing was on the scene within 45 minutes, got the problem assessed, and capped the pipe so that we at least had water (and hot water) over the weekend. The following week, they came out to do the repair, and did the work with the utmost level of professionalism and timeliness.

It really feels great to have a go-to plumber like this that I can trust right in my neighborhood.

Cathy L.

Excellent company! Very reliable & responsive! Went the extra mile for us when we smelled gas coming from our gas oven. They were able to check for a gas leak, and figure out what was going on. Very helpful!

Stephen Berger B.

Our job started out pretty small and ballooned into a massive and expensive series of jobs. Through it all, everyone at Ford's was amazing to deal with. The were on time, clean, considerate. I have to make special mention about Milton and Jorge. They were at our house for the better part of three weeks. They are so hard working and thoughtful. They never left in the afternoon without checking in with us to make sure that everything was ok. I hope I won't need any plumbing work for a long time, but if I do, I will definitely call Ford's.

M P.

We had a backup happen in our shower late Sunday night and called Ford's. Rielly was super nice and helpful on the phone and came out to our house extra early the next day.

Rielly was super thorough with the estimate and very patient with us and all our questions. He explained what was happening and the scope of the job (which was way more than snaking the shower).

Even though we are going with another company, he just wanted to make sure we were getting the work done correctly, gave us advice and even applied a coupon to our bill. Really great customer service and good to know that good people and companies still exist.

Sophy C.

Really great service from Ford's Plumbing team today! We had gas lines in our house repaired by them 2.5 years ago and while a big expense at the time, it was done well. This morning I noticed our gaslit stove would ignite but then slowly burn out. I wasn't sure if it was linked to the piping work but I called Ford's anyways. They scheduled same day check out service and waived the house call fee. On arrival it was determined that it was just our earthquake shut off valve that had been triggered and it was not related to the pipes at all. He taught us how to fix it for future issues and then was on his way! Very easy service, great warranty (had that been the issue...). Definitely will call them again.

Phillip B.

Two workers for Ford's Plumbing, Martin and Israel, work on our gas lines for several days. It was a tough job since the house is old and there was hardly any room for them to maneuver, let alone lay pipes. But they worked hard for several days and managed to fix the system. We think they did a great job and recommend them highly!

Upasna G.

Ford's was the only company out of the 5 I called actually called me back and they provided same day service. The technician (Reilly) who they send over was amazing, my unit did not actually need service and Reilly did not try to sell me on a repair that was not needed. He was courteous, provided guidance and super friendly. I even tried to tip him for his troubles and he would not take the money. When I do need plumbing/heating help, Ford's will be the first place I call.