Force Home Services

Dean H.

Customers BEWARE!
Have been a Force Home Services customer for some time now and even enrolled in their Comfort Club service program so that they could maintain my system throughout the year. During their latest maintenance visit I was informed that I had a couple of capacitors going bad and that I should probably go ahead and replace. OK with this suggestion, but once I received a price of $500 for (2) capacitors that combined I could have purchased for less than $75 and replace in less than 5 minutes, I now have no confidence that Force Home Services has my best interest. Even made a call to the office to make sure this wasn't a tech issue only to be offered a $50 credit. Doesn't quit address the issue when I am paying them monthly to service my units which covers (2) maintenance visits a year.

Steve W.

Our a/c stopped working sometime last night. I called first thing in the morning and had a technician (James) at my house within an hour. James did a great job for us. He quickly troubleshot the problem to a burnt blower motor. He called to find the part and verified the motor was still under warranty. Within 3 hours, everything was fixed and the house was cooling off. I've used a few different HVAC companies in the past and none remotely measured up to this standard. I will gladly recommend this company to all my friends!

Jami C.

I love this company! I am a comfort club member, so they come out quarterly to change my A/C filter and do maintenance. They installed the A/C, which has been great, and take care of all of my plumbing needs, too. As a single mom, I have been taken advantage of PLENTY of times in the past 20 years. I've always felt I was being dealt with squarely by this company. There have been times they could have gotten away with charging much more. Also, they usually give me the option of buying the new part or appliance myself that they will install since it is far cheaper to do it this way. My technician today, Jorge, gave me outstanding service!

Scott C.

Drove 45 minutes across the metroplex to meet a technician at my rental property. He didn't show for the sales quote appointment. I called the dispatcher and she said the tech had "moved my appointment" an hour (without notification). Then she updated me that he wouldn't make that time either. This company appears to be over-committed and under-performing. Worse, they don't even have the courtesy to properly manage customer appointments in advance. In this case, they lost a customer and a $10,000-$15,000 sales opportunity. I hope for their sake this was just a bad day . . . but it was the wrong day for me.

B J.

I purchased a high-end Carrier system from these fine folks. The installation was plagued with challenges (e.g., not enough space for new unit in attic, etc.). A couple of the issues were avoidable, hence the 4 stars. However, I must say that Force Home Services is 100% dedicated to customer satisfaction. They never made excuses and my satisfaction with their work and product was always their only concern. I know my job cost them more than they made, but they never complained or brought up their expense. They just did the right thing. This commitment to service is not just with management -- every employee I have encountered demonstrates the same commitment.

Not every install goes perfectly, and that's exactly when customer service becomes critical.

It's also worth noting that the owner, Ron, has many veterans on staff. It's great to see a local business giving opportunities to our local heroes. You gotta like that!

Nathan T.

We have used Force Home Services numerous times for both HVAC and plumbing issues. Every single time they were able to set an appointment with me much quicker than I had expected. The technicians are always clean cut, well spoken, respectful and took great care in making sure my wife and I felt comfortable and understood everything that they were trying to accomplish. I could begin to count the number of people that we have referred to Force and they have all been blown away by the level of service they receive.

Patty W.

These guys stand behind their word and their WORK! Always professional - informative - and a pleasure to have in our house to do work! Never try and upsell you on anything - just what's needed and warrant it for 2 years after! Super happy we found them!

Rebecca A.

Force Home Services is excellent. We have had them for 2 years now and are very happy with them. They inspect our heating and AC twice a year and plumbing once. Absolutely NO sales pressure to replace things, even our small upstairs 23 year old furnace that is only used a couple of times a year. When we have had AC problems, they are here usually same day and knock out whatever is going on. We cannot recommend them more enthusiastically! They are awesome!!

Lori C.

Had Force Home Services come out last week to fix ac and had to call them back again. We have a business of our own and ask them to waive service and instead of just saying no they said, to find another company. We already had an appointment to 2 o'clock today. This is the worst company! Worst customer service I ever had to deal with!!!

Lisa W.

Called Force Home Services to check my air conditioner and they were here within an hour. James was an outstanding tech and I was more than pleased with the overall service I received. I highly recommend them to anyone needing service