Fontaine Mechanical Plumbing Heating And Air Conditioning

Deborah C.

I had them install a split unit 4 years ago. That evening the unit wouldn't work. Called the next day, was initially told it could take weeks to return, told them that was unacceptable as they were paid in full. Stopped payment on the check, they managed to come the next day to get it running. Three years later, under warranty it is not getting too cool in the house. For 400.00 they come to the house, add coolant and a dye as there is an apparent leak. This year, call and leave message to come out and see where the leak is, no return call. Another company came, the leak was from one of their connections, a slow leak from their work. Now I am paying an additional 800.0 for their incompetence. Call them if you have money to throw away.

James M.

EXCELLENT in all aspects of service. He spent 3 hours at our home and did an assessment and evaluation. His quote was very reasonable. Install was one day and his technical staff was excellent. Going on our 3r season. We have the unit serviced in the fall. Easy and on time.

Cathy F.

A year ago, after receiving the fourth $99, yearly tune-up of my furnace, I would have given 5 stars. This year however, I'd give zero stars if I could. I called to set up an appointment and was told the price was now $149.00, but if I joined their customer loyalty program, it would go down to $129. Even I know that doesn't make sense. Pay $60 per year for your yearly tune-up to drop $20, that's ridiculous. However, I understand prices have gone up and the furnace needed to be checked, so I agreed to the $149.

The day of my appointment, a nice gentleman came out. When he explained what he going to do, it didn't sound like he was going to clean the furnace. I was apparently under the impression that our furnace was getting cleaned each year. I always just let them do the work, I never really went down to see what they were doing. That was my fault. He said he was there for a yearly tune-up but if I needed a cleaning, he would need a soot vac and he didn't have one on the truck. He would have to make another appointment to come back. I told him that was fine and when he left, I called the office to make another appointment.

At this time, I asked the women who answered, about the cleaning and she told me that it was all part of the same price ($149) and that they would just need the vac to do it. I made the appointment; I had my $149 ready and I thought we were all set. My husband questioned the soot vac because we have a gas furnace, so I called back again the next day to ask about that.

I spoke to a gentleman that explained that it's just a vac that they use if they need to clean out any build-up in the furnace (they check that with a combustion analyzer). That was fine with me, and I just wanted to verify the price. He then proceeded to tell me that their price had gone up slightly. That the $99 was just a special they were running for a few years. I already knew everything was going up and I was prepared to pay the $149 that was told to me prior when I made the appointment. He then said THAT price was the loyalty program price (If you paid $5 per month!). He said the tune-up price was $175!!!! That's not a slight increase, that's a rip off, AND, he said, if my furnace needed to be vacuumed, it was going to be an additional $141 + tax!!!!!

Just speaking to three people, from the same company, in two days, that price just kept going up. I didn't trust any of them at that point and ended up cancelling my appointment altogether.

If I were you, I would stay away Fontaine Mechanical Plumbing Heating and Air Conditioning in Bristol, CT. There are plenty of other services out there that do a great job and all their employees agree on their pricing.

Joseph M.

I have used this company under prior ownership many times before and had a great experience. This time I hired them to fix a leak in a small bathroom. Was told that they will have to ""Take out / Break"" couple tiles under the sink to get to supply line to be changed. Then it turned out that it not the supply line but a drain and without telling me in advance, plumber broke out much more. He did not use a cutter to reduce the damage but instead used a crowbar and destroyed tile all around the opening he needed. He also cracked and chipped tiles on the outside of the cabinet. Now it is impossible to just cover the small/agreed on opening under the sink that I planned on doing with two spare tiles I have. I called the company and was told that I knew they will take couple tiles (which I did) but about the fact that opening is much more than that and about destruction of tile adjoining area outside of the cabinet nothing can be done by them.
The only options I have now are to replace cabinet to a larger one to cover destroyed wall area but that would require custom sized ($$$) one and would require plumbing work again and an additional expense OR to RETILE whole bathroom wall.
Update four Months later:
In January Fontaine asked me to take down original review and promised to take care of the issue. After three months they offered $200.00 toward purchase of new vanity. They know very well that vanity of the Custom Ordered size needed is close to 1000.00 and I already paid them $360.00 before I noticed the damage

Rod L.

My central air stopped working during a big heatwave on the weekend of Independence Day.

I used an app called ""Thumbtack"" to get some quotes. Of seven or eight businesses contacted, Fontaine Mechanical was the only business to respond.

All other companies I contacted directly by phone were quoting me diagnostic fees and overtime.

The owner of Fontaine Mechanical contacted me through Thumbtack. He told me to watch out for
competitors that charged a diagnostic fee. He talked a little about his family of vets after I mentioned that I served in the Marine Corps.
He assured me that I would be treated fairly.

I read his company's reviews...not a single bad experience by anyone. I booked an appointment
for Monday. A young and extremely polite/professional technician arrived on time.

He went outside to the A/C unit, and had the faulty part identified in just a few minutes. They also carried the defective compressor right in their truck! Other companies do not always stock.

It took only 30 minutes (the tech could have spent two hours back there, but was a true professional) and I was back in the land of
Wonderful A/C. They also accepted my credit card as payment.

Thank You Mr. Fontaine...Ill definitely be working with your company in the future for service repairs.

It's rare to find a company like this that values a good customer relationship before taking advantage of its customers.