Fly Plumbing & HVAC

A. H.

Quick, reliable, and excellent price! Replaced copper pipes with apex pipes. Everything is great now, thank you guys!

David P.

Had some drainage issues downstairs that was affecting our furnace closet and hallway. Fly Plumbing was able to dispatch the very next day and get the lines cleared.

Adrian was our tech and he was very professional throughout. Very accommodating, polite and did very well to explain the process and situation. Would recommend.

He even did not mind the dogs barking at him : )

Jac M.

I requested service through my warranty and let me tell you, take pictures of everything and videos before and after. I had them come fix a slow leak in a powder room sink, which as far as we were told only needed sealant on the bowl. Then the hoses on our shower system in our bath needed tightening. I asked if the plumber could tighten the t.p. holder, but said he didn't have the tool to tighten it. He said I should have it addressed before it comes out. Immediately after he left I went in to clean the floor and see the holder LITERALLY HANGING from the wall. I called him ASAP and he claimed ""thats not how I left it, see I warned you it would happen!"" We realized the shower system is still leaking ironically in a different place, a part is literally missing from the powder room sink and rather than a slow leak that we initially had, we have the Nile river flowing through. Not to mention, I'm missing a tool a had under my sink?! WTH?! I called to inform them of the issues but this is not a business I'll be calling back. I definitely DO NOT RECOMMEND!! Oh, and the service tech also made a comment about my dog, "" I wonder if anyone would notice if you went missing! Wonder if you fit in my bucket?"" Wtf?! I said, "" my dogs are microchipped!"" I reported it to the business and the receptionist said, oh he has a crazy sense of humor. Don't call these people!

David B.

This is not really a reflection of the company but more about one of there employees. Last week Friday one of there trucks came within 6 inches of hitting me suv. They had to merge into my lane and despite me using my horn to warn him that he was coming into my lane where I was he decided to continue coming into my lane and it sounds pushing me out of the way to avoid a collision. This was in route 41 northbound right by Park Avenue West. If their drivers are this bad I have the question?

Todd D.

From beginning to end it was a great experience. This is the second time we've used Fly Plumbing. Stefanie from customer service was great. Shaun and Jarid are very honest and knowledgeable. They both did great work and I highly recommend!

Dylan M.

Fixed plumbing leak only to find the new pipes were leaking. Called back and was told I needed to wait 2 days before they could return. You would think they'd have someone here the same day to fix their problem.

Ryne T.

This company is complete trash. Worst customer service I've ever experienced. On Friday morning, 5/17, I was told i would have a technician out for plumbing services on Saturday 5/18 during the window of 8am-10am. At 4:06pm i received a voicemail stating it was moved to 2-6pm Saturday. I tried returning the call and ""conveniently"" their office closed at 4pm. I decided i would call back at 10am Saturday morning to figure it all out. I call back at 10am when they open and talk with Eric who says i have a scheduled window from 12-4pm. He stated i would receive a call 30 min prior to technician arriving. 3:30pm rolls around and i have still not heard anything so i call back. Eric answers and says the technicians are on their last job prior to coming to my house. 4:20pm, i call back. Now the offices are closed again. How convenient for them. I get the ""on call"" person who doesn't even work for that company, and they tell me they cannot get in touch with the dispatch center. So i guess that means I'm SOL. Worst customer service experience I've ever dealt with. They don't give a S*** about their customers.

Daniel L.

Got referred to Fly Plumbing by DRF Trusted Property Solutions (also reviewed). This was a horrible experience. I had a clogged basement floor drain a week after the polar vortex. Two years earlier, the drain was rodded and cleared of roots and sludge -- by a union plumber who was not available. First, we tried ABC unsuccessfully. Then we called DRF and Fly Plumbing came. Ali from Fly assessed, quoted and we were charged $550. Then Ali disappeared for an hour to get his equipment (apparently unprepared to do basic sewer rodding). Ali scoped, rodded just ONCE and scoped again. After Ali contacted Fly, it was recommended that pressurized water was needed to flush out sludge for an additional $700; plus possibly an additional charge ($$?) to use a larger cutter to get rid of roots. Ali didn't even know that he couldn't do the pressurized water unless the air temperature was above freezing. I feel that Fly took advantage of me. I will NEVER use or refer anyone to Fly Plumbing or DRF. Time and money wasted!

PS. After this fiasco with Fly and DRF, I used a union plumber -- who just rodded and cleared the drain. Lesson learned.

Brittney L.

The boiler went out on 1/30/19 and our warranty company called FLY. Mind you they agreed to service the unit but they were too busy that they can't get to us until the following week. 1st, it was a nightmare trying to call them to make an appointment. Finally got an appt. for the following week. They called the night before the appt. stated they had an emergency and all their technicians will be assigned to the emergency job, can we reschedule to Friday between 8-noon. Friday @10am I called, 1st person had me on hold to check for 12mins (Never came back). Called back the second person stated the tech that was assigned to our home was out until 3am so he doesn't know if they can even get someone out. (Lost my mind at this moment) He asked if he can call back, only person that kept this word from this company. Asked if we can be home between 12pm-3pm?? I kindly declined, don't even want to think what would happen next.

James K.

Absolutely great service. Iliya was knowledgeable and professional. Two weeks ago our three compartment sink plugged and after calling fly plumbing, they came right away and took care of the problem. I wish all service companies were as reliable.