Flow-Rite Plumbing by David Wilfong

Lisa D.

This review is for this companies employees and customer service. One of their work vans decided to park way onto our curb which clearly has stepping stones and bark and on doing this they destroyed a stone which took me 3 months to find to match the other ones we have I walked over to where they were working could not find the driver spoke to what I think was the GC told him said he would look into did not feel he was going to so I decided to call the company that was a joke the older woman who answered the phone was horrible sarcastic did not care at all and ended the conversation with all she is is technically an answering machine and she would pass on the message so I'm pretty sure I will have to go to Home Depot and keep my fingers crossed they have the stone still in stock and if not I will have to replace all eight stones which is going to be way more than seven dollars very very poor excuse for a company I would not trust theses guys in my home! Beware.

A S.

Same day service restored Rinani water heater after I removed the filter and damaged the threads of inlet fitting while doing the yearly vinegar flush. he gave good advice don't touch cheap plastic inline filter near shut off valves, don't need to be replaced. Honest Plumber. Thanks Dave!

Jeremy J.

Flow-Rite really Saved the day. You don't need a plumber until you really need a plumber.

Hot water heater went out last night and we were really stressed out about having to buy and install a new one as well as potential water damage etc. they are so expensive and people want a ton to install them and many vendors were booked until next week.

David and Flow-Rite to the rescue. Called at 11:30am arrived with new hot water heater by 2:00pm, installed and done by 4:00pm. Hot shower by 4:30pm. They even removed the old hot water heater and cleaned out the water damaged area under the unit. Fortunately the water damage was nothing major and David gave us an honest assessment and some great advice on how to handle the problem. So nice to have an honest vendor that makes the process so stress free.

I highly recommend Flow-Rite Plumbing. Super professional and reasonably priced. Will be using for all my future plumbing.

Maria Z.

Reposting this because Yelp seems to favor only good reviews but I would hate for someone else to go through what I and my family went through with Mr. David Wilfong.
Mr. Wilfong from Flow-Rite Plumbing is extremely unprofessional, unethical, dishonest and flat out rude! And in my personal experience, he is also racist! (I understand English perfectly but I speak it with an accent and I believe he wanted to advantage of that).
If you have ANY kind of plumbing problems and you don't want yet another headache in your life, stay away from this business!!!!
I'm going to summarize my experience as best I can: My water heater broke down and it had been installed in 2015. My wife contacted the manufacturer of our water heater and found out that it was still covered under warranty (i.e., the ""unit"" but NOT labor). The manufacture also said that as homeowners we needed a technician to diagnose the malfunctioning of the unit to be able to make a claim. They gave my wife 3 numbers to call, and unfortunately, Flow-Rite was one of those numbers. Meanwhile, we did some research as to what was the ongoing fee for an installation/replacement of a water heater. We found that installation/replacement only, was anywhere between $500-600. And $1,100-1,300 to have the water heater plus labor install (i.e., the size of ours).
Mr. Wilfong comes to diagnose the problem. The first thing he does is complain about access to where the water heater is located and starts trashing the previous installer. He ""diagnosed"" the problem and we were able to get a replacement reference number.
He verbally tells me that labor is NOT included in the warranty (I knew that!), and that it was going to be around $500 dollars. I agreed to that as I knew it was in the range. About 45-60 minutes later, he got back with the unit, and told me that he needed a signature to proceed with the installation. I reviewed the handwritten contract and realized he was charging $1,500 for installation only!!! I questioned his rate as I couldn't believe this could be possible!!... Everything went downhill from there! He got angry!! And loaded the unit back to his vehicle. I called my wife to inform her about all this and she asked to speak with him, my wife told him there was NO way we were going to pay $1500 for labor only, and offered to pay for his services up to that point ... he left her speaking on the phone and took off with MY heater, as I told him he had my heater, he told me to get off his vehicle door and to get another heater from the manufacture (It doesn't work that way!)... It took another week without hot water before we could claim the heater that he had already claimed on our behalf.

Jim W.

My water heater pilot would not start, so I went to the manufacturers website and called 3 companies on the list provided. Dave's company got right back to me. He came out, diagnosed the problem, fixed it, but it still didn't work, so he called the manufacturer to authorize an additional part. They wouldn't, but insisted on shipping the same part he just replaced. So 2 more days of freezing cold showers. Part came today and Dave came right over. Sure enough part #2 didn't fix the issue, but at least this time the manufacturer authorized the additional part and voila, it was fixed.
Dave does a great job at a fair price. I will call him next time I need a plumber.

Trinita C.

Dave is one of the best, if not the best but definitely the most honest plumber I've ever met. I would recommend highly recommend him to friends and family. He's the one plumber I have on speed dial in my phone. His acumen I'm in trade is beyond reproach and he'll give you a fair quote and update you as things change or progress.

Mark C.

I was having problems with my Rinnai tankless water heater. Rinnai recommended Flow-Rite Plumbing to fix the issue. I called and they set me up with an appointment right away. David and Freddy called to let me know they were on their way and were here when they said they would be. No waiting around. A great feature. I can't speak highly enough about David and Freddy and the job they did. Talk about great guys. I immediately felt like I have known them for years. Within minutes David had it diagnosed and they were fixing the problem. They are my go to Rinnai people from now on!! Thanks guys.

Jewelene H.

Thank you David for your quick responses and professional repairs. ""Water heater, shower, upstairs clogged sink, and toilets "". You are our family plumber.

Rogelio Z.

I'm not one to write negative reviews, but I would hate for someone else to go through what my family went through with Mr. David Wilfong from Flow-Rite Plumbing. Mr. Wilfong acted extremely unprofessional, unethical, dishonest and rude. I would also say, from my personal experience, that he was racist. I say this because while I understand English perfectly, I speak it with an accent and believe he wanted to take advantage of English being my second language.

Some backstory: My water heater broke down while still under warranty, so my wife contacted the manufacturer to submit a claim. They instructed us to hire a technician to diagnose the malfunctioning unit and provided us with the phone numbers of three different companies, Flow-Rite being one of them. Unfortunately, they were the one we called. When Mr. Wilfong arrived at our home, he immediately began to trash the previous installer and complain about the location of the water heater (something other plumbers have never commented on; we have a pretty standard water heater closet). He ""diagnosed"" the problem and quoted us $500 dollars for the installation of a new water heater. I had done some research before Mr. Wilfong arrived and $500 was within the range I was expecting, so I verbally agreed.

About 45-60 minutes later, after picking up the new unit that the manufacturer was providing for replacement, he returned and told me that he needed a signature to proceed with the installation. I reviewed the handwritten contract and realized he was charging $1,500 for installation only. I questioned this because he had just verbally quoted me $500 an hour earlier. Everything went downhill from there. He became irate and quickly loaded the heater back into his vehicle. Meanwhile, I called my wife to inform her and she asked to speak with him to clarify. She offered to pay for his services up to that point because we knew labor was not included in the warranty, but asked he not continue with the installation due to his sudden $1,000 increase. He gave me back my phone, with her still speaking on the other end, and went to get into his truck to leave. When I told him he couldn't leave yet because he still had my replacement heater from the manufacturer, he angrily yelled at me to get off his vehicle door and to get another heater from the manufacturer. The manufacturer was baffled because he had essentially stolen our water heater and it took an entire week without hot water before they were able to give us our new unit.

So if you prefer your plumber to treat their customers with honesty and respect, stay away from this business!

Donovan C.

Flow-Rite is AWESOME!!!! Great service and easy communication. Dave is super personable. I had an issue with my water heater and he came and fixed it. Explaining everything every step of the way. No tricks or trying to upsell of any kind. Just good old fashioned craftsmanship. It was a pleasure doing business with Flow-Rite.