Flow Plumbing

Sarah H.

Even one star is not good for FLOW PLUMBING. They overcharged and gave false report saying there is a leak under the slab and wanted to charge thousands of dollars for something which was not even there. Thank God I took second opinion.

Jordan M.

Just had someone come out after they had work done after they charged us an arm and a leg. Called the front desk people not only were they rude they were very dismissive of our concerns. They only offer a one-year warranty on the work they do when most companies offer a five year warranty. For your own sake please steer clear of this company and know they overcharge and do bad business. If I could give them 0 stars I would. Just be careful

Ashley C.

I was originally very pleased with the work that flow plumbing did as they seemed nice and honeest. Now, 5 years later, the pipes that I paid $20k to replace are leaking due to the fittings that they used and they refuse to do anything about it. They only have a 1 year warranty on their work vs. the 5 years that other companies offer. That should be an indicator of their work.

Tiffinie J.

I had leak in a pipe in my yard. Leak was fixed the crew was nice and responsive. I am not sure if they did a good job yet it has only been 3 days since the fix. Currently the leak is gone and looks good. I am giving them a low rating because of the horrible customer service I received from the owner/manager when I called in about my downstairs toilet now running after the fix they completed in the yard. I asked them to simply send someone out to check and see if there is anything that needed to be adjusted since the fix they made. The man was absolutely HORRIBLE telling me they would have to charge me $39.00 to check what is going on and another large fee for something else. I was quite dissappointed with their customer service and now I am worried that is anything isnt right with what they fixed If they wills stick to the warranty agreement.

Bob B.

We had what we thought was a simple sewer line blockage probably caused by roots. We've had that a couple of times thru the years. This time it was something more serious located beneath the slab, requiring breaking through the slab to get to the problem. The two man team that actually did the work of breaking through the slab and finding/correcting the problem were very hard workers. Professional, friendly, they kept every step of the process clean and safe. They took many buckets of dirt out of my house but never any dirt on the floor. They even covered walls and furniture to prevent any dirt or damage. They were also timely. They showed up when they said they would. When on Friday it looked like the inspection wouldn't take place until Monday, they took action and somehow got my inspection moved up to that same day! A different team - the excavation team - came out the next day and had the dirt back in the hole, cement poured, everything cleaned up and on their way in about an hour. It was a major job but the price seemed reasonable compared to other estimates received. Would definitely use them again although I hope I won't need them for a very long time and definitely recommend them to others. A friend has used them and were equally satisfied. Will post some pictures later.

Lindsey R.

I am very disappointed in the service I received and the way I was treated on the phone. I had an issue with my sink and toilet. Flow Plumbing came and cleaned the sink and snaked the toilet. A week later my shower flooded. I had not had any issues in the 2.5 years I lived there, and it went from draining fine to not draining at all and having stagnant water. I called to have Flow plumbing back out to fix it and I explained to the receptionist that I am 99% sure the shower clog was caused by the toilet snake. She said they weren't related at all and it wasn't their fault. I asked for an appointment to come back out. She said they couldn't come until Thursday between 12-5. I told her to go ahead and put me down for the appointment, but if I am able to fix it myself, I will call Thursday morning to cancel. I called to tell them Thursday morning that I WOULD need to keep the appointment and she said she never scheduled it. She blamed the appointment never being scheduled on me. She was very rude and said now a plumber wouldn't be able to come out until Monday.

I tried to use a local company, and had to call a more reputable company to come out. The new company came out same day and confirmed the new shower clog was caused by the way Flow Plumbing snaked the toilet. The shower had no issues and prior to when their plumbers came out. The shower was unable to be snaked because the issue wasn't a hair clog, it was a toilet paper clog that got pushed from the toilet to my shower. My toilet was also scraped up from the way the Flow Plumbing snaked my toilet. Because of Flow Plumbing, I had to pay an additional company to come out and fix something that was never broken. Also, the new company told me the toilet didn't even need to be snaked. It just should have been plunged. If Flow Plumbing would have diagnosed the issue correctly, it could have saved me a bunch of money. Flow plumbing misdiagnosed the solution.

I am very disappointed in the service as well as the rudeness of the receptionist/appointment maker. The customer service was terrible. I do not recommend.

Pamela G.

This company went over and above what I expected. Explained everything. Great attitude. Can't say enough good things about Flow Plumbing.

Eva S.

Nothing but good things to say about the two gentlemen John and Dillon. They worked hard and were patient and answered my questions.
Excellent customer service.

E M.

So many issues with them- not sure how they got voted a top choice by anyone. Constantly changed crews and none of the crews could be bothered to arrive before 10am. By the time prep was done and they were actually ready to work, it was 10:30. And of course, they stopped work at 3:30 to leave at 4p, all while taking a long lunch in the middle.

And I got pushback about wanting an invoice for the exact work being done.
And they jackhammered in the wrong room of my house, ironic after wanting that invoice.
And they handled that situation poorly as well.
And the concrete work they did after they repaired the plumbing work was incorrect. I asked about it, and they defended the concrete not being level with the existing foundation. Which, of course, the flooring guy had to address their poor workmanship.

Be smart. Use anyone but Flow Plumbing.

Jessica S.

I had slab leaks (a total of three) and was very dissatisfied with not only the customer service, but also their time management and work. The initial repairs were red-tagged by the city due to an unacceptable clamp that was used (it was not acceptable under a slab) and rather than get a crew out to fix it, they wanted to argue with the city. The start of our experience to resolution of the leaks was a total of approximately 3 weeks. During that time, we had holes through our slab in our house and down usage of a bathroom. They were constantly changing out of crews, lost time and delays due to poor planning on Flow Plumbing's part and combined with not doing the job properly the first time, a very inefficient way of doing things. I even had to pull their equipment out of my sewage line because they couldn't get someone out to pull it out before the day ended (or we would have had no bathroom facilities due to a balloon in our sewage line). I had to be pro-active and stay on top of communication because their office did not keep in contact and were not pro-active in keeping the people they were sending out to my place in the loop as to what was going on. We asked for a call from the owner to voice our concerns, we never received that call. They were a preferred vendor from our insurance carrier and we voiced our concerns with them as well. They did not want to share information with us and tried to use the fact that it was an insurance claim as reasoning. As the owner of the home, I am entitled to know what costs are accruing on the repairs and estimates, and only after talking to my adjuster, would they release that information to me. There are coverage limits we were trying to manage and we even debated switching providers mid-repair due to the unprofessionalism and lack of project management.