Flow King Rooter

Wanda H.

The two gentlemen who came out were for very professional, friendly and knowledgeable about what needed to be done; it didn't take them a very long time and they worked had at getting the job done; we liked the pricing for what was done and we will not hesitate to call them again.

Ray B.

If you like paying $85 just for someone to tell you how much they will charge for to do the work, this is the place for you. However, if you don't like paying $85 find out how much a job will cost, there are other businesses.

Danielle D.

If I could give more stars I would. I can't tell you how grateful I am to this company and especially the owner, Silvio. St. Louis experienced temperatures that were record breaking over the holidays and I had 2 pipes that burst right near Christmas Eve. I initially had a plumber that came on an emergency visit to fix the one pipe along with Roto Rooter, but then needed assessment and repair to the upstairs bathroom. I called Flow King from Thumbtack, on New Years Eve hoping to make a future appointment, and he came that day! He as able to hear where the water was leaking from, therefore pinpointing the place of the break WITHOUT pulling my heavy double sink vanity from the wall that would have created additional expense. He was able to replace the broken piece of the pipe without much invasion, determine that my water heater was old and creating sediment and calcium to settle which was causing previous slow water flow and hot water that wasn't sustainable. He understands and complies with insurance. He communicated in writing what was done, and what needed to be done due to the damage of the pipe and within days had a crew out to replace the water heater. The faucets were also needing to possibly be replaced due to damage and he worked with me to get something similar and the best price. He took his time to pick up the faucets and came the next day to follow up and see how the water heater was performing and after removing the calcium deposits and sediment that was flowing through my water, he saw that the current faucets worked fine after he cleaned them. Silvio saved me the money of two new faucets. His extensive knowledge is unmatched and his attention to details is incredible. His crew were respectful and trustworthy! Silvio also communicates thoroughly via phone and text to make sure I understood what he saw and what needed to be done with the most safe and economical process. He even sent me a video of the water flow that was now coming out after he knew to drain and clean them, whereas before he arrived, there was none.
I highly recommend Silvio and Flow King Rooter! He cares about his customers and works 24/7 regardless of holidays. Good plumbers are very hard to find and trust. Silvio has an outstanding reputation that I can attest to.
And he loved my two big dogs which is always a plus!
Thank you Flow King Rooter!

Darius Y.

Initially, I called on this company because of the outstanding ratings. However, after they came out on the initial emergency call, their contractor snaked the pipe from outside our house which is also where we run our business from. He stated the pipe was broke and needed to be replaced and that was it. I paid them $405.00 for emergency service and that was all we got. I ended up having to have my brother in law come over and snake it for us and we eventually got relief after like two days of draining water from the inside of the basement pipe where it flows to outside. I set up for Flow King to come and fix the issue but they couldn't come on the scheduled date due to rain. The next scheduled time was due to me having to leave town for a family emergency. In the meantime, another vendor came over took a look as well and discovered that it was a piece of pipe that was lodged inside the actual pipe that caused the back up. I had given Flow King a deposit in good faith of $2,202.28 and when I called and spoke with Savio about not going through with his company, he stated he was going to take an additional $400 from my deposit for pulling permits and cancellations etc. I tried to reason with him but he kept talking over me. I would listen to him talk for minutes but the minute I started to talk he would rudely interrupt me and not hear my side and this went on for 30 minutes. I ultimately hung up and called my credit card company for resolve. This story goes on and it's not done yet as far as me getting my 2k back for work that was not performed, no signed contract etc. I tried to talk to Salvio again about this and again, he was rude, accusing me of taking money from his business etc. This person has over $2000.00 of my money that he did not deserve and he lied about pulling permits from City Hall to do work here and several other lies this company put together to tell the credit card company. He called me, a consumer a liar!!!!! Beware when using them and get second opinions before you allow them to do work on your property is my advice. For those who had great experiences, I hope they weren't blindly ripped for lack of understanding their issue. This is NOT OVER!!!!!

Ben B.

If you need a professional, Silvio is the man for the job. Silvio initially came in to diagnose and fix a leaky shower drain, and ended up discovering that all of the plumbing for our 2 upstairs bathrooms was done incorrectly. At several points during the investigation, Silvio stopped to explain to me what he was seeing, and why it was a problem. He also discussed potential ""simple"" fixes that some plumbers may try that would not fully solve the problem. In the end Silvio and his team spent the better part of two days ripping out and then rebuilding the drain plumbing for our bathrooms. I appreciate the time and thought they put into the work, the quick turnaround, and the extent to which they value getting to job done right. Will definitely be calling Silvio for any future plumbing needs around St Louis, but I think this house is good to go now!

Matt L.

Brought them in to get an estimate for a replacement of a section of cracked cast iron waste stack. The tech arrived an hour late and quoted an estimate was well over twice what the next master plumber gave for the exact same work. It was shocking. I will not use them again under any circumstances.

Shawn J.

The reason I give two stars is because I had two dealings with this company. The first was great the second, not so much. Had to replace some pipes to a sink in my basement bathroom in November. Made the appointment days ahead and they sent out a Tech named Scott for estimating and actual work. They even texted me his pic and a short Bio, I liked that. Scott was professional and did a great job very quickly so those two stars are for Scott the tech. I like what I saw so, this month, when the toilet in same bathroom was draining slowly I knew my main trap was getting clogged and I should get someone out. I called Flow King again and made appointment for 3 days from time I called, they gave me cable repairman hours, 9am to 1pm window and then never showed up! Got a garbled voicemail around noon that I could not hear, tried calling back several times but straight to voicemail. So much for 24/7 service. I get it, more people are home and more work for home utility repairmen as a result but, I called and an appointment time was set days ahead! Had to get someone else to show up the next morning from national chain that I know was super expensive because, by that time water was coming up basement drain. BTW it has been two days since appointment and Flow King had the nerve to call now to ask if I want to reschedule, unbelievable! If you are not consistent in quality of service you will not be around too much longer.

A J.

Called their 24 hour line around 10:30PM. They advised someone could be here between 8AM and 9AM the next morning. Received text by 7:30AM advising Scott would be arriving shortly. The text included a photo and short bio for the tech. Scott wore a mask, was super friendly and willing to give us some tips to prevent other typical household plumbing issues. Simple issue resolved in less than an hour. I put too many cooked egg noodles down garbage disposal. Food made it past main sink pipe but the pipe in basement was clogged. 51 year old pipes. Scott went into basement with his tools/machine and cleared the line in no time. Will definitely use their service in the future if needed.

Dave S.

I had a clogged kitchen sink and called this business. They never responded to my 3 voice messages I left over a 2 day period. I reached out to Academy Air due to a recommendation made to me by a neighbor. They came, snaked the drain and left a half hour later. Excellent work in every respect. The best thing about them vs Flow King is the fact they respond. Flow King must be swamped with business. They will not be getting any from me in the future. I don't want to add to their obvious overburdened backlog of work.

Nikki R.

Silvio and Michelle provided fast, reliable service when I needed help right away. I live several states away, and they were able to coordinate they're resources to quickly take care of a major plumbing job at my house. Their pricing was way more than fair, and I honestly couldn't be more satisfied than I am. Great customer service, great communication! Would highly recommend! Thank you!