FloHawks

L M.

Our septic system was supposed to be pumped between 12 and 5 PM yesterday. I called at 4:45PM asking if a someone was coming. The gentleman arrived after 5 PM only to tell me that he couldn't do the job because he didn't realize digging was involved and he was almost off the clock. They rescheduled me for today, again, 2:30 PM in the afternoon and no one has showed up yet. I called they said it will be another hour and a half. I should've gone with another company. i do not appreciate them not being respectful of my time.

Becki H.

Called for emergency service and got an answering machine.

Ronald W.

labor day weekend our septic alarm went off, we called flawhawks they sent out their guy, and after he took a look, we were informed that 2 of the tanks were completely full, and needed to be pumped, i knew that we had our septic pumped less than 2 years ago so i was surprised that he said they were full, he wanted to run a scope and said that the people who installed the septic did not install the control box properly, he quoted us over $1500.00 to send someone out that day, we ended up calling a different septic company a day later, they came out and to our surprise the guy opened the tanks and they were almost empty !!!!!!! the only thing that was wrong was the filter was pluged, i do not appreciate being lied to buy this flawhawks employee, flawhawk not only charged us for the service call but also an additional amount for god knows what.......i feel so violated, i guess that is a nice way of making a lot of big bucks !!!!!

Gary T.

Appointment set up for 1 to 5pm. No one showed up or called. Finally get a call at 6:25pm, asking if we could reschedule for the next morning. We have water flowing out of the septic tank vent. We can't flush toilets, take showers, laundry etc. When I called back at 7:13, a truck was finally coming from an hour away.

Jun J.

Never trust what this company told you when they will come.

They said come on Monday, come in Tuesday instead,
then come in Wednesday, and slipping the data until who know when.

I have been living like a homeless for a week, I regret calling this company.

Stay away from it!!!!
Very disappointed

Paul S.

Tried to get a quote on a water line that was leaking. Got the runaround (calls not returned when i was ""promised"" they would be - was talking with three different folks and none of them seemed to know what the others were doing.) for about 2 weeks and decided to go with another company. The other company i went with immediately returned my calls and were working on site the next day.

My recommendation to FloHawks; call people back when you promise them you will. Even if it only to say Sorry, we are too busy to help you. I would have respected that.

Adan M.

I call Flohawks for Bid / quote, the give quote for $2074.13, they ask me for 1/2 first, and they took $1000.00 and the 2nd time took $1088.38
fist the charge me more and on top that send balance of $44.00,
why i should even bother call for bid, is not about the money so about $59.00 more, wasn't lot but, all that money just to came dig my front yard maybe 2hrs,
I got 3 bids for my septic, and I choose they over other companies, I disappointed with them.
now is sinking and don't fix anything I doing wrong business.
well for sure not going to call them again.
THEY DON'T HAVE INTEGRITY........

Katherine M.

My septic air alarm need a simple fix. The plastic tube needed to be replaced. When I called I explained in detail what part was needed and asked them to make sure it was in the truck. That didn't happen, tech didn't have parts and had to go to pick them up from supplier on my time. He installed a very unprofrssional job and the tube did fit. You could hear air leaking at the connector on alarm fitting. I asked about it and he said it was fine the alarm would not trigger again. So the alarm started chirping every night a 2 a.m. when the throw back process was running. So that was $341.00 for nothing. I wasn't about to call these people back to just charge me more money so they could practice at my house.

I called A-Bell Septic and Excavating and they found multiple issues with everything that FloHawks had touched. A-Bell Septic redid the entire air alarm lines to the alarm box and finally no problem last night. I'll never use or refer FloHawks to anyone. I wish I had checked their complaints before I called them, but they installed the system for the builder so I figured they might be able to work on it. Very shoddy work, and un qualified technicians. I'll stick with A-Bell for all future septic maintenance and repairs.

Brandon E.

I've hired many contractors in the past and have never paid so much for so little. $2,100 for them to diagnose problem with my drain field. They showed up for one hour left and can't tell me the issue. Would not recommend.

Rebecca A.

Horrible customer service, this is my 3rd attempt with this company to fix the same problem. The workers who's show up are kind and courteous albeit just not quite experienced enough to diagnose and fix the problem at hand. The first plumber came and spent all of two minutes and pronounced it to be a problem with the sprinkler system, which they don't cover. So I had to call the fire/sprinkler specialist. They came out and quickly diagnosed that is was not a fire sprinkler issue but was INDEED a plumbing issue by turning off the water to the sprinkler system. The vibrating/humming noise did not stop. They then turned off the water to the indoor plumbing which effectively silenced the vibrating/humming noise we have been experiencing. I'm not sure why flohawks was unable to perform this simple test. So then I had to call flohawks again. The second technician who came out decided it was the temperature regulator valve. He changed it, but the noise did not go away. He said it would in time, it's been 2days and it hasn't, so now I'm currently waiting for the third technician from flohawks to show up and we will see how this goes. What has really prompted me to write this review as I wait for the technician however is flohawks extreme lack of customer service. They just send out plumbers without checking your schedule, tell you there on the way, but apparently can give you absolutely no general time estimate. 30 minutes or 5 days!? No one knows. Long story short maybe get some more experienced technicians and definitely hire a new customer service staff