FloHawks

Kristen A.

I recently had a septic issue and called flohawks. They sent Frank out, same day (which was such a relief!). Not only did he arrive when they said he would - he was the BEST technician I've had work on my septic in the 11 years I've lived here. I've had a series of issues with my system and have had at least 10 septic people here doing work, inspecting, etc and not one of them told me that there's a filter inside the tank that I'm supposed to clean monthly. Monthly! I had no idea, so I hadn't done it. And my toilets had stopped working. Frank explained the system brillantly, he made sure I understood fully and he was so cheerful about the whole thing. He cleaned and pumped the tank, made sure all systems were a go inside the house and really went above and beyond to make sure the problem was solved and that I knew how to prevent it moving forward. I cannot say enough great things about Frank - he's incredible and I appreciate him and his amazing customer service beyond words!

Singfest S.

RE: FloHawks in Belfair-this is a synopsis of what my wife had experienced. Highly recommend you Do Not do business with these folks.

I feel robed by this company after having them charged me almost twice the amount I should have been charged for a septic cleaning they did for me...
When I called for an appointment & estimate, they quoted me $550 for pumping my septic, but after their technician arrived, they mentioned that they may need to pump the other chamber where the septic pump is located and they quoted me an extra $415 that I needed to pay to have it done. Unfortunately I did not know this service is included with other companies with no extra charge and even if others do charge, their fees don't seem to be as outrageous as FloHawks charges! ( I understand it runs between $40-60 extra...)

I contacted them after I found out that I was overcharged and asked to speak with the manager. Their manager told me without any hesitation and in a rude way that they would not give me any money back and that next time ""I needed to do my homework and shop around before contacting them"" ... the thing is that I did do my homework and understood that a fair price would be around $550...however, since I am not an specialist I do not know all there is to have done so I trusted and follow their advice...at the end, I was taken advantaged of and did get not treated respectfully nor charged a fair price.

I DO NOT RECONMEND this company and consider them thieves!

Sw S.

I feel robed by this company after having them charged me almost twice the amount I should have been charged for a septic cleaning they did for me...
When I called for an appointment & estimate, they quoted me $550 for pumping my septic, but after their technician arrived, they mentioned that they may need to pump the chamber where the septic pump is located and they quoted me an extra $415 that i needed to pay to have it done. Unfortunately I did not know this service is included with other companies with no extra charge and even if others do charge, their fees don't seem to be as outrageous as FloHawks charges! ( I understand it runs between $40-60 extra...)

I contacted them after I found out that I was overcharged and asked to speak with the manager. Their manager told me without any hesitation and in a rude way that they would not give me any money back and that next time ""I needed to do my homework and shop around before contacting them"" ... the thing is that I did do my homework and understood that a fair price would be around $550...however, since I am not an specialist I do not know all there is to have done so I trusted and follow their advice...at the end, I was taken advantaged of and did get not treated respectfully nor charged a fair price.

I DO NOT RECONMEND this company and consider them thieves!

Cheri A.

I've tried to use this company twice. That's turned into four separate appointments. EVERY SINGLE TIME they've been hours late from their estimated arrival time (appointment for 8am-noon, nobody arrives by 3pm), and once were so late they had to reschedule me for two days later. The plumbers who show up have no idea what the appointment is for, the customer service people I make the appointments with have made me the wrong kind of appointment or not included enough information for the people who do the actual work to know what's needed. It's infuriating. After all this, I've only had one plumber actually show up and do anything- he was looking for a septic leak, couldn't find it, I found it on my own three months later. So, even when they show up, they don't succeed at what they're doing.

Jun J.

If there is a negative star review I can give I would. It is ironic to see a 4+ review, this company is a joke, it never knows to be credible and reliable, I suggest stay away from it.
I have very bad experiences with it: they tell you come a time and now show for many times. I understand you want it rip off some other people with emergencies, and keep us waiting, waisting time and energy. Disappointed, frustrated and angry.
Again, do not trust this company! It is a JOKE!!!

Sammie H.

The response time from FloHawks beats 911 9 out of 10 times! We've used them for some general maintenance but for those plumbing, septic tank leaking emergencies...thank god for these folks! They respond quickly on the call and dispatch ASAP. Nothing worse than being helpless when your spouse is out of town, you're alone with kids and the flood begins...literally! Highly recommended for not only their response but quality of work and professionalism. They are our go to wet angels!

Tracey B.

Thank you kind lady for explaining the system during this big mess of Rain on the 106/canal...I appreciate you and Merry Christmas!!!!!

Michael D.

I had a stubborn bathroom sink that I tried to fix myself with the do-it-yourself kit and a few bottles of drano. Todd showed up at 8pm no less, and got it done in no time at all and made it look easy. Thanks!

RN W.

I called 3 times to speak to them about getting an estimate on a plumbing project. The receptionist was polite and insisted that Carl would call me back shortly. Carl never returned my multiple messages and I have since moved on.

Don J.

Contacted FloHawks in Belfair to have a septic pumped and certified for a sale. FloHawks showed up and I found out that they had only pumped the septic and did not do a certification $500.00. I had FloHawks come out a second time for a certification and they had to dig up the septic again and charged me another $1,200. Still no certification. They left a message at the wrong phone number for more repairs. I contacted them again for receipts and the field manager Kevin said the septic needed more work to be certified to the tune of $6,000. This company can't seem to pump and certify a septic system without numerous phone calls and service calls. BEWARE