FloHawks

Sw S.

I feel robed by this company after having them charged me almost twice the amount I should have been charged for a septic cleaning they did for me...
When I called for an appointment & estimate, they quoted me $550 for pumping my septic, but after their technician arrived, they mentioned that they may need to pump the chamber where the septic pump is located and they quoted me an extra $415 that i needed to pay to have it done. Unfortunately I did not know this service is included with other companies with no extra charge and even if others do charge, their fees don't seem to be as outrageous as FloHawks charges! ( I understand it runs between $40-60 extra...)

I contacted them after I found out that I was overcharged and asked to speak with the manager. Their manager told me without any hesitation and in a rude way that they would not give me any money back and that next time ""I needed to do my homework and shop around before contacting them"" ... the thing is that I did do my homework and understood that a fair price would be around $550...however, since I am not an specialist I do not know all there is to have done so I trusted and follow their advice...at the end, I was taken advantaged of and did get not treated respectfully nor charged a fair price.

I DO NOT RECONMEND this company and consider them thieves!

Cheri A.

I've tried to use this company twice. That's turned into four separate appointments. EVERY SINGLE TIME they've been hours late from their estimated arrival time (appointment for 8am-noon, nobody arrives by 3pm), and once were so late they had to reschedule me for two days later. The plumbers who show up have no idea what the appointment is for, the customer service people I make the appointments with have made me the wrong kind of appointment or not included enough information for the people who do the actual work to know what's needed. It's infuriating. After all this, I've only had one plumber actually show up and do anything- he was looking for a septic leak, couldn't find it, I found it on my own three months later. So, even when they show up, they don't succeed at what they're doing.

Jun J.

If there is a negative star review I can give I would. It is ironic to see a 4+ review, this company is a joke, it never knows to be credible and reliable, I suggest stay away from it.
I have very bad experiences with it: they tell you come a time and now show for many times. I understand you want it rip off some other people with emergencies, and keep us waiting, waisting time and energy. Disappointed, frustrated and angry.
Again, do not trust this company! It is a JOKE!!!

Sammie H.

The response time from FloHawks beats 911 9 out of 10 times! We've used them for some general maintenance but for those plumbing, septic tank leaking emergencies...thank god for these folks! They respond quickly on the call and dispatch ASAP. Nothing worse than being helpless when your spouse is out of town, you're alone with kids and the flood begins...literally! Highly recommended for not only their response but quality of work and professionalism. They are our go to wet angels!

Tracey B.

Thank you kind lady for explaining the system during this big mess of Rain on the 106/canal...I appreciate you and Merry Christmas!!!!!

Michael D.

I had a stubborn bathroom sink that I tried to fix myself with the do-it-yourself kit and a few bottles of drano. Todd showed up at 8pm no less, and got it done in no time at all and made it look easy. Thanks!

RN W.

I called 3 times to speak to them about getting an estimate on a plumbing project. The receptionist was polite and insisted that Carl would call me back shortly. Carl never returned my multiple messages and I have since moved on.

Don J.

Contacted FloHawks in Belfair to have a septic pumped and certified for a sale. FloHawks showed up and I found out that they had only pumped the septic and did not do a certification $500.00. I had FloHawks come out a second time for a certification and they had to dig up the septic again and charged me another $1,200. Still no certification. They left a message at the wrong phone number for more repairs. I contacted them again for receipts and the field manager Kevin said the septic needed more work to be certified to the tune of $6,000. This company can't seem to pump and certify a septic system without numerous phone calls and service calls. BEWARE

Glen S.

I have to dispute Tom's statements. I called at 12:15 stating that I was already there and inquired about when to expect them. I was not given a time but was told that it would be ok to go home since I live 15 minutes away. My time slot was ""afternoon "". I didn't realize exactly what that meant I guess. I went back at 3:30 to make sure that I was there. At 4:30 we called again since we had not heard anything and were told that the truck was still at a job that he had started at 2:00. I finally gave up and left at 5:30 and at 5:45 got the call the the driver was on his way. That isn't afternoon anymore, that is evening. I get that things happen and jobs go long sometimes. Call me let me know what is going on. I should t have to chase anyone down to give them my business. I called AAA septic and was given a 2 hour window. I can live with that. I should have asked for referrals in the first place.

Sam J.

My family was visiting my mother, in Lilliwaup, WA, north of Hoodsport. I found a leak under her sink which deteriorated quickly. In my attempts to 'fix it' a deteriorating metal pipe broke. I was a bit worried since we were so far from a major city. I quickly found FloHawks, in Belfair, WA, and they were able to send someone out a few hours later. FloHawks employee, Tim, was very helpful and polite. Within an hour the leaky sink was no more. Overall, the entire company was very professional and our experience was great! I highly recommend FloHawks for any plumbing issues!! Thanks FloHawks