Flo Pro

Amanda T.

I am sorry to say this was worst experience ever. We have been having trouble with both toilets over flowing. The guy came out and listened to our problems. Then flushed both toilets said everything looks good. So why over flowing?! He said may we r using too much toilet paper or our poop is to dense n maybe eat more salads! OMG did I really hear this? He adjusted float so it would let in less water when flushed. Here's the kicker: I counted them n he said 6 times we should replace both toilets n they sell them n even gave me quotes on prices. Some marketing tool. Never again!

Randall H.

Had to do some trenchless work for a line that ran under our bedroom. Older home with addition and ""orangeburg"" pipe. Got 3 quotes and did 3 interviews, read reviews and went with Ed and his team at Roto-Rooter.
Very responsive, on time for each day with communications in advance, this turned into a 3 day job and they cleaned up each day.
Can't say enough positives about Ed and the team facing multiple obstacles and working past them. End story - we have a new drain and no damage to my bedroom! Cost was right where the estimate predicted.

Elizabeth A.

We got a same-day appointment at 2:00 on a Monday when our other plumber cancelled our 10:00am appointment at the last minute.

Marco came and was here for a couple of hours. The cost was somewhere in the $240 range. Snaked the drain and stuck around until we were confident it had been cleared.
I understand that this is a bit pricier than other plumbers, but I'm not sure other plumbers deliver - I JUST had this snaked out by another company, who was in and out in a few minutes.
Roto-rooter said they'll probably have to come out again because I live on the river and it's just roots, roots, roots here! BUT, part of their cost is a one-year guarantee! If they DO have to come out again, it's covered!!

Service was professional and timely.

Victor G.

This company in Albuquerque has the worst customer service and they are priced way too high. They would not set up an appointment with me and were very rude and vindictive. The ladies working are not professional at all. We set up an E-appointment and no one called me back after one day. We never received a call from the manager when we asked to deal with him after and bad call with the receptionist/sales person. We found another company who gave better pricing and treated me with respect. They will be at my house in one hour.

Jeff R.

Good service and good communication. But. They are $136/hr. Most plumbers are much cheaper. My advice is shop around if money is an issue

Joanna G.

I experienced the best service with Roto Rooter. I was happy with my free estimate. They got the work done quick!

Momoeight B.

They said that they would come in a two hour window in the morning. They said that they could not give an hourly rate over the phone and would have to a free quote on arrival. They did not show up during the 2 hour window. When I called, they said it would be another hour. I called 2.5 hours later when no one had shown up and they said someone would be there soon. The plumber showed up a total of 5hours after I expected service. He walked in, looked at the drain and told me that it would be $230/hour. TLC Plumbing told me over the phone that they charge $95/hour. I told the plumber that and he said he understood. I don't see how they think that they are worth essentially 2.5 times the hourly rate of their competitor. My guess is, they make you wait all day and by the time they get there, you are so fed up and tired of dealing with the issue most people just pay the extra to be done with it. Do yourself a favor and call TLC or someone else right off the bat.

Finnegan O.

What can you say? 1) incredible communication with the dispatcher about when the technician would arrive; 2) got the job done quickly; 3) professional, courteous, and helpful; 4) was square about the price; 5) gives you free gallon of drain cleaner and a year long warrantee. More than I would like to spend, but in a town where major tradesman seem to think it is OK just to no-show, worth it! Ask for Jimmy!

Sara D.

Roto-Rooter came to our house and helped with our drains that have been draining slow. They were on time and very clean. We always use them when we are in need of a plumber.

Jay And Peggy T.

We encountered a backed up shower and tub on a Sunday. We contacted the Rio Rancho number and within one hour a service technician was at our door. Manuel was very professional and kept us informed of what he was doing every step of the way. We also had the pleasure of working with Mike when he came to the house on the same day and used a camera to look at our lines for additional problems or issues. Both of these men were friendly and professional. They were both competent and trustworthy.