Flatley's Plumbing Express

Todd P.

FRAUD. They quoted me a price on line for a simple sump pump replacement and then when the dip $hit got here quoted much higher. Bait and switch. I told him to leave, no crooks allowed!

Do not use this company. Look at their awful reviews.

Also, the receptionist is rude as can be.

D F.

Would not recommend! We had them out to fix an issue from a previous job they did for us. We decided to have them quote on changing out the shark bite hose with a copper hose, we also needed a water heater expansion chamber. We were quoted $485 for both. He said he would have to return the next day to do it as he needed to get the parts. The next day a different plumber came out and said the cost would be $795 not $495 as previously quoted. We declined to have the service done by Flatley's. Kind of felt like a bait & switch.

Mike K.

We had a sewer backup on a Saturday, so we were desperate for a plumber to diagnose and fix the issue. They came out to drain the line only find it a city main blockage. We had a price for the day and to come back Monday to dig and install a valve to prevent the back up again in the future. The work looks like it is done well but hard to tell based on the experience we received.
A plumber was disrespectful to us by berating us for what was found in the ejector pit. His co-worker told him the reason for the stuff found but still berated my wife and then gave me the same speech. I get he's obligated to tell us these things shouldn't be flushed but he shouldn't keep going when we told him already.
The crews were disrespectful to our house and belongings. They never tarped the house where they were walking or put coverings on their shoes. They tracked sewage water and dirt/mud from outside all through the house. They tarped the stairs but not the floor leading to the basement or in the basement to the plumbing. Saturday was a huge mess, Serv Pro came out on Sunday to clean up, then they came in on Monday and dirtied up the whole house again. No tarps or shoe coverings at all. They even used our personal items as part of their work. They took a bucket of ours to help with cleanup as well as our towels.
They didn't finish the job as described. We had to call them back to finish the job and put things back together as they found them. They also had to come back and pick up their tools that were left behind. Shows the lack of attention to detail that they left their own belongings as well as leave us without a finished product.
The pricing was questionable at best. We didn't ask the right questions in the heat of the moment but when we received a breakdown of the pricing, none of it made sense. We've had some in the know look at the bill and were shocked at the cost.
I'd have a hard time trusting this company with how they performed their work. I've never had a contractor leave such a mess and act in such a manner. They got their money from us, and they never will again. They shouldn't get your either.

Joe D.

My bill was paid right after I Posted my review. As I stated, I really wanted to get across to the owner my experience so they can have feedback on a client's onboarding and billing process. It's unfortunate they say it's false. What I stated in my review was fair and accurate - just a bad experience. It happens, you can't win them all - just be warned, being nice and speaking to managers just got me a ""That's false"" and complete denial from the company, even though I only have written my experience accurately and fairly. This means they seem to be unwilling to acknowledge their mistakes and might not be good at working with you to resolve issues. Just my two cents on that last part.

Mary B.

No complaint about the actual work done but problem with getting the 90 day warranty for the work. Called the business 3 times and told owner/manager would e-mail the warranty to me. Still waiting on that warranty!

Donna B.

Friendly Jennifer answered my call & scheduled the appointment for the next day, per my request. The technician, Diego, arrived promptly at the scheduled time & diagnosed my problem as exactly what I already knew the issue to be. No ""upsell"" tactics or overselling. Service was quick and the job was done to the highest quality standards. Couldn't be more pleased with the quality of the work and quickness of the installation of my ejector pump. I would highly recommend this company.

Scott Z.

Robert refused to fix the gas dryer leak he left and I l found a year later. I told him I had 3 gas leaks and he only fixed 1. They don't have proper equipment to find leaks. They rely solely on the old method of spray with soapy water. Your house will ""blow up"" before your leak gets fixed if you rely on these plumbers! I went out of my way & purchased a legit gas leak tool from Home Depot. He told me it's not working & to return it. 1 hour later Nicor shows up and finds the same leaks with their device that I found with my device. Robert had already left because he didn't know what to do. We were left ""shut off"" for 5 hours until we could get a knowledgeable plumber. Calling Robert a professional licensed plumber is similar to a licensed CDL holder that cannot backup a shipping container into a dock. We never asked for Robert in the first place. We asked for Jason!


When using the electric gas leak detector, if a red light come on, it is very very concerning. Cannot be ignored!

Stephanie S.

So update the issue was not the toilets after all. These guys told us it must be the toilets so we changed out all our toilets. After having the issue persist my husband and buddy took one off and found cracked flange and it was set too low. Had a plumber

Bill L.

Express indeed. We needed a gas line relocated for a new appliance. They arrived the next day at 0700 sharp, spent 15 minutes reviewing the job for a quote, and were finished before breakfast.

Thanks guys. Great job!

Kris T.

The first two guys Brandon and Diego that came out seemed very nice and I was under the impression the work would be completed properly. A couple of thousand dollars later I was left with a bunch of pipes that were falling apart. I called and they sent out someone who confirmed everything needed to be redone and the job was done poorly, I could even hear him on the phone with Brandon asking him what he did and that everything was falling apart. The guy said he would come back the following day that he needed to get parts(which he never did come back) I then called and asked to speak with the owner in which the secretary seemed annoyed by and I never received a phone call back from the owner. On the third day and three guys later and the only reason I rated it two stars instead of zero is the problem was finally taken care of by Dave who did a good job. Overall they way overcharged me, were a huge inconvenience and did a poor job. I will not be using in the future.