Flatley's Plumbing Express

Sophie Y.

When I was looking for a plumber, I searched on google and Plumbing Express was the first company that popped up. So I called them for an estimate. Juan came out and quickly figured out the problem and quoted me for the repairs. They came back out 3 days later and finished the job. They arrived exactly when they said they would. And the job took exactly how much time they said it would take. After making my appointment, I looked them up on Yelp and found a lot of bad reviews. But it was too late and I already gave a deposit and made the appointment. I was a little nervous, but hoped for the best. I am glad I stuck with them. Juan did an excellent job. He's nice, professional and respectful. They laid out tarps and plastic and didn't make any messes. They respected my home. He also found another problem with one of my other showers. However, he told my husband the problem and gave him tips on how we can resolve it ourselves (shower leaking - needs to be recaulked). Overall we are happy with the service. It was more expensive than I was originally expecting - but the job is done and we are satisfied. Thank you, Juan!

Ricky M.

Your location

Flatley's Plumbing Express

9526 Corsair Rd, Frankfort, IL 60423

Plumber

Rick Mcsheridan

53 points

 

2 hours ago

Way overpriced and very messy work habits. When he showed up he said he couldnt get it done that day because the heater was at his shop and he couldnt get it. He then told me he could do it the next day and he would need half upfront to show up the next day. When I said no he tried to get a 95.00 service fee. He then made a call and his company had someone else bring out the heater. After the install I had no water pressure in the kitchen. The installer said the faucet needed to be replaced and quoted me 585.00. When I said it was too much he said price was good for today only and if he came back it would be more. I replaced it myself for less than 100.00. He scratched my hardwood floor and I had to get on my hands and knees to scrub off all the pipe sealant he smeared all over the floor. Oh and when I asked what the warranty was on the install work he got caggy and wouldn't answer the question. I don't know how he was able to quote prices so quickly without even checking parts and material. I feel I was taken advantage off because I needed the repair done ASAP. To the Owners response you are full of crap. The second Tech only delivered the water heater and then left he was here maybe twenty minutes. Based on all your defensive and non helpfull responses it's obvious you feel your company is never wrong and all your customer complaints are unfounded. Then you post a Lie about two Techs being here to mislead future customers. Also what about the mess he made and the scratched to my floor you didnt adress that did you? You are a shaddy outfit at best. I have seen the many BBB complaints filed against your company. I quees they were all just disgruntled customers right?

Response from the owner 2 hours ago

Not only did we do everything we could to get the heater installed same day, we also called the village who came out to shut off the water so we could install a ball valve. We had 2 technicians there for 5 hours to install ball valve, 18"" slim water heater as well as changing the piping from galvanized to copper to accommodate the new heater. The choice was not only given, it was yours if you wanted time to think about it.

Todd P.

FRAUD. They quoted me a price on line for a simple sump pump replacement and then when the dip $hit got here quoted much higher. Bait and switch. I told him to leave, no crooks allowed!

Do not use this company. Look at their awful reviews.

Also, the receptionist is rude as can be.

D F.

Would not recommend! We had them out to fix an issue from a previous job they did for us. We decided to have them quote on changing out the shark bite hose with a copper hose, we also needed a water heater expansion chamber. We were quoted $485 for both. He said he would have to return the next day to do it as he needed to get the parts. The next day a different plumber came out and said the cost would be $795 not $495 as previously quoted. We declined to have the service done by Flatley's. Kind of felt like a bait & switch.

Mike K.

We had a sewer backup on a Saturday, so we were desperate for a plumber to diagnose and fix the issue. They came out to drain the line only find it a city main blockage. We had a price for the day and to come back Monday to dig and install a valve to prevent the back up again in the future. The work looks like it is done well but hard to tell based on the experience we received.
A plumber was disrespectful to us by berating us for what was found in the ejector pit. His co-worker told him the reason for the stuff found but still berated my wife and then gave me the same speech. I get he's obligated to tell us these things shouldn't be flushed but he shouldn't keep going when we told him already.
The crews were disrespectful to our house and belongings. They never tarped the house where they were walking or put coverings on their shoes. They tracked sewage water and dirt/mud from outside all through the house. They tarped the stairs but not the floor leading to the basement or in the basement to the plumbing. Saturday was a huge mess, Serv Pro came out on Sunday to clean up, then they came in on Monday and dirtied up the whole house again. No tarps or shoe coverings at all. They even used our personal items as part of their work. They took a bucket of ours to help with cleanup as well as our towels.
They didn't finish the job as described. We had to call them back to finish the job and put things back together as they found them. They also had to come back and pick up their tools that were left behind. Shows the lack of attention to detail that they left their own belongings as well as leave us without a finished product.
The pricing was questionable at best. We didn't ask the right questions in the heat of the moment but when we received a breakdown of the pricing, none of it made sense. We've had some in the know look at the bill and were shocked at the cost.
I'd have a hard time trusting this company with how they performed their work. I've never had a contractor leave such a mess and act in such a manner. They got their money from us, and they never will again. They shouldn't get your either.

Joe D.

My bill was paid right after I Posted my review. As I stated, I really wanted to get across to the owner my experience so they can have feedback on a client's onboarding and billing process. It's unfortunate they say it's false. What I stated in my review was fair and accurate - just a bad experience. It happens, you can't win them all - just be warned, being nice and speaking to managers just got me a ""That's false"" and complete denial from the company, even though I only have written my experience accurately and fairly. This means they seem to be unwilling to acknowledge their mistakes and might not be good at working with you to resolve issues. Just my two cents on that last part.

Mary B.

No complaint about the actual work done but problem with getting the 90 day warranty for the work. Called the business 3 times and told owner/manager would e-mail the warranty to me. Still waiting on that warranty!

Donna B.

Friendly Jennifer answered my call & scheduled the appointment for the next day, per my request. The technician, Diego, arrived promptly at the scheduled time & diagnosed my problem as exactly what I already knew the issue to be. No ""upsell"" tactics or overselling. Service was quick and the job was done to the highest quality standards. Couldn't be more pleased with the quality of the work and quickness of the installation of my ejector pump. I would highly recommend this company.

Scott Z.

Robert refused to fix the gas dryer leak he left and I l found a year later. I told him I had 3 gas leaks and he only fixed 1. They don't have proper equipment to find leaks. They rely solely on the old method of spray with soapy water. Your house will ""blow up"" before your leak gets fixed if you rely on these plumbers! I went out of my way & purchased a legit gas leak tool from Home Depot. He told me it's not working & to return it. 1 hour later Nicor shows up and finds the same leaks with their device that I found with my device. Robert had already left because he didn't know what to do. We were left ""shut off"" for 5 hours until we could get a knowledgeable plumber. Calling Robert a professional licensed plumber is similar to a licensed CDL holder that cannot backup a shipping container into a dock. We never asked for Robert in the first place. We asked for Jason!


When using the electric gas leak detector, if a red light come on, it is very very concerning. Cannot be ignored!

Stephanie S.

So update the issue was not the toilets after all. These guys told us it must be the toilets so we changed out all our toilets. After having the issue persist my husband and buddy took one off and found cracked flange and it was set too low. Had a plumber