Flatley's Plumbing Express

Jaime L.

I talked to Ashley about a job that was done at my home. They quoted me $2000 to do a job. I let them do it and when finished they told me that I needed something else done which cost $8000. The plumber assured me that it would take care of the problem, but I continued to have the same issue. So I reached out to another company that only charged $700 for the job and my issue was rectified. The other company told me that I was ripped off. So I called Flately and spoke to Ashley requesting a proper refund due to them not correctly doing the job, she was very rude over-talking and contradicting. She told me a refund will not be issued in any amount .... Whatever you do don't do business with this company! They're rip off!

Allan P.

Excellent service! They were able to send a technician within hours of my call. It's hard to find same day service and we were very happy. Leo diagnosed our problem and fixed it promptly. He was friendly and professional. Could not ask for more. Definitely recommend.

Tom O.

Friday window was 730-11- showed up around 2. Didnt fix the problem but charged for it. Says will be back Monday at 8. Shows at 930. Here from 9:30-11:15 charges over $1500 just for Monday including the laundry sink trap that took 10 minutes and cut me a ""deal"" from $385 to $285. Spoke to manager asking to explain how I got a deal cutting me from $385 to $285 for the laundry sink trap. Cost of part was about $20. Labor took 10 minutes. Was already there for another job making $1570. Manager could not answer the question directly as he knew it was a rip off. Just kept redirecting the conversation, says they are competitively priced. Went round and round and he could not answer a simple question. Ended up waiving Friday's bill as they came and didnt fix anything. Seems the laundry trap was a way to upcharge me. They got $1570 for under 2 hours of labor and about $20 in parts. I understand the hydrojetting is not cheap. I didnt know the laundry sink was a 10 minute job. The inlaws are coming into town and the wife wanted it done so we agreed to the $285. Flatelys after making $1200 in less than 2 hours could have charged a nominal fee for the trap instead decided to grab me by the ankles and shake out all my money. They could have fixed the problem after I spoke to the office. Instead here I am writing a poor review. Use someone else!!!

Margaret M.

After paying a service fee and sending away another plumbing company for NOT solving our plumbing issue, we called Flatley's Plumbing Express upon recommendation of a third plumbing company. They showed up within 15 minutes ready to work. They came up with a solution and clearly explained everything in detail prior to quoting us a more than reasonable rate to fix it. We were amazed with the knowledge and expertise of Jeremy and Rob and feel confident that our problem has been solved. We are also relieved that we now know exactly who to call for any future plumbing issues that may arise. We couldn't be more grateful.

Sheila L.

Do not use this company! They are dishonest and looking to scam you out of money. We had a blockage in our kitchen sink. Almost right away, the plumber started telling us we are most likely going to need to hydro jet the pipes which is around $1200. He worked on the sink for a bit but never brought out a machine to rod it. He drained a few sections of the pipe which allowed it to work briefly, long enough for him to get paid while telling me the problem will return and maybe as soon as that night. Sure enough, Within five minutes of him leaving, I went to use the sink and it wasn't draining! I basically paid him for nothing as I never even got to use the sink once. We called them and they sent someone out the next day who did nothing but look at the pipe and say yep, the only thing left is to hydro jet and pay the $1200 plus (on top of what we just paid!). I decided I wasn't giving them another penny and thank god. I got out another company who did the job right. He used a true machine that did the rodding and fixed the problem easily. His cost was $50 less than the what I paid for the non-work I received from Flatley. Do not get taken by this company as I did. It's a terrible feeling to know there are companies out there doing this to people.

Jess S.

I woke up to find water leaking front my living room ceiling and none of my usual plumbers were available for service that day. I got Flatley's plumbing from an acquaintance and made the mistake of not checking Yelp before calling them.

When the plumber got here, I showed him the leaking water valve on the toilet then asked if he could change the other toilets as well (4 total) and flappers (4 total) since they were also corroded. What seemed like a simple project took him 4.5 hrs. He did ultimately install 2 new water intake valves as well and overall the job was acceptable..that is until the bill came in: $1480. This was a normal weekday during working hours. Never have I had such an egregious price. I've had other plumbers come in on a Sunday and charge me double for a job that was much more laborious and it be only $1600.

When I called the office to ask for their hourly rate I was told they don't have one and it's 'based on the job'. So then I spoke with the plumber who said he charged me $255/hr + parts. $255 for changing valves?!? I kept asking him how he came up with the $255 and he just kept repeating all the valves he changed. If I had know I would have been taken advantage of I would have just waited the extra day and used my regular guys.

I called the office once more in hopes of speaking to a manager and was told they were closed and I would receive a call the following day. Nobody followed up and at this point, I'm not wasting any more of my time on this issue and will chalk this up to a terrible experience from a company I will never use again or recommend. There are so many reputable, honest, great plumbers out there-do yourself a favor and don't use this one. You can say shame on me for not asking for a quote prior to the start of the job, but based on other reviews it appears that wouldn't have mattered much ultimately anyway.

PS: I really believe that they took advantage of a woman with 2 kids at home, in a panic state about water coming through her ceiling and gouged me on the pricing.

Michael K.

Here is a more updated review. One picture is of the check valve with the flapper still in place. The plumber said the flapper broke off and was clogged in the sewer line. The other picture is of the bill it was 485.00 . Sorry, I said 450.00

The plumber arrived and thought the flapper need to be replaced. It clearly did not. The flapper is in the check valve in the picture. He spend a lot of time cutting out pipes and a valve that did not need to be replaced. He did not have 2"" PVC pipe. His PVC cement was all dried up. He used my PVC my cement.

He left mid-project for 2 hours to go to home depot for the 48.00 check valve too--which wasn't needed because mine worked.

When the plumber turned on the ejector pit and blew sewer water all over me and my basement, he also fried my outlet and surge protector too. Then he had to use my battery powered sawsall at that point too.

The incompetent plumber could not get the cap off the line and turned the whole fitting, which I had to fix latter. He didn't even notice he was turning the fitting and not the cap. I had to stop him. That fitting now leaks and needs to be repaired.

So the real waste of time and money was mine. My 485.00 to clear a line that did not get cleared. Wasted my fittings, pipe, pvc cement. Shorted out my electrical outlet and surge protector. damaged a fitting on my existing line. He was only here for 2hours and took a 2 hour break to run to home depot in the middle of it. I'm 12 min away according to google.

The office never contacted me. After my 1st post, I contacted the owner directly and asked for a call. That has not happened either. The best way to make money with your business is to take care of customers so the become repeat customers. I cost me to have them come out and my plumbing was in worse shape than when they arrived. I should get an apology and a refund.

On a positive note. I got the cap off myself. Rotor Rooter cleared the line. They promised I would not have to pay unless the line was cleared and working. They were in and out in 90 minutes.

Sophie Y.

When I was looking for a plumber, I searched on google and Plumbing Express was the first company that popped up. So I called them for an estimate. Juan came out and quickly figured out the problem and quoted me for the repairs. They came back out 3 days later and finished the job. They arrived exactly when they said they would. And the job took exactly how much time they said it would take. After making my appointment, I looked them up on Yelp and found a lot of bad reviews. But it was too late and I already gave a deposit and made the appointment. I was a little nervous, but hoped for the best. I am glad I stuck with them. Juan did an excellent job. He's nice, professional and respectful. They laid out tarps and plastic and didn't make any messes. They respected my home. He also found another problem with one of my other showers. However, he told my husband the problem and gave him tips on how we can resolve it ourselves (shower leaking - needs to be recaulked). Overall we are happy with the service. It was more expensive than I was originally expecting - but the job is done and we are satisfied. Thank you, Juan!

Ricky M.

Your location

Flatley's Plumbing Express

9526 Corsair Rd, Frankfort, IL 60423

Plumber

Rick Mcsheridan

53 points

 

2 hours ago

Way overpriced and very messy work habits. When he showed up he said he couldnt get it done that day because the heater was at his shop and he couldnt get it. He then told me he could do it the next day and he would need half upfront to show up the next day. When I said no he tried to get a 95.00 service fee. He then made a call and his company had someone else bring out the heater. After the install I had no water pressure in the kitchen. The installer said the faucet needed to be replaced and quoted me 585.00. When I said it was too much he said price was good for today only and if he came back it would be more. I replaced it myself for less than 100.00. He scratched my hardwood floor and I had to get on my hands and knees to scrub off all the pipe sealant he smeared all over the floor. Oh and when I asked what the warranty was on the install work he got caggy and wouldn't answer the question. I don't know how he was able to quote prices so quickly without even checking parts and material. I feel I was taken advantage off because I needed the repair done ASAP. To the Owners response you are full of crap. The second Tech only delivered the water heater and then left he was here maybe twenty minutes. Based on all your defensive and non helpfull responses it's obvious you feel your company is never wrong and all your customer complaints are unfounded. Then you post a Lie about two Techs being here to mislead future customers. Also what about the mess he made and the scratched to my floor you didnt adress that did you? You are a shaddy outfit at best. I have seen the many BBB complaints filed against your company. I quees they were all just disgruntled customers right?

Response from the owner 2 hours ago

Not only did we do everything we could to get the heater installed same day, we also called the village who came out to shut off the water so we could install a ball valve. We had 2 technicians there for 5 hours to install ball valve, 18"" slim water heater as well as changing the piping from galvanized to copper to accommodate the new heater. The choice was not only given, it was yours if you wanted time to think about it.

Todd P.

FRAUD. They quoted me a price on line for a simple sump pump replacement and then when the dip $hit got here quoted much higher. Bait and switch. I told him to leave, no crooks allowed!

Do not use this company. Look at their awful reviews.

Also, the receptionist is rude as can be.