Flat Out Plumbing

Bonnie C.

I am flat out disgusted. I called this co. due to the posted reviews, but received a less than an accommodating individual who answered the phone. She said that I would have to wait until the end of the next business day for an appointment with Keith, the owner who is a licensed plumber. He never showed up. I never received a courtesy call to reschedule the appointment. I also asked for an estimate of the cost for the service since I knew exactly what I needed. I never received a call regarding this matter either. I can imagine the company/owner response if there would have been a problem with the quality of any services rendered since I didn't receive decent customer service on the front end of the transaction. I felt Yelp members should be aware of my experience.

After that experience, I'm going with AAA Plumbing since all of the individuals are licensed plumbers rather than techs that so many plumbing companies employee and the AAA supervisor was very accommodating about estimating the time for my service (AAA charges a flat rate so no surprises or jacking up the prices like some plumbing companies).

Carolyn M.

Keith and Dana were courteous, considerate, and friendly. They did a great job and I will use them again.

Monica D.

I really have to laugh, I just got off the phone to get an estimate to replace 2 toilets in my new construction home. The powder room and master have crappy toilets and I refuse to live with plungers next to my toilets. I have had toilets replaced in a home last year and I like the Kohler Cimmaron. They cost about $260 each their quote is $675 for each toilet that men's they charge$415 to install and remove a toilet. I have another quote of $900 to install both and order and bring the toilets

Charlene T.

New to the area and searched YELP for high rated plumbing service in the area. Called for service, the crew was timely, accurate, and the price was reasonable and affordable. HIGHLY recommend!

Sarah A.

We just woke up on a Sunday to a leak that was drenching my daughter's room. I found this company through Yelp and gave them a call. They were at my house in just over an hour and patched the pipe quickly. I usually feel like technicians will adjust their fees based on what location of town you live in, but Keith gave me a price I thought was very reasonable. They were friendly and professional - I will be using them again when we need work done!

H R.

They stand behind their work! How rare is that these days?

They repaired several items in my home during an October 2014 visit. Everything wasn't quite right so they came back that same week to tune up the repairs they made.

Now, five months later, some of the parts installed on the October 2014 visit stopped working. Without a complaint, Mr. Keith Lamb himself (owner of Flat Out Plumbing) personally made a repair visit, brought new high quality parts and installed them himself.

Plumbers are expensive these days. What could be better than a plumber who backs their work with a one year warranty and doesn't duck you when you call to exercise that warranty!

Mr. Lamb is on my very short list of plumbers I will call in the future. I haven't had much luck with plumbers in Houston (only have one other plumber on my short list); can't figure that out. I can list a lot of plumbers who will visit once, do sloppy work, collect their money and then dodge your phone calls forever.

Flat Out Plumbing is a plumber you can trust.

Steve N.

Had a plumbing emergency on Sunday evening. Flat Out was at the house within an hour. We were very pleased with Keith and his professionalism.

The only reason I didn't give five stars is because they just weren't that punctual. The first night was great, the next two days they had us waiting around for awhile. Now, having said that once they arrived the work was non stop, and I'm pleased with the quality of work.

The techs were very courteous and respectful of the household. I will call on Flat Out plumbing if the need arises again.

Martha M.

Had a break in the main line. Came out to fix it. Fair pricing and they also showed me the break. Good communication and work. Keeping their number in my phone. Received a one year warranty I hope to never need.

Piyush P.

If you get Keith, great. I got a new guy and he botched the job, keith refunded the money.

J B.

Finally a honest plumber! After being burned several times by other plumbers, I was skeptical when I called Flat Out. The guys came over and pretty much immediately diagnosed the problem. I was given a fair quote and fully plan on having them do the major work I need.

It's good to know that in a world of crooks, there are businesses doing the right thing. I hope I won't need them after this work, but I will recommend them to anyone who asks.