Flat Out Plumbing

Keelan F.

Best plumbing service I've ever used . And I've used a lot !! . Super nice ! Professional! Always on time ! Flat out plumbing will be the only plumbing service i will ever use .. they came and fixed my salon / bar in midtown / and my home . He fixed all the mistakes from all the different plumbing services. Would recommend a 100 times over

Amanda S.

***DO NOT USE FLAT OUT PLUMBING***

Flat Out Plumbing owner Keith Lamb is dishonest, and when given the opportunity to make things right, he chose not to.

Since I purchased my home in 2013, I have experienced horrible plumbing issues. When I hired Flat out plumbing, it was identified that there was a "belly" in my pipes, and the entire pipe from my downstairs bathroom outwards would need to be replaced. This would require tunneling under the house. An agreement was made, and I would pay $2500 down, and monthly installments until the balance was paid off. I can't tell you how relieved I was, as a single female homeowner, to come across a company that was willing to finally fix my plumbing problems and allow me to make payments, as the repairs would cost $6500. Boy was I in for a rude awakening!!

Keith and his crew tunneled under my home, and worked for several days on what I thought was replacing the existing pipe. The dirt was back filled, and the crews left. Two days later, (on Christmas day), the sanitary sewer back filled into my home. Bathwater from my upstairs bathroom flooded my downstairs bathroom causing water to fill my downstairs hallway and garage. When I reached out to Keith and informed him of the backup Keith responded by saying that I needed to have another $3500 worth of work done in order to fix the sewer problem, and that the pipes were not replaced, he only repaired the bellies that were in the current line due to it effecting the "structural integrity of the home". Keith did not communicate to me that the line was never replaced until after the Christmas day disaster. Had this not happened, I would have never known that the work I was paying for was not completed. The contract was for Keith to run a new line, not to put a bandaid on the existing line.

After this fiasco, I hired another plumbing company to come into the home to validate what work was actually performed. After putting another camera down the line, it was confirmed that the pipe was not replaced as indicated in my contract.

On 02/09/18, I reached out to Keith and gave him the option to make things right by returning my $2500 down payment for the work that he did not do, or I would be forced to pursue legal action.

On 03/28/18, Keith stated that he will not be refunding me the $2500, so I am now forced to pursue legal action.

No one should have to go through this type of dishonesty from any company!

Justin J.

Keith is an outstanding no bs master plumber. If you are looking for a plumber to do a job for you just need to call Flat Out Plumbing.

Marvelous M.

Mr. Lamb & his assistant did a fantastic job. I would highly recommend Flat Out Plumbing to my neighbors and froends.

Hutieu K.

Problem wasn't fix and charge me $120. Highway robbery!

-----Update------
Keith(owner) called me and said the technician wasn't suppose to charge me and refunded my money. This the customer service I was looking for. I will give them another chance.

Sandra N.

this company charged me $1,750.00 for a standard water heater. Now if that's not highway robbery I don't know what is!!

Nicole B.

Called Flat Our Plumbing for a 2nd opinion, didn't tell them how much the other bid, but we had two of the nicest guys come out and bid the job. We gave it to them, I will give an update on the work soon. They didn't charge me to come out and quote the job!

Wendy B.

Great experience with this company today! Quick response and good price!

Rosal D.

Called this business, left a voicemail for a plumbing problem. Never did receive a phone call back.... Ummm ok, NEXT!

Cassidy G.

Great customer service, friendly people to work with. Erica was so helpful and Keith and his crew came out and repaired the cracked pipe quick, fast and in a hurry! I highly recommend this company they are Bonded and Licensed and Great Customer Service is high on there Priority List!