Flamingo Plumbing & Backflow

Rusty819 K.

My fault for not checking with the BBB, who rates them a 1 out of 5, before booking an appointment with them. On Thursday, July 18th, 2024, I used Flamingo Plumbing, 2781 Vista Pkway, WPB, to do the required Backflow Test of my water meter. Their technician failed my meter and explained the meter did not meet the numbers he was looking for and that the internal parts only last 5 years before needing replacement? Not feeling at all comfortable with his explanation, I had the Backflow Test done again the next day, Friday, July 19th, with another company. No surprise, the meter PASSED!

Rimme T.

Had an old sink that needed replacing, along with piping under the sink - Flamingo sent a technician out, and in a short while everything was installed, and no problems with the sink after that - thank you Flamingo, and thank you Josh for making my problem seem like it was nothing to worry about!

Gloria L.

We had an emergency broken pipe that needed to be accessed through the concrete floor to get to the pipe to repair. Flamingo charged $335 just to be in the house and charged a whopping $7800 for the access and pipe repair. We stupidly paid (it was an emergency) as they don't send bills to insurance companies. We found out that the charge was so exorbitant that a public adjuster cannot help us get insurance payment for this. The charge should have been $1500 to $2000! We were raped big time. Horribly inflated bill to take advantage of our situation.

Alex J.

Made a appointment to do annual back flow check, and repair a shut off valve. Completely blew off repairing valve . Several calls and weeks later still no repair on valve . They tell you they're coming and never show up . Stay clear of this company finally came gave a estimate , said would be back tomorrow , that was a week ago , bad news

John G.

The best service at a reasonable cost. Quality and integrity beyond expectations. John

Brigette P.

Worst customer service of any """"service"""" company I have ever contacted! I initially called Monday morning and they advised they handle same day service - great! The tech came out and was onsite for MAYBE 5 minutes before he stated we needed a brand new water heater. My response - """"okay great, no problem, is this a quick fix?"""" The technician stated """"yes - you have a standard size and we can bring a new one tomorrow."""" Tuesday rolls around and I had not heard from anyone so I called in to check the status. They advised they were waiting on my landlord to approve the proposal. I thought that was odd because my landlord and I had been in close communication and he was on standby waiting for the proposal to be sent over. HE WAS NEVER EVEN SENT THE PROPOSAL!!! By the time we figured out he still didn't receive it, their offices were closed. I called again Wednesday morning and asked for an update.... I requested to speak with the manager at this point because I was getting the run around. Mike, the """"Manager"""", was ZERO help! He was short and rude and had the audacity to blame my landlord for returning the proposal to his """"AR Dept. email address, so his team never saw the approval"""". I asked """"where would my landlord have even received that email address?"""" He asked to put me on hold to find out. He then BLIND TRANSFERS ME to the AR Department to schedule our service. Patricia in AR gets on the phone and proceeds to tell me that the delay was that they were waiting on my landlord. I NICELY asked her to please share with me WHEN the proposal was emailed to him.... she confirmed his email address and then said """"he returned the proposal at 2:19PM"""". I asked sternly at this point, """"When was the proposal sent?"""", she then replied """"2PM"""". MY LANDLORD SENT BACK THE APPROVAL WITHIN 19 MINUTES AND SENT IT BACK TO THE EXACT EMAIL ADDRESS IT WAS EMAILED FROM PER THEIR REQUEST!! So then I tell Patricia, I'd like to speak with Mike again. Keep in mind, NOBODY ONCE APOLOGIZED. Not even Mike, the """"Manager"""". He got on the phone and I asked him why he would try and place blame on my landlord sending the approval to the wrong email instead of just scheduling the service with me and he said """"DO YOU WANT THE SERVICE OR NOT?"""". I stated, """"I'm on day 3 of NO RUNNING WATER! YES I WANT THE SERVICE!"""" He then replies, """"we will call you 30 minutes before coming out, we don't know what time that will be"""".

Marilyn K.

Flamingo had very knowledgeable service repairmen and I was pleased with their work. My washer wasn't working and now it works beautifully. He had to replace the control board and then when he was here, discovered that the drain pump wasn't working and they had to replace that. The workers work hard and I felt were very knowledgeable. There was some disagreement about the price charged, and they resolved that with me in a very fair and equitable manner. I would recommend this company.Marilyn Kletter

Misty Michael F.

I highly recommend Eric P. For any plumbing problem!!! He knows what he's talking about and he will explain what's wrong and what he's doing to resolve your Problem. And always with a smile!!!!

Henri D.

Flamingo mail back flow mandatory yearly inspection cards then made up a bunch of unnecessary work, went from $1700 to $350 with other plumber... Not recommended...

Renee R.

The one star is because the guy who did the work was nice.. unfortunately he was not thorough and worked really slow. I wanted faucets changed around the house and shut off valves updated to 1/4 turns. Also had a running toilet which I was told only needed a rubber flap. Should not have been too big a job considering my house isn't old and nothing is rotted-- just wanted cosmetic changes. I supplied all faucets and shutoff valves, went to depot TWICE while plumber was in the house because he """"didn't have anymore hoses or shut off valves with him"""". Meanwhile when I called to set up visit I told them how many valves I would want changed and he still didn't bring them. $750 and three days later and I have a toilet that is still running and two valves leaking under my bathroom cabinet. I'm waiting for a plumber to show up and it's Monday at 3:30pm. I've been dealing with emptying a bucket to prevent a major flood for 3 days. When I called to tell them about the toilet running I got attitude from whomever handles call backs- I'm assuming the manager. Got more attitude Saturday morning when I said he left me with a leak. Told me the one technician they have on Saturday might not be able to get to me on Saturday EVEN THOUGH I HAVE A LEAK?! With everything going on in the country I've tried to stay patient, but now I'm over this. NEVER DEAL WITH THIS PLACE!! TOTAL RIP OFF!!