Fj Hooks Plumbing

Sharon O.

These guys are fantastic. We called them to make an appointment for our decreased water pressure in an upstairs shower. They made a non-emergency appointment with us within a few days. Then, we had a main water valve leak, which was an emergency. They came within a few hours and fixed it quickly. The bill was very reasonable for both situations and I'd definitely use them again and refer my family and friends as well. Their customer service reps make good use of texting to communicate, too.

Edward F.

Zack and Vaughn were terrific. This was the fastest service in my life. They diagnosed and fixed two separate problems in less than 30 minutes. One in the shower and one kitchen faucet. I was astonished! They were in and out. Polite and they knew exactly what they were doing. I highly recommend FJ Hooks. A friend recommended them. We were very impressed!

Jessica F.

Single mom here. Honestly, I was very overwhelmed trying to find a plumber during COVID for something I thought would be relatively simple. My faucet broke on my child's tub and needed it replaced but, had trouble with a diy. I called many plumbers for estimates that I couldn't afford or wanted to charge me a fee just to check it out. Everything was way out of what I could afford. My father found Steven's information from Nextdoor. He gave us a very fair quote and was able to come out quickly and install all parts. He was so kind, honest, and helpful. I'm very appreciative of the service he provided and the integrity he has! This is a small, family owned business I will be supporting in the future and highly recommend you do too! You won't regret it!

Kirsten C.

FJ Hooks Plumbing performed gas line services for us, and we could not be happier with the responsiveness of their office staff and the quality of service of their technicians! Their team ran the gas pipe though the basement of our house to the new pool heater, and did so in a highly professional manner that respected the interior of our house. They were so easy to deal with, fairly priced, and attentive to completing the job at the highest quality and in a timely manner. We highly recommend them for any plumbing and gas services you might need in your future.

Fester B.

F.J. Hooks installed a new water heater for me, replacing one that was leaking. They provided fast, very courteous service at a reasonable price and left a clean space behind when the work was done. My highest recommendation.

Joan L.

An FJ Hooks panel truck driver attempted to intimidate my husband & I as we driving in an unfamiliar area of Fairfax. He drove next to & extremely close to our car- gesticulating madly. All because we were in the wrong lane & had to move in front of him to avoid blocking traffic. If this is the kind of employee FJ Hooks has on it's staff-I wouldn't hire this company for any reason.

Emily T.

FJ hooks has been taking care of plumbing (water and gas) issues for us since we bought our home in 2003, coming many times over the years. They are always thorough, efficient and reliable and do a good job explaining things.

M M.

I am very impressed. Nice, knowledgeable phone person. Easy to schedule. Experienced, considerate, professional tech that brought everything they needed and showed up on time. Efficient work done in a timely manner. Explained everything to me. Pricing was very fair. I'm not used to not paying at the visit, but this was no issue since these folks don't over charge. I will be using them for all my plumbing needs. Much better than the big companies that seem to charge a lot, probably to pay for their ads.

Bob S.

I noticed these mediocre reviews for Hook plumbing and felt obligated to share my experience, though it was a few years back (2012). I contracted them to install a sewage extraction pump for a new bathroom in my basement, not a small job. They gave me a full estimate and they handled all permits, etc. Came out, jackhammered the concrete and installed the pump, plumbing and drain line in a day and a half. Only delay was waiting for inspection and once that happened they were out next day to replace the concrete.

It was one of the most ""uneventful"" home improvement jobs I've ever contracted, and I mean that in 100% positive way.
They did exactly what I expected them to do. But let me share a couple of things I felt were ""beyond expectations""

Their estimate was based on plans I had drawn up specifying location of pump, drain lines, etc. But after starting, they pointed out to me another option for the drain line that would be shorter and it turned out, less work. I said, great, go ahead. It never occurred to me to ask them to give me new estimate, I assumed same cost. When I got the final invoice, they had reduced the cost by $800 because of the reduced work effort. Completely unsolicited. I was floored. Still am. To me, that demonstrates integrity that is hard to find anymore.

About 18 months after completing the basement, we had our son, wife and baby living downstairs and there was a problem with the toilet, turned out to be the sewage pump was stopped up. I called Hook to come out and look at it (I was none too anxious to open that sucker up myself). They came out they same day, fixed the problem (a diaper that should have never gone in the toilet) and charged me, I don't recall exactly but it think it was under $100 or thereabouts. I expected more so was very pleased.

So. That's my experience, it's been five years and everything still works like a top. If there were six stars I'd give them six

I haven't needed a plumber (knock on wood) since that time, but there is only one number in my ""Rolodex"" under plumber, and it's these good folks.

I can't recommend them enough.

John J.

I sent an email late one evening asking for service to repair a broken sink pipe over the coming weekend. I received an email reply very early the next morning indicating that they didn't work on weekends but they could try to work me in later that day. Employees arrived about 10 minutes early, and finished the job within a half hour. They were very professional, friendly, and efficient. Although other reviewers have withheld the 5th star in their reviews because of the manner in which the company bills clients, even though I also found it to be unusual, I did receive top notch service, for which I will remain their loyal customer! Great job, and thank you very much!