Fixd Repair

Sarah E.

We have an invoice dated 04/02/2021 for a one year home warranty plan. To this day, we have not been able to set up or access our account. We have tried online via their website numerous times, we have been put in touch with a "local' Fixd representative and that was only because our realtor was able to give us that reps contact information. That rep. pretended to interested initially, but has stopped pretending now and has not helped in any way. Their main customer service does not respond at all.

They got my wife's name wrong on the agreement.


They did not invoice our second house. It was paid at closing.

We bought two houses in quick succession and have Fixd on both. They have not provided any services whatsoever. After multiple emails from us, they have offered to give us a prorated refund on one property only. That is not acceptable to us.

I was almost sure that we had been scammed before I found the business listed on bbb.org. They collect our money, but have done nothing in return. I believed they were fake and we were scammed.

Heather T.

This has been the worst experience. They charged me for a maintenance call that THEY ARRANGED for something that's NOT EVEN COVERED. The supervisor I spoke to was not helpful in resolving the situation either. She said they offer retail services so it was a retail call!!! I SCHEDULED A MAINTENANCE APPOINTMENT - NOT RETAIL! It's bad enough that I have to cover the costs of the repairs in the current state of things but to be taken advantage of during the hardest of times is messed up. UPSTANDING COMPANIES DO NOT OPERATE THIS WAY. PLUS THE TECHNICIAN TOLD ME I WAS COVERED AND THEN HE TOLD HIS BOSS HE DID NOT SAY THAT! Good thing someone else was here to hear the conversation.

Andrea T.

They had someone come out to our house for a schedule maintenance last year and told us if we prepurchased the maintenance for the next year they would come out before each season. Have not been able to get in touch with anyone and when we finally did to request a refund we were told they had refunded it while we were on the phone. We never received the refund and again have not been able to get a hold of anyone for the service we have paid for or to get the refund. The amount is also much higher than other competitors for this service and nothing has been done.

Avoid them for any services.

Amanda S.

This service is absolutely terrible. We have had multiple issues with the app/customer service and it only seems to get worse each time we have to go through this company. There is only a chat function to speak to someone and you MUST keep your phone open because it doesn't notify you if they respond and if you're not on, it cancels the chat. The customer services is unacceptable and unhelpful. We had a leaking valve and the plumber wasn't equipped with the right tools. We were then CHARGED after not getting anything fixed and have been trying to get a hold of someone who can reschedule (over 2.5+ hours spent on the app). Only to be told "someone will contact you soon." Not exactly sure what we're paying $400+ a year for and recommend saving your money.

Desiree U.

WORST home warranty company on the planet!!!! By the way, they are now called Cinch Home Services. If I could give it zero stars, you betcha I would.

The entire year with them was a complete nightmare. They did NOTHING.

This is the tale of only ONE of the instances.

I only had this service when I bought my new home. A few months into living here, we noticed a burner on the stove starting to go out. I called in for service and it appeared a 2nd burner was starting to go. Both were ordered. This was at the end of August 2020. It is now July 2021 and there is STILL no 2nd burner that has arrived. I reached out multiple times to Fix'd customer support and, each time, I was given a different story. One time was "we have checked the status and the item is still on backorder." Another time, when I requested another order be placed in case it was dumped from the system, support refused. The last time, I was given two options: wait longer for the backorder OR receive a cashout. I opted to wait for the backorder. TODAY, I contacted support AGAIN and was told that my file states I took the cashout and the order has long been closed. WHAT?! Noooooo, I never accepted the cashout nor did I ever receive a check for such a thing. Now I'm told that is the only option. Now, almost a year later, I have two burners almost completely out and am going to have to start from scratch on finding a repairman, paying OUT OF POCKET for what should have already been done.

DO NOT BUY PLANS FROM FIX'D OR CINCH HOME SERVICES! You are wasting your money, 1,000,000%

L W.

Horrible company. They came out to repair my dryer. The technician never opened the back of the dryer to check why it was smelling like something was burning. He spent the whole time scrolling through his phone to show me what the inside of the dryer looked like and what a great dryer Maytag brand is. He said the problem was the dryer duct needed cleaning--Not True! When I called the officed to let them know the dryer was not repaired I was told by Jerry that the technicians don't remove the back of a dryer-WHAT???? Then how do they fix the problem? Or yeah, they don't! They just take our money and rip people off. Horrible company!!

Chad A.

THE WORST we've been waiting since July 7 -one month- for our dryer heater element to be FIXED. Save you money and go with an established company who doesn't charge extortion money for faster service, and only can order parts directly from the manufacturer (because THEY get a discount) that never come. The local appliance store has the part in stock, but FIxd can't seem to get hold of one. This is after taking 3 months for a previous dryer repair because they could get the part. We've asked 3 time to talk to a supervisor, but apparently this company doesn't have supervisors. Fixd is broken!

Rocio N.

They should change the name to Won't Fixd, Don't Fixd. Took over 2 months to get our pool fixed. 3 other times I we have turned in a claim we are told they do not cover that. Customer service is terrible with following up on status or letting you know why on things. Requested to talk to a manager several times and they never call you back. I would cancel and get a refund but from other reviews I have read they just shut off your services but never refund the difference. I will not be renewing with them when the paid service time is up. I DO NOT recommend doing business with this company.

Wei K.

Stay away from Fix'd Home Warranty! It's a scam. They charged us for services we did not receive and the technician tried to contact the accounting department when he was here. No one can reach them. The customer service is fake. It's just an off-shore call center. They can't contact any one at Fixd to resolve problems. They explained that they can't contact the billing department by phone. They only create tickets that go into oblivion. They also weren't able to contact a supervisor when I requested to escalate this. This isn't a real company.

It's been over a month of me calling 15-20 times and getting no where. If you are a Realtor, save your clients from falling into this SCAM. They charge people for services that are not provided!

Kathy H.

So, we bought a house and fixd home warranty was in the contract to protect us in case of a costly repair. And I must say, they are not very well equipped. We have had three plumbers at different time come to fix a drain. Three. None of them chose to do the work needed to make our drain correct. Now we need another repair and they are unreachable. Truly the worst experience ever with a warranty.