Fix it Plumbing

Selina Y.

We found Fix-It Plumbing via Home Advisors. My husband made an appointment for 5pm. I called at 11am the day of the appointment asking if they can come at 4pm, but if they couldn't we could still meet at 5. I did not speak to anyone but left a voicemail. FixIT voicemail said they return all calls within 10 minutes. We received NO response for Fix-It so we assumed that the appointment at 5 still stood.

At 4pm, my husband finally received a call back from FixIt saying that they would not be able to make a 4pm appt per my request...oh and by the way they were not going to make the original 5pm appointment either. They tried to make is sound like since I requested the change to an hour earlier, that forced then to not make both appointments!

Would have appreciated a call earlier in the day about our appointment. I would have given them 0 stars, but Yelp does not allow it.

Linda I.

Juan provided a great competitive quote and his crew did an awesome job! We replaced all plumbing to new copper, they added new faucets in both bathrooms, pipes to water heater and ice maker in the refrigerator and new anti-pressure valve for main faucet. We highly recommend Juan and his team for any/all plumbing jobs!

Lily W.

Juan and Gab saved us on late Sunday night!!! They had our main sewer line clog fixed perfectly, so we can take a shower before we go to work on Monday

Sal P.

Love the competitive quote by Juan. Crew did an excellent job, even though there miscommunication somewhere down the line about pricing. They handle the resolutions in professional manner which a like. Even though I was surprise at the additional cost but It was reasonable. That kind of a rapport is hard to find.
Fix my waterline leak in a timely manner which I appreciate since time is money.

La F.

I needed a short pipe replaced in an easy-access area. It was a 2-hour job requiring nothing but two plastic to metal couplings, two cuts to the pipe and the insertion of a new piece. I guess I made a mistake by telling him I had a 20-unit building. When he texted me back with a bid he told me it would cost $1850--and that is during the week and normal business hours. I am sick to death of being overcharged by people who think I have money. One more plumber who tries to take advantage of customers. Maybe if you seem poor he gives a decent price, but the blatant price gauge for me was very upsetting. My handyman took care of it for his usual hourly rate. I was truly horrified by this bid. My doctor charged less per hour!

Art W.

Last 2 times I have called with plumbing problems; they have said they were available, gave me a time they would be at my house and they did not show. No phone call - just no show. Meanwhile I have a flood in my house. Last time I call them.

Wei Y.

Made appointment, took time out of my day to wait for the guy (Juan?) to show up; no show, no call = 1 star rating.

Helen L.

My sewer pipe clogged last week while I was washing my clothes. Luckily, we were home at the times. We first called another plumbing company via Yelp and they tried to ""snake"" the clogged pipe with no success. They suggested us to re-pipe our sewer pipe and add ""clean out"" since our house did not have any at the times. Their price seemed a bit high but the worst part was they said that they need to dig up our front yard to do the job. They estimate the job will take 4-5 days.

I decided to call a few more plumbing companies and Juan of Fix it plumbing replied quickly (he's the 2nd one who called us back) via my Yelp and Homeadvisor search.

Juan also promised that he can come by same morning to give us a quote and he mentioned that they use ""trenchless method"" for re-piping so they don't need to dig out our front yard!? We did not know about this method at the time. Juan came within one hour of our call and they explained in details what need to be done (only 3 days needed) and also promised us that they should able to ""temp fix"" our pipe so we can use the bathrooms at the end of day. We agreed and they proceeded to start digging just two holes in our front yard (one near side wall and one near our house) & prep the area for re-piping on next day.

His team member, Marco, came by next day and installed the new sewer pipes using this ""trenchless method"". The whole process took about 2/3 day and they also cleaned up our area nicely before leaving.

Finally, Juan personally came back during the inspection day (and yes, he went to city to pull permit for the job for us) and went thru the inspection with the inspector (answering his question and showing him the inside of the new pipe using video camera). And, they then finished the job by filling the exposed holes and installed the clean outs so our sewer pipe and clean outs are now up to current code.

Overall, we are very happy with their work & will recommend anyone who have plumbing issue or pipe repair to call them. Good job & completed on time too!

Colette K.

I ditto the positive reviews that others have written about this business. Before hiring this company to fix a leak from the pipes in my shower/tub, I thoroughly researched the business including checking the City of San Jose business license, Santa Clara County Fictitious Business Name filings, any court filings, and State Contractor's License Board. Everything checked out. When Juan arrived, he was polite, courteous, and knowledgeable. He fixed one pipe, we tested, and found that another pipe was also leaking. So he went back to the store to get another part and returned promptly with the part. He repaired the leaks to my complete satisfaction. As this was a temporary fix.....the floor had rotted with black mold.....I am having him come back out to replace the flooring, tub, and toilet. I suspect he will also complete that job in a highly professional manner and to my satisfaction.

Jesus M.

I'm not the kind of person that likes to write reviews, but based on the work that Juan and his crew did, I just had to.

About a week and half ago my wife and I noticed water and bubbles next to the shut off valve close to our house. Deciding to dig, I took a small shovel and exposed the pipe. The galvanized steel pipe that was installed there was corroding and literally about to give. Gave several plumbers a call and got a few quotes. Out of all of them, Fix It Plumbing was the most reasonable. On top of this, Juan promised he would not have to tear up my driveway to get a new pipe in place which all the other contractors I had quotes from told me they had to do, adding more cost to an already costly endeavor.

Juan was friendly and professional and was happy to answer any question. So we hired him and his crew for the job.

They arrived on Saturday morning on time and after putting some finishing touches on our contract, they began to dig. Juan had promised that by the end of the day our new pipe would be in place and providing clean water. Based on the amount of work his crew had completed within 4 hours I didn't believe him, but low and behold, by 5 PM he had already dug up the trench under the driveway and him and his crew were already in the process of laying the pipe. By 7 PM, he was already completely done and we had running water within 3 hours of the time he shut it off which was around 4PM.

Since we wanted the new pipe to be inspected by the city and certified, he had to leave our new pipe exposed for a week, but it's not like you can get the city to do any of its work on time anyhow.

This past Saturday the inspector from the city of San Jose came by looked at the work and could not believe how Juan and his crew were able to dig under the drive way and get the piping from the street all the way to my house done. He certified the work and after that within an hour, Juan and his crew completed the job without a hitch and saving my family and I what could have possibly been one of the most expensive out of pocket jobs I've had to pay for.

Thank you Juan and to your crew for been professionals at every turn. If I ever need to either do another plumbing job, or recommend a great plumber, I know I won't go wrong recommending you and your company for any job.