Fix-it 24/7 Plumbing, Heating, Air & Electric

Katherine P.

They came out to check a leaky hose bib and quoted me $740 to fix it, saying that they had to get inside the wall of my home to re-pipe it. Called another plumber who simply replaced the rotted turn handle and fixed the problem. The 2nd plumber didn't even charge me! To make matters worse, I entered into a $578 maintenance contract to start in July and gave them a post dated check. I cancelled in June, before it took effect and stopped payment on the check. In August, they submitted a draft to my bank and debited the $578 saying they had a signature on file and authorization. FRAUD!!!! I am still waiting for a refund.

Brian H.

I was finally fed up with global warming and called fix-it 24-7 to aid in my cooling needs. The next day Kyler shows up and gives me a quote and walks me through everything. Two days later Joel shows up and installs my new furnace and ac. I couldn't be happier. Everyone was super professional and did an awesome job. I have had the system for a couple of weeks now and couldn't be happier.

Doug P.

Charged me $457 for an AC repair that took a $30 part and less than 20 minutes labor. A labor rate of over $800+ per hour is ridiculous. After a long difficult conversation with one of their managers, they agreed to give me a $100 credit. Whoop-de-do! Steer clear of this company unless you enjoy being gouged.

lordes m.

We just had our air conditioning unit replaced by them not even a 1 1/2 years ago, and this is the second time they are going to have to come and repair it!!! On top of that, they wasn't me to be home all day with a 30 min notice on to when they are coming!!! NEVER USE THEM!!!!

Robert H.

A/C had stopped working and called Fix-it 24/7 to come and take a look. $40 trip charge, which I thought was more than reasonable. When the technician arrived, he was friendly and respectful. I told him that the outside compressor unit was not coming on so we walked out to take a look - I told him I thought it might be the capacitor. Sure enough, he tested the capacitor and it was bad. He said he had one in the truck, that it would be ""four thirty five"" for the part and he could have it done in about 10 minutes. I said ""go for it"". A/C fixed, time to pay the bill about 20 minutes after he arrived. ""That will be $475 plus some tax"". I said ""WHAAAAAAT!!!"".

I thought he had meant $4.35 for the part (because ummm, that's a reasonable price for a capacitor). This particular capacitor was $4.18 online so my interpretation of 435 == $4.35 was not unreasonable. This place charges 100x the actual cost of a part - unethical.

I had him remove it and leave - I paid the trip charge, bought the part for $15 at a local supply shop, installed it and the AC works perfectly fine. Beware of the drastic upcharge in parts done by Fix-it 24/7. 100x actual cost for a part - I told the supply shop this story and they couldn't believe it.

Anita M.

Because 1 star is the lowest I can select. I'd prefer to give 0 stars: one for each minute of the day this company spent doing the service they committed to, since they didn't show up. If it's the middle of an almost 100 degree week and your AC goes out, don't waste your time waiting on this company! I made an appointment and when I didn't get a confirmation, I called the company myself to confirm that they would be arriving (this was 30 minutes before the end of my 2-hour time slot). My information was taken and I was told that I would be called back shortly. I waited another almost 2 hours and never received a call and a technician never showed up. I'd much much rather be told that a company doesn't have time than have them waste my time. I could have been working on getting someone else to the house and not wasted a whole day.

Patrick S.

The good thing is they had a Tech come out in just a few hours. The bad thing is the Tech was not friendly at all. My AC had stopped working and he told me I needed a new motor and he would install it for $1039 plus the $39 trip fee. When I told him I was going to get a second opinion he became even less friendly and left. Even if I was quoted the same or more by another company there is no way I would have had Fix-It24/7 back out.

I went online and found the Motor for for just $158.82 and it took less than an hour to install. MOT187311$158.82 USD$158.82 USD

You might think since he said he had the motor in his truck and was already here and that it may only take him a half hour to install that he would quote $400. i would have had him install it immediately - it was 91 degrees outside.

Mary S.

DO NOT CALL
Had Fix It work on my furnace in November. Have spent yesterday and today trying to figure out why our AC wouldn't come on. You know, the 93 degree days. Fix It didn't wire it right. He didn't hook up the AC wire on the new furnace blower. Hours looking at wires , troubleshooting the thermostat, changing the batteries, etc. Finally checked the voltage in the yellow wire. Zero. Looked in the furnace, that wire had been disconnected and cut. Never connected to the new blower.

Robin M.

Their service is excellent, the technicians and staff are very friendly and helpful. Don't get into a conflict with management, though. And if they install a appliance in your home, make sure they pull a permit And get you the paperwork so that the city can inspect it and sign off. They lost to check on me back in October and now, in June, they are threatening me with collections. The manager would not even get on the phone with me to discuss this. So you have been warned.

Beverly K.

To fix a drip, I was quoted almost $500 to replace one Kohler cartridge in my bathtub faucet by 24 7. This was with my membership discount. I called around and found out Kohler will guarantee there cartridges for a lifetime. No questions asked they sent both the 2 cartridges for free.
I called Bernie plumbing and they installed both, fixed a slow draing sink and charged $150. Done in 45 minutes.
24 7 should know the parts are free! I am a senior on fixed income and saved almost $900 by not using 24 7.
Their scheduling is often a problem with same day changes.
Canceling my membership.