Fix-it 24/7 Plumbing, Heating, Air & Electric

Gabe M.

I will start by saying I am not writing this review based on the quality of their work. My gma lives in a small community of condos with a tiny parking lot. The lot doesn't allow commercial vehicles to park in it. It looks like two people who work at this company moved in. They park their gigantic work vans in the parking lot every day and badly reverse them in managing to block sections of the sidewalk. Came by and saw it myself. She has a walker and now has to walk in the street cuz she can't get by. She tried contacting this company and a lady that started with a T said she was researching the vans. The response was ""they live there just like you"" yeah and her community has rules and since they are driving and parking your company's vehicles, you're getting a bad rep. There is a designated place for these guys to park the vans. They don't need to be taking up the few spaces there are but hey who cares right? Disrespectful people and now that's what I think of your company too. Won't be recommending these guys to my contractor buddies. Next we will be going to the property manager to report them. Didn't want to be a Karen but here we are...

Maude M.

I am writing to address unresolved service issues and request a resolution. I have previously appreciated your prompt service; however, my recent experiences have been highly disappointing. I have given high marks for this company in the past, as they maintained my old furnace for several years until I had to replace it in January/February 2023. With the furnace purchase, it came with free maintenance, supposedly. Then, I purchased a 50-gallon water heater and had some other plumbing work done around March 2024. I purchased what was called a green membership that supposedly put me in front of the line. Supposedly. I've been calling since October for furnace maintenance. Even after mentioning that I had the green membership, I was told it would be January 22. This is unacceptable. I informed them that my son, who is in the USAF, would be home on leave in December and sleeps downstairs where it is quite chilly at night, thus the request for the furnace maintenance that supposedly comes with the purchase. Ok, someone would call to schedule. They did not. Gary texted me, telling me that they tried to call me several times. This is untrue. I have all calls in history and there are no calls from 24/7 Fixit. I've called and texted multiple times over the past four months and have screenshots of multiple calls I've made with no calls from them. I've got the texts as well, back and forth, with empty promises. Being told one thing or another and never getting maintenance scheduled. I requested to be credited for the monthly fee that is automatically taken out of my bank for the front of the line green membership, now totaling $60, and to cancel it since November. It was canceled after the payment in January but no credit for me paying for nothing. As of February 16, 2025, everything is just left up in the air. I requested that the customer service manager contact me on January 16. Gary said he'd pass that on to the customer service manager. It's February 6 and there has been no response. The last contact I made was January 31, with a lot of apologies and understanding of my frustration, and someone would be with me asap to get that furnace maintenance scheduled and I'll be credited for what I've paid for the sham green membership from October to present. Now there is no response. From the lack of professionalism exhibited over the last four months of not being able to schedule a simple furnace maintenance, compared to the prompt and easy scheduling they used to have since 2017/2018 when I started using their services, it's night and day. It's been a year since March when the water heater was installed. Where am I supposed to go for a water flush that's supposed to be included with the installation? My family's comfort and well-being are affected. I request an immediate resolution and a credit for the last four months of the ""front of the line green membership."" It is ridiculous that I have had to keep revisiting this scenario with zero outcome. This is the 2nd or 3rd time I have had to post this review. Why is the truth being removed? I am a consumer and have the right to voice my experience, both positive and negative. If you didn't want a negative review, maybe this company needed to follow up with a repeat long-time customer. I hope we can resolve this issue swiftly and restore my confidence in your service.

Debra W.

RUN--DO NOT WALK AWAY FROM THIS PITIFUL EXCUSE OF A COMPANY!!!
My furnace went out 2 weeks ago during our coldest temperatures this year. I remembered the ads for Fix-It 24/7 and was relieved that they were able to install a furnace that day. I also purchased a water heater and A/C unit which were installed the following day. I was told the installers would arrive around 9:30 am that second day. I received a call at 10 am informing me that the proper water heater had not been available and they would be going to another warehouse and would arrive at my home within an hour. They arrived around 12:30 pm. They worked until about 5:00 pm and declared the install complete. I got the fastest run-through of instructions for the thermostat. Keep in mind it was after 5 pm! QUITTING TIME! The next morning (when it was light) I went out to check out the A/C. I found my breaker box open and unlocked! I found the wall my thermostat was installed on a total mess! It looked like someone had smeared mud all over. The next week, the city inspector came out. What a surprise, the inspection FAILED! They hadn't upgraded the breaker for the A/C. One of their electricians came out and fixed the breaker. He also fixed some issues with the furnace that the installers had failed to do properly. The following week, the Install Supervisor was supposed to call me to hear my complaints about their shoddy workmanship. HE NEVER CALLED!!!!
I was notified only 1/2 hour prior to the second visit by the city inspector! They had not bothered to let me know what they had scheduled in advance. What a waste of time for the inspector had I not been home. He was lucky I happened to be home! Again, shoddy work!
For the second time, the inspection FAILED! The inspector told me they had failed to fix a problem on his report!!! He told me this was something that would cause serious damage if not corrected!!!!!! So, once again (third time), I have to stay home to wait for the city inspector!!!
How inefficient and careless are these people???????? A person from the company called me about the issues and glossed over them like it was no big deal. I paid a lot of money for these appliances to be installed. My cat could have done a better job than all of the employees with whom I had contact in this company!
UNLESS YOU LIKE BEING TAKEN AND SCAMMED, DON'T DO BUSINESS WITH FIX-IT 24/7! YOU WILL REGRET IT!

Robert M.

This was the worse customer service I have ever experienced l scheduled an appointment to have my furnace inspected and cleaned. My appointment was canceled and rescheduled at the last minute three separate times and never done

Patricia D.

Thomas came out today to service my daughters furnace. He was very thorough with pictures of everything he saw and was doing. The insides were caked with dust and he washed them and dried them and replace. Since she was a new customer it was $49.99!! What a deal.
Pat D

Stacy H.

technician was unable to change flush kit. instead, recommended replacing a working toilet, he also bid $500 to repair a sink faucet. got a second bid for half as much, with no monthly fee. look around.

Garry L.

Not at all happy after several years of belonging to their membership plan with monthly payments they would just keep delaying my services I had enough and cancelled they did not even ask,care or have a concern as to why do not call them do not waist your time or money.

Tom C.

We saw an advertisement for a Furnace cleaning and tune-up on a local TV station and we had not had our system cleaned for a couple of years.
The tech arrived promptly and began servicing the equipment. After a few minutes he came and informed me there were some issues and some of them major. He showed me several things, and not knowing anything about the inner workings of the Furnace it was all confusing. He informed me basically the Furnace needed to be replaced because of several items which were health and safety items.
I inquired as to the basic cost for replacement. He did not do quotes and contacted his supervisor who indicted he could be at our house in a relatively short time. The sales person arrived before the tech finished putting the system back together. He created a quote. The prices quoted we for two different options. One just under $10,000 and the other over $12,000.
I informed him we had a whole home warranty and I would reach out to them to start a claim.
Upon starting a claim, our warranty company sent a inspector/Technician to look at the Furnace and give them an evaluation for replacement. The warranty company person arrived on Monday 10/21. He did a long and thorough inspection. He had me cone and look at the things he was encountering during his inspection. He showed me the heat exchanger and show it was rusty but couldn't find any cracks using his CO detector or visual inspection. He did see the exhaust fan had been recently unconected from the exaust pipe. We were informed both of the motors the origional tech indicated were bad, were operation properly. He did checks of the voltage and draw. He did a check for CO gas around our house because the FixIt 24/7 technician had written in his evaluation the heat exchanger was cracked and if so, it would be leaking CO gas in our house.
He check vents on all floors and was unable to detect any gas in the system.
In conclusion, we were informed even though our Furnace is older, it was still functioning properly and he could not in goid conscience recommend replacing it at this time.
He did relay, with the age of the unit we should have it checked annually to make sure it remains safe.
In conclusion, It appears to us that Fixit 24/7 was attempting to make a sale based on a fear tactic and not that the unit itself was not functioning properly.
We were happy the Inspector/ Technician had good ethics and saved us from purchasing a Furnace that was not needed at this time.

Gary S.

DON'T BOTHER!
Appointment was requested on Oct. 7th and scheduled for Monday, Oct. 21st. I received a text today, Oct. 21st at 10:10 AM, just 10 minutes into the 4 hour window of 10 AM to 2 PM stating that tech would be unable to perform the service today and that I need to call and reschedule. I called immediately and told them I took time off from work for this service, to which they offered a $50 credit to my account and a reschedule date of Nov. 22. I told them that this was unacceptable and that I saw this advertisement on TV multiple times where Tom Martino gives them the thumbs up for outstanding service and cost. I said that I would contact Tom Martino and discuss the situation, to which the office rep said ""Good Luck With That!"" and hung up. I haven't heard back from Martino yet.

Shannon B.

We have a service agreement with this company. when our A/C wasn't working properly yesterday, we called 1st thing in the morning and got an appt for sometime between 2 & 6 pm same day. Not terrible you would think--until they called us at 5:45 pm and asked if we still wanted them to come out. We were then informed that the technician would be on his way....and he didn't arrive out 7:15. Then shortly after he showed up, we got a call from a different technician saying he was here and asking us to let him in the gate--we don't have a gate.
Don't make an appt with us for a 4 hour window and then call us with 15 minutes left and ask if we still want you to come.