Fix-it 24/7 Plumbing, Heating, Air & Electric

Stephen D.

Do not call these guys! They will try to scam you.

Last week, my furnace went out, and I called them. Within 5 minutes, I should have told them to leave. The tech inspected my furnace and told me the fixed part would be at least $800.00 plus labor. He then told me he could not get the part and asked me if I would like a quote on a new furnace. I figured since you are here, why not? Then the game started. ""I'll see if I can get someone!!!!"" ""My boss happens to be 10 minutes away!!!"" They quoted me $10,000 to put in a basic 80,000 BTU unit. Let's break this down. The unit cost $1400. he told me it would take two guys 3 hours to install it. If I paid them $200 an hour, that would be $1,200.00. So now we have a cost of $2600. So I asked the rep where the other $7,400 was. Then he told me he could bring the price down to $1,000 if I order now. The next day, I got a quote from a reputable company for $3,800 with a unit installed.

Do not call these guys. I'm a senior, and they tried to play me.

Emily P.

DO NOT USE THEM!!!! quoted us $35K for a full pipe replacement. Had another guy come take a look and it took him 2 hours and $100 to get the job done.

Frances Y.

They scam Veterans and seniors. We called them to clean our air conditioning unit. They didn't do it and claimed our unit was too old. They talked us into a new air unit. 12000 later the first unit they brought out didn't work at all.
The second unit froze up after a couple weeks and stopped working. They convinced us the problem was our old furnace which was working fine. They said the blower was too weak to handle the new air unit so we were talked into a new furnace for another 8500. Now we have a unit so loud it sounds like a jet flyingng over and because the units are not right we have 55 percent humidity. I looked it up and found that it the unit isn't sized right it will cause humid air instead of dehumidifier. I have COPD and live in Co. for the dry air. This has been a nightmare. Now they say nothings wrong. Terrible business.?

Aaron A.

24/7 is not true. Took many days to get a technician out. They charged $400 for a thermostat that costs $80 at a big box store and only needed to be plugged into the existing unit. The fix that was completed only a month ago is already not working again. The other part they installed was also at 5x cost. I understand labor charges but those are listed separately on the itemized bill...these were parts charges. Beware!

Roy S.

Made our annual system check for our AC in April (17th) of this year. Given a May 20th date. They called that morning to say that they were short handed and needed to reschedule. Told us June 17 was earliest date. In early June we turned on our AC to find it was not blowing cool air. Called and let them know this. They told us June 17 was earliest they could get to us. Since they were coming out anyway we said okay.
On the 17th I called before 8 AM to check that we were on their schedule and was told yes we were and that we were scheduled between 10 and 2.
Made phone calls to them at @4 and 6:30 since they still were not out. During the 6:30 the company rep said that they do not give widows of arrival times although was given one that morning and every other time we have had them out.
The tech did not arrive until just before 9PM. We had been put on priority status . Remember, we had this appt. scheduled for a month. Wasn't like we called that day to schedule it.
Problem was a simple outside switch was not on. We did not know this as the two previous years we have lived in the house, FixIt has gotten the AC system up and running during their annual check up.
Here's the kicker: We were charged an ""after hours fee:"" , (albeit discounted from their regular fee. ) We paid it to get the AC on. If they had not cancelled our May appt this all would have not been necessary. Also, we are preferred customers as we belong to their Green Club that we pay a monthly premium for. Part of the perks of that membership is guaranteed appointments.
Disappointed that our ""guaranteed appointment"" got pushed back to the point where we had to pay a late appointment fee. Now, we likely won't be able to schedule our no cost annual system checkup until Fall.

Carlos G.

HORRIBLE!!!! Don't waste your time or money. We waited 3 weeks to get our A/C fixed, then they canceled on us the day of (after a week of 90 degree temps). Called, got back on the schedule and waited all day at home only for them to cancel again!
We called earlier in the week for a plumbing emergency (they say 24/7) on a Sunday, no one was available, we were added to a waitlist but never was called back.
Two instances of horrible customer service and failures to service.

Don't trust this company to get anything done. Again, don't waste your time and money. You'll have more stress and anxiety waiting for someone to show or cancel on you.

Lorna D.

I scheduled an appointment to have a thermostat replaced on a gas fireplace, Thursday between 1-5. No one showed up, after I waited for 4 hours. I called the office at 4:30pm and was told that they don't work on fireplaces?????? Should have someone called me to let me know before I waited for them for 4 hours????? I was offered a $100 dollar credit towards future services but frankly I don't feel comfortable using this company. FYI I also spent $35 thousand dollars having my ac and furnace replaced by this company and now I'm afraid they won't show up for warranty maintenance. Unacceptable and incompetent! I was also promised a call back today which never came.

Brad Kelly B.

Made a appointment and after my time window had expired, I called to find that they were still at the previous appointment and would need to reschedule. They showed up the next day and completed the job. I then looked up the cost of the parts and they were $14 and I was charged $660. I asked for a manager to call me several times to discuss the charges and never heard from anyone. They may be a 24/7 operation but BUYER BEWARE that they also charge top dollar for ALL CALLS. Wish I had read the reviews before using this company.

Paula C.

The owner, Keith, came to my house in Parker last week to give me two quotes: one was to install a whole-house water purifier and the other was to install a gas-powered generator. I accepted the two bids, and called the office today to schedule the installation. I was told I was going to be charged $10,000 more than I was quoted last week. WTH? Dr. Paula Coffee

Doug E.

Technician on job was not well trained and used smaller machine (1/4 in cable with spring in end to clear kitchen line) than was necessary. Did not use machine efficiently and did not clear line. $290 bill was collected. Had to sign waiver ahead of time. Would never recommend. Hose clamp on vent is broken.

update: a jetter was used to clear the line in the end. An individual plumber cleared it in 20 min. He charged me $100. 24/7 would have cost me nearly $1000.00 if I had gone along with their sell-up scheme.